University of Phoenix Reviews 

8,099
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 522 reviews, reviewers overwhelmingly had a great experience with this company. People really love the incredible flexibility of the online courses, which makes it remarkably easy to balance demanding full-time jobs and busy personal family schedules. Students frequently praise the exceptionally knowledgeable and supportive staff members who are always approachable, welcoming, and ready to help everyone succeed with their academic journey. Some reviewers were not happy with the financial aid department, noting unexpected loan amount changes and inconsistent guidance from academic advisors. A few other people also felt that certain instructors lacked proper responsiveness or provided frustrating assignment guidelines and rigid grading policies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that faculty members are generally knowledgeable,... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting the intuitive online... See more

Customer service

Customers had ambiguous experiences with customer_service. On one hand, many reviewers praise the amazing... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences regarding academic support and... See more

Instructions

People report positive experiences with instructions, highlighting that classes are informative and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The approach to scheduling is great albeit not without its drawbacks. A scheduled break in my classes for 2 weeks due to availability resulted in my status being changed to unofficial withdrawal. This... See more

Company replied

Rated 4 out of 5 stars

This program is very user-friendly and easy to navigate. Help is always available and response time has always been within a reasonable time. Classes are a very easy, go at your own pace level. I do... See more

Rated 5 out of 5 stars

This college program has been an amazing experience. It was very flexible to my needs to be able to work full time but complete my college for bachelors and for my masters. Very friendly employees,... See more

Rated 5 out of 5 stars

I did not make it alone; It took the entire University of Phoenix’s Team. So many factors played a huge role in helping me finish I say Thank you to everyone! We did it! The encouragement... See more

Company replied



Company details

  1. University

About University of Phoenix

Written by the company

Founded in 1976, University of Phoenix became one of the first online universities designed for working adults. We offer a powerful combination of career guidance, personal support and flexible learning opportunities — all with options to help save time and money on your degree. Here, the best time for class is when it fits your schedule, so you can balance it all — work, family and school — by focusing on just one 5-to-6-week course at a time.

You can discover the exciting and successful careers achieved by our alumni in our Alumni Podcast here:

https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

And if you want to learn more about some of our most prestigious alumni, the UOPX Alumni Luminaries, go here:

https://www.phoenix.edu/alumni/luminaries.html

We are accredited by the Higher Learning Commission (hlcommission.org opens in new window), which validates the University and the quality of our academic programs.

Our students learn career-relevant skills from our faculty — leaders working in business, technology, healthcare, education and more — who bring a hands-on perspective and practical knowledge to the classroom. Because we know your life doesn’t stop when the sun goes down, we offer personal support and resources by phone, chat or email to encourage your success as a student and beyond. And with so many ways of staying connected to an inspired community of students just like you — who understand what it takes to keep going and can motivate you along the way — you’re never alone.

As a transfer-friendly University, we accept transfer credits from over 5,000+ schools; plus, we provide students with the opportunity to have relevant experiences — everything from life experience to past jobs — evaluated for potential credit to help our students get the college credits they deserve when going back to school.

Your 24/7 classroom is open.

Don't just take it from us, hear what our alumni have to say about their experience at University of Phoenix on the Degrees of Success podcast: https://www.phoenix.edu/blog/alumni-chronicles/podcast.html

Built for Working Adults. Degree programs: Bachelor's, Master's, Doctoral, Associate, Certificates, Single Courses.

Written by the company

Work. Family. School. Choose all three.
You shouldn’t have to choose between supporting a family and rising to your potential. Earn your associate, bachelor’s, master’s or doctoral degree in the time you have right now.
Experience is an awesome teacher.
Our instructors average 20 years of real-world experience, so you won’t just learn theory — you’ll learn how to apply it.
Pay the same price from start to finish.
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, your tuition is locked in.
Take the fastest route to graduation.
Adult learners bring a lot to the table. Learn about opportunities that could shave thousands of dollars off your tuition costs, and months off your graduation date.
Earn your degree from an accredited university.
We are accredited by the Higher Learning Commission (hlcommission.org).

Tuition Guarantee

Pay the same price from start to finish

Pay the same price from start to finish
Keep the same tuition until you graduate from your degree program, even if it takes longer than you planned. That’s our promise. No matter what surprises life brings, you can count on us.

Contact info

4.2

Great

TrustScore 4 out of 5

8k reviews

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4.2

All reviews

(8,099)

498 reviews in the last 12 months

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Rated 5 out of 5 stars

Have enjoyed this college so far

Have enjoyed this college so far. The instructors and staff are great, and they're always there to help you when you have questions. The only problem I'm seeing is that I am having my employer pay for my college, and that information does not get sent to them in a timely manner, but it will get worked out

15 August 2026
Rated 5 out of 5 stars

My experience at this university has…


My experience at this university has been truly fantastic, and I am extremely grateful to all of the faculty and staff who supported me throughout my educational journey. Every professor I encountered was helpful, encouraging, and genuinely committed to helping students succeed. Whenever I experienced a problem or needed assistance, there was always someone available and willing to help. I often speak proudly about this university to my fellow nurses, friends, and colleagues and share how positive my experience has been. I am very thankful for the education, guidance, and support I received along the way. This university has played an important role in helping me achieve my educational goals, and I will always be grateful for the experience. Thank you to everyone who helped make this journey such a positive and memorable one.

14 August 2026
Rated 5 out of 5 stars

From day one I knew...

From the very first conversation I had with a Phoenix representative I knew this was the school for me. They listened. They explained any concern or question I had with professionalism and knowledge. The online program works perfect for my schedule and I understand the instructions well. The teachers and staff are kind and considerate when it comes to an issue or question I have. I would highly recommend the University of Phoenix to anyone seeking higher education.

13 August 2026
Rated 5 out of 5 stars

You should choose UOPX

When I first enrolled to complete my Bachelor's Nefi was my enrollment advisor and he was great. I never felt pressured always lead positively. He checked on me enough times where I didn't feel annoyed, I am very self sufficient.
Whether you or someone you know are enrolled do yourself a favor and ask for Nefi in Admissions.
My experience from June 2025-April 2026 was absolutely greattt!!!
Now I am enrolled in the MBA program.

11 April 2026
Rated 1 out of 5 stars

My experience with university of…

My experience with university of Phoenix overall has been not so good. I only hear from them when I miss a class or Miss attendance. They don’t call when you’re doing well. The communication very much lax. This is my third- degree with them and it’s still the same repetitive motion they only reach out when they think that you’re going to drop out or fail out when you’re doing well they don’t call you. They don’t try to motivate you at all.

12 August 2026
University of Phoenix logo

Reply from University of Phoenix

Hi Rashedi, thank you for bringing this to our attention. Your concerns are important, and we'd like the opportunity to address them. Please email UOPXSocial@phoenix.edu with your contact information so your feedback can be shared with the appropriate department. Thank you.
-Allie, Community Manager

Rated 1 out of 5 stars

Glad to be done with program(s)…

Financial aid department continuously required me calling to connect them with my actual schedule. Some professors are unprofessional and I feel sorry for all to follow who have to deal with their views. Other issues.

12 August 2026
University of Phoenix logo

Reply from University of Phoenix

Hi MD, this is concerning, and we'd like to make sure this reaches the appropriate team. Please email UOPXSocial@phoenix.edu with your contact information and additional details you have so this can be looked into. Thank you.
-Allie, Community Manager

Rated 2 out of 5 stars

First I was told some of my previous…

First I was told some of my previous credits from other schools would transfer and nobody from the school even attempted to check to see. Financial aid is horrible!! You may or may not get your living expenses money and people at the school don’t care, if you get it you never know when you will get it and if you mention filing a complaint be ready for the consequences of retaliation. I have one week left and considering not finishing and filing a complaint with students aid for telling me my credits would transfer and nobody even checking. Don’t waste your time at this school, find one that actually cares about it’s students

3 November 2025
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Hi Kelly, thank you for bringing this to our attention. We'd like to address your concerns as soon as possible. Please email us at UOPXSocial@phoenix.edu with your contact information and additional details so this can be shared with the appropriate team. Thank you.
-Allie, Community Manager

Rated 5 out of 5 stars

I was skeptical about going back to school, but I am excelling thanks to the ease of online courses

I have had a very positive experience with the University of Phoenix. One of the biggest benefits for me has been the flexibility of the online learning environment. Having 24/7 access to my classroom makes it much easier to balance school with work and other responsibilities. I can complete assignments, participate in discussions, and review course materials around my own schedule rather than having to attend classes at a specific time.

I have also been able to maintain a 4.0 GPA throughout all of the programs I have taken so far, and I believe the structure and accessibility of the courses have played an important role in helping me stay successful and motivated.

The professors have been friendly, supportive, and knowledgeable. I especially appreciate that many of my IT instructors have extensive real-world experience in the technology field. They are able to connect what we are learning in class to situations we may actually encounter in our careers, which makes the material much more valuable.

I have also had excellent experiences with my financial and academic advisors. They are helpful, responsive, and regularly remind me about upcoming deadlines, opportunities, and things I may need to apply for that could benefit me as a student. I appreciate that I do not feel like I have to navigate everything on my own.

Overall, the University of Phoenix has provided me with a flexible and supportive educational experience. For someone who is working, has a busy schedule, or needs the flexibility of online learning while pursuing their education, I would definitely recommend considering the University of Phoenix.

12 August 2026
Rated 5 out of 5 stars

Advise

The financial aide department along with advising were completely wonderful in assisting me to decide which pathway to my degree was the best fit

12 August 2026
Rated 1 out of 5 stars

Way overpriced for an online school

Way overpriced for an online school. The Pell grant should be more than enough to cover everything online, but no they overcharge so u get those federal loans. And they profit and profit. There's cheaper online schools out there that the pell grant more than fully covers. If you want an overpriced school that takes their sweet time when it comes to financial aid, enroll here.

11 August 2026
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Thank you for sharing your concerns with us, Jon. We'd like to learn more about your experience. Please send an email to UOPXSocial@phoenix.edu with your contact information, and any additional details you'd like to share, so we can connect. Thank you.
-Gen, Community Manager

Rated 5 out of 5 stars

UOPX was with me 100% of the way in my…

UOPX was with me 100% of the way in my DNP program. Support was always provided when needed. The faculty was knowledgeable and supportive. It was a VERY rigorous program, and I feel an enormous sense of pride and accomplishment having completed it.

3 August 2026
Rated 1 out of 5 stars

THEIR FINANCIAL AID DEPARTMENT DRAGS…

THEIR FINANCIAL AID DEPARTMENT DRAGS THEIR FEET KEEPS CHANGING MY LOAN AMOUNTS WITHOUT CONSULTING ME OR EXPLAINING WHY. THEY WANTED TO HAVE A GRADUATE ON THEIR BOOKS SO THEY ADVISED ME NOT TO CHANGE MY PROGRAM EVEN THOUGH IT TOTALLY SCREWED UP MY FINANCIAL AID. AND THEY TRULY HAVE NO REGARD FOR THEIR STUDENTS AND THEIR FINANCES SINCE THEY ARE A FOR PROFIT SCHOOL. IT'S KINDEGARDEN COLLEGE. IF YOU DO THE WORK YOU WILL PASS BUT THEY WILL HAVE TAKEN YOU FOR ALL YOUR MONEY AND YOU WILL HAVE A WORTHLESS DIPLOMA. THE ONLY THING I LEARNT WAS TO DO MORE RESEARCH NEXT TIME I PICK A SCHOOL.

30 July 2026
Unprompted review
University of Phoenix logo

Reply from University of Phoenix

Hi Wendy, thank you for bringing this to our attention. We would like to help as soon as possible. Please email your contact information to UOPXSocial@phoenix.edu so we can share this with the appropriate department. Thank you.
-Allie, Community Manager

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