Boiler wouldn't restart following loss of pressure
We woke up one morning to find that we had no hot water or central heating. Before I had to leave for work, I realised that the boiler had no pressure, so I topped it up but couldn't get the boiler to reset. We called the highly recommended Plum-IT for assistance. The owner came out with an apprentice and said that he had to replace the 2 port valve controller (and took away the old one.) I could not understand how a faulty valve controller could have caused the problem, so before we received the bill, I asked for a written explanation as to how a faulty valve controller could have caused the issue. The business manager was very professional and obviously keen to settle my concerns, but rather than giving me a written explanation, the business owner wanted to meet me to explain in person. I insited that my old valve controller was returned to me.
We were billed for the time for the visit - including the 30 mins where the apprentice was taken back to the office (because they were apparently unable to work beyond 4:30pm), and for the cost of the replacement valve controller and VAT on top of all that.
The owner turned up on my doorstep to return my valve controller and said that the issue was that the microswitch had failed, that I would only have been able to get the boiler to start up if I had selected CH only, and that the fault could have caused the hot water tank to explode.
On inspection of the returned valve controller; the motor was fine , the microswitch functioned correctly, but the geared ring that the motor drives had been levered up and repositioned so that the tab could never touch the microswitch....and that still could not have caused the boiler issue that we had.
Devious, dishonest, and surely not legal?
I feel very sorry for any honest Plum-IT employees...and for anyone else who might have suffered the same sort of treatment in the past and not realised it.