Very helpful re my policy renewal, I have a elderly girl who we felt no longer required the top cover we had for her as we would not be putting her through any long term procedures or surgeries at her... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I emailed the team prior to renewal stating a competitive quote. An Agent called me back within two days to explain my renewal premium, he then offered other options on cover and price. He Listened... See more
Company replied
The Lady in customer services today was absolutely brilliant. I wanted to renew my Dogs policy but up the yearly cover. She understood exactly what was required and gave me precisely the cover ne... See more
Company replied
Jake was very helpful. Talked me through different options for my renewal to keep costs down for my older cat. Also answered any questions I had and made the process and stress of pet insurance relaxe... See more
Company replied
Company details
About Perfect Pet
Written by the company
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contact info
Warner House, SP1 3TB, Salisbury, United Kingdom
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4.6
Excellent
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful staff member who was able to…
Helpful staff member who was able to answer all questions
6 October 2026
Unprompted review
Jae was helpful
Jae was helpful, supportive and quickly answered my enquiry. He explained how the problem came about and swiftly resolved it.
6 October 2026
Unprompted review
Had a very polite man speak to me
Had a very polite man speak to me
Explain what I needed to know and did exactly what I wanted very happy with my new plan
6 October 2026
Unprompted review
was quite rude and dismissive
was quite rude and dismissive. said i would receive an email saying my policy has renewed but i haven’t so going to have to ring again. spoke to someone earlier called sophie who was much more helpful
6 October 2026
Unprompted review
Flora was very helpful pleasant and…
Flora was very helpful pleasant and efficient and sorted out my issue quickly
6 October 2026
Unprompted review
Efficient and Professional
Robyn was very helpful and prompt with my query regarding my claim. My only issue when calling Perfect Pets is the length of time on hold waiting to speak to someone!
6 October 2026
Unprompted review
Robyn was very friendly on the call…
Robyn was very friendly on the call about my pet insurance. She was extremely helpful too, thank you
6 October 2026
Unprompted review
Helpful & polite
Question answered thoroughly & although I did not get a reduction in my quote, I was happy to proceed. Jae was polite & helpful.
6 October 2026
Unprompted review
Flora was really helpful in assisting…
Flora was really helpful in assisting with my request. She explained all the options clearly, made some good suggestions as to a way forward and had a really great phone manner.
Given the problems I had with the claim teams previously this year, Flora went a long way to repairing that trust. Thanks Flora.
6 October 2026
Unprompted review
Polly at Perfect Pet Insurance
Polly was amazing. My Vet has been struggling to correctly send my claim form through and because I’m on holiday the lovely Polly offered to contact my Vet herself and sort the matter out. This is outstanding customer service. Thank you Polly!
6 October 2026
Unprompted review
Polly was Very helpful and…
Polly was Very helpful and knowledgeable and also friendly and empathetic. Highly recommend
6 October 2026
Unprompted review
Been waiting over 2 months. …
Robyn was very helpful and explained the reason why I had waited so long for the insurance company to reimburse me.
5 October 2026
Unprompted review
Reply from Perfect Pet
Thank you for recognising Robyn. I'm glad she was able to explain things clearly, and I'm sorry the wait felt so long. If you would like to talk anything through with us, please contact us via telephone or livechat.
Really happy with the service
Really happy with the service. The team were friendly, professional and very helpful. A great experience from start to finish.
5 October 2026
Unprompted review
Reply from Perfect Pet
A great experience from start to finish is just what we hope for. Thank you for your kind words about the team.
Massive thanks to James he went above…
Massive thanks to James he went above and beyond to help was very kind and caring and got us to the best deal for us can't thank you enough .Great service was a pleasure dealing with you 10 out of 10 and beyond. A weight lifted .can't thank you enough
5 October 2026
Unprompted review
Reply from Perfect Pet
It means a lot to read this about James. We're so glad he went above and beyond for you and that it felt like a weight had been lifted. We'll make sure he sees your message.
Reply from Perfect Pet
Thank you. Kindness and compassion matter a great deal to us, and it means a lot that this is how we came across.
I spoke to Holly today
I spoke to Holly today, who was very helpful and polite
5 October 2026
Unprompted review
Reply from Perfect Pet
Thank you for mentioning Polly by name. We're glad she was so helpful and polite when you spoke to her.
Great experience with Perfect pet
Great experience with Perfect pet - so polite and clear. Had issue relating to existing policy covering operation 4 days before expiry of existing policy to be told the claim is still covered despite expiry of policy - needless to say i have renewed with them again. They are very fair! Nice team - Patrick and Flora - lovely together deal with - understanding but professional.
5 October 2026
Unprompted review
Reply from Perfect Pet
Thank you for such a warm review, and for staying with us. It's lovely to hear Patrick and Flora were polite, clear and understanding, and we'll make sure they both see your comments.
Helpful and efficient
Made the phone call very easy, got the answer I needed with my query, Polly was very helpful and efficient. Thank you
5 October 2026
Unprompted review
Reply from Perfect Pet
Polly will be delighted to know she made your call easy and got you the answer you needed. Thank you for the kind words.
Becky was very professional and very…
Becky was very professional and very helpful sorting my enquiry out.
5 October 2026
Unprompted review
Reply from Perfect Pet
We're pleased Becky was so professional and helpful in sorting out your enquiry. Thanks for recognising her.
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