Pink Connect Reviews 109

Kyle Titus is an absolute credit to the business, he is always available to give support and resolve issues.

Thanks 😊😊👍😊😊

Beware of taking any telephony services from this company or their new owners SCG. Ever since taking out my contract in August 2023 I have had nothing but problems. They sign you up to ridiculous long contract terms (36 months or more) and if not careful keep renewing the term if you adjust your services. My VOIP phone line was hacked in January and they still are to debit me back the money. I've tried to end the contract to no avail. The account manager is always away and never comes back to you. When I asked who to escalate complaints to I was told there isn't anyone else. I know other customers of this company and we are all experiencing the same issues. Even at the end of your contract you have to provide notice in writing sent by post to their office and it must be received with more then 30 days of the end of the contract or you are deemed to have renewed for a further 12 months.

Raydon couldn't be more helpful ... he is so knowledgeable and brings the personal touch to a hugely efficient service provided to our Accountancy Company.

Kyle was very patient & explained everything thoroughly

Raydon Vetten looked after me very well and sorted the problem I had with my mobile email.

Helpful and very patient in guiding through issues on logging in to outlook.
sorted out my issues with passwords and authenticator.

The service was outstanding. The first call was with Kyle Anderson in the UK he rang back when he said he would and was very patient dealing with my problem. Kyle then raised a ticket for somebody else to contact me which they did the same day within a couple of hours. The support call came from South Africa and he was brilliant. Although I was on the phone for nearly an hour the advisor was amazing, so patient and helpful. Eventually the advisor went on to a remote call and fixed the problem which was great. Kyle Anderson then called me back to see if the problem had been rectified. A great and professional service

Raydon was very good at fixing the issues I was experiencing. The only reason I am giving 4 stars and not 5 is because we have been trying to sort this problem for a few weeks. This is not Raydons fault at all though. He was very polite and once he was assigned to the job he fixed it quickly.

Raydon was patient and helped me with a problem I have had since I upgraded my phone. His calm manner and expertise was a pleasure to deal with. Thankyou Raydon.

Rayden was very helpful in sorting out my issues

Raydon solved our issue well, although it took a little longer than I had hoped hence 4 not 5 stars - no reflection on Raydon for this though. He was helpful & thorough

Tristan was so kind, helpful and really informative. Problem got solved so quickly

Kyle resolved my query and emailed me a concise response.

I called customer support today and was helped by Kyle H. Kyle was polite and helpful and my query was dealt with and resolved immediately.

Thanks Kyle for a great service

Steven was great in fixing my issues with the desktop client. He was very thorough and got to the bottom of the problem quickly and efficiently.
Would definitely as for him again should I have any further problems.

Very responsive when we had trouble login into evonex phone app.

I had various issues with our systems which took several iterations to resolve. The time it all took was frustrating but I was grateful to Kyle for his determination to get to the bottom of the problem. My rating reflects the time it all took but Kyle did a great job and was kind and supportive as well!

I was helped by Kyle Titus and he was extremely efficient in helping me to add a printer to my computer after it was downloaded

We have used Pink Connect for our telephone services for over 5 years. Their technical support is excellent. IT solutions are not always easy when dealing with fairly non-technical people but they are always polite and reach a solution in the end.
Today Sam sorted or a printer issue following the purchase of a new computer - awesome support. Omar is equally great at supporting us.