Reassuring, professional and helpful. So pleased I booked this as I didn’t want to wait 6 weeks for NHS. The sonographer talked me through all the findings and I came away with the knowledge and infor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was seen on time staff were very helpful and explained the procedure. I was able to see the images on the screen during the scan and the results were explained and discussed with me. The images and... See more
Company replied
As soon as I got there, I had a very warm welcome from the Receptionist. Only waited a few minutes before meeting the sonographer who was really nice too. The whole experience was calm and professiona... See more
Company replied
Relaxed experience, very well taken care of. Sonographer Elham was fantastic. Explained next steps for me and took the time to answer my husband's questions on the phone. Report received quickly with... See more
Company replied
Company details
- #2 of 16 best companies in Medical Diagnostic Imaging Centre
- #1 of 5 best companies in Medical imaging centre
Written by the company
Phoenix Ultrasound Clinic is a trusted private ultrasound clinic in the UK, offering a full range of high-quality diagnostic ultrasound scans in a comfortable, patient-focused environment. We specialise in: - Pregnancy Scans (including early pregnancy, gender, growth, and wellbeing scans) - Women’s Health Scans (pelvic, abdominal, breast, and fertility assessments) - Men’s Health Scans (abdominal, prostate, testicular, and urinary system evaluations) - Vascular Doppler Scans (including DVT, carotid artery, and peripheral vascular assessments) - MSK (Musculoskeletal) Scans for joint, tendon, and soft tissue issues - Shear Wave Elastography for advanced liver and tissue stiffness evaluation Our team of highly experienced sonographers and clinicians use the latest ultrasound technology to deliver fast, accurate, and reliable results — often with same-day appointments and reports. At Phoenix Ultrasound, we are committed to providing clear answers and peace of mind with every scan, ensuring all patients are treated with care, respect, and professionalism.
Contact info
1 Portpool Lane, London, EC1N 7UU, EC1N 7UU, London, United Kingdom
- 020 3318 1373
- Contact@phoenix-ultrasound.co.uk
- phoenix-ultrasound.co.uk
4.9
Excellent
369 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very good experience
I had a very good experience, very professional and they were extremely patient with all my questions!
I would recommend Phoenix Ultrasound.
30 August 2026
Reply from Phoenix Ultrasound
Thank you for your kind review.
We’re delighted you were pleased with the service, and we’re glad we could accommodate you on a Sunday.
Thank you for choosing Phoenix Ultrasound!
No need for referral
No need for referral, self-referral same day appointment, no waiting time, high quality examination, detailed report same evening. I would recommend this service to everyone who was failed by the NHS
22 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for your kind review.
We’re delighted we could offer you a convenient and efficient service when you needed it.
We really appreciate your recommendation and your support for Phoenix Ultrasound.
The staff were very kind and friendly
The staff were very kind and friendly. The service was excellent as well. The doctor who performed my scan was very polite and humble. Thank you so much from the bottom of my heart for your excellent services.
30 August 2026
Reply from Phoenix Ultrasound
Thank you so much for your lovely review. We’re delighted to hear that you found our team kind, friendly and professional. Your kind words mean a great deal to everyone at Phoenix Ultrasound, and we hope to welcome you again whenever you need us.
Great communication and a lovely…
Great communication and a lovely experienced sonographer who explained everything as she went on. Clean facilities and very quick results.
30 August 2026
Reply from Phoenix Ultrasound
Thank you for your wonderful review. We’re so pleased to hear you were happy with the communication, our sonographer and the facilities. It’s great to know you received clear explanations and your results quickly. Thank you for choosing Phoenix Ultrasound!
Would have given 5*
Would have given 5*, however, the clinic cancelled my original scheduled appointment last minute.
The clinician was very professional and images/report was emailed to me within the hour after procedure.
Would definitely use again.
29 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for your honest review.
We’re sorry again that your original appointment had to be cancelled at short notice. Unfortunately, the sonographer scheduled for your appointment became unwell unexpectedly, and despite our efforts, we were unable to arrange a suitable replacement in time.
We really appreciate your understanding and are pleased to hear you were happy with the clinician, your scan and the quick turnaround of your report and images.
We look forward to welcoming you back to Phoenix Ultrasound in the future.
Reply from Phoenix Ultrasound
Thank you for your lovely review.
We’re delighted to hear you had a positive experience and found the scan thorough and informative.
Your kind words are greatly appreciated by the team at Phoenix Ultrasound.
Pelvic USS report
The scan information on what is included was very clear online. Appointment was available immediately & easy to book!
Sonographer was professional, courteous & explained all her findings verbally throughout & detailed report was received within the day!
Efficient service from start to finish!
28 August 2026
Reply from Phoenix Ultrasound
Thank you for your wonderful review.
We’re delighted to hear that you found the booking process clear and straightforward, and that our sonographer made you feel informed and comfortable throughout your appointment.
It’s also great to know you were pleased with the detailed report and our efficient service.
Thank you for choosing Phoenix Ultrasound!
Gwen was amazing
It was very easy to schedule the ultrasound. Gwen W. who performed the ultrasound was wonderful, very kind person. The reception staff was also great.
29 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for your lovely review.
We’re so pleased to hear that you found the booking process easy and that Gwen and our reception team made you feel so welcome.
We’ll be sure to share your kind words with them.
Thank you for choosing Phoenix Ultrasound!
Reassuring
Reassuring, professional and helpful. So pleased I booked this as I didn’t want to wait 6 weeks for NHS. The sonographer talked me through all the findings and I came away with the knowledge and information needed to give my GPs for next steps to resolve the issues. Thoroughly recommend. Tje report and images are thorough and I can share these with my GP.
30 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for such a thoughtful review.
We’re delighted to hear that you found our service reassuring, professional and helpful, and that the sonographer took the time to explain the findings clearly.
We’re also pleased that your report and images have provided useful information to share with your GP.
Thank you for recommending Phoenix Ultrasound — we really appreciate it.
Carotid Artery Ultrasound Scant +CIMT
I was seen on time staff were very helpful and explained the procedure. I was able to see the images on the screen during the scan and the results were explained and discussed with me. The images and measurements were emailed to me for my records so that I could share them with my GP. A very quick efficient service.
29 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for your kind review.
We’re pleased everything ran smoothly and that you found the team helpful and informative throughout your visit.
We’re delighted you were able to leave with everything you needed for your records and GP.
Thank you for choosing Phoenix Ultrasound!
Very professional
Very professional. Got an appointment within days and the results the same day. Can highly recommend
29 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for your lovely review.
We’re delighted to hear you were able to get an appointment quickly and received your results on the same day.
Thank you for recommending Phoenix Ultrasound , we really appreciate it!
I had a really lovely experience with…
I had a really lovely experience with phoenix ultrasound. My practitioner was extremely professional and so kind. he explained everything to me and any questions I had he answered thoroughly. I had the results almost immediately. I can recommend phoenix to all with confidence.
28 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for your kind review.
We are thrilled to hear you had such a lovely experience with us.
Our practitioner will be delighted to know that his professional and caring approach put you at ease.
Providing thorough answers and fast results is always our priority at Phoenix Ultrasound.
We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.
I had a pregnancy scan
I had a pregnancy scan. Fantastic experience from start to finish, booking was super easy, no waiting, lovely staff and results / time spent was over and above what I was expecting. Thank you
25 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for taking the time to share your review.
We are so happy to hear that your pregnancy scan was such a positive experience from start to finish.
Our team works hard to make booking seamless and ensure every client gets the time and care they deserve.
Your kind words mean the world to all of us at Phoenix Ultrasound.
We wish you all the very best with the rest of your pregnancy.
Excellent in all respects.
25 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for leaving us such a fantastic review.
We are delighted to know your experience was excellent in every way.
We strive to provide high-quality care and service at Phoenix Ultrasound.
We truly appreciate your support and look forward to seeing you again in the future.
Great staff
2 April 2026
Reply from Phoenix Ultrasound
Thank you so much for your great review.
Friendly, supportive care is at the heart of everything we do at Phoenix Ultrasound.
Reply from Phoenix Ultrasound
Thank you so much for your kind review.
Creating a comfortable and supportive environment is our top priority at Phoenix Ultrasound.
We truly appreciate you taking the time to share your feedback.
Reply from Phoenix Ultrasound
Thank you for your kind review.
We’re delighted to hear you had an excellent experience with us.
Thank you for choosing Phoenix Ultrasound!
I had a wonderful experience at Phoenix…
I had a wonderful experience at Phoenix Ultrasound. The sonographer, Gwen, was amazing — warm, with a lovely bedside manner that put me completely at ease throughout the appointment.
She was thorough during the scan, and I received my report promptly within just a few hours. The report itself was excellent — very detailed, with photographs of the findings included.
I will definitely be back in the future. Highly recommend!
22 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you so much for your wonderful review.
We are thrilled to hear that Gwen made you feel so comfortable and at ease during your visit.
Providing thorough scans alongside detailed, prompt reports is what we strive for at Phoenix Ultrasound.
We’ll be sure to pass your kind words on to Gwen.
We look forward to welcoming you back to Phoenix Ultrasound in the future, and thank you for your recommendation!
Quick booking and friendly, professional staff
I've used this service a few times now. It's super easy to book - they offer same day appointments.
The staff are professional, friendly and helpful and explaining the process and next steps. I would definitely recommend this service.
22 August 2026
Unprompted review
Reply from Phoenix Ultrasound
Thank you for coming back to Phoenix Ultrasound and for your continued trust in us.
It’s always lovely to hear that our team has made each visit a positive experience.
We really appreciate your recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.