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PlusHeat Reviews 15,611

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TrustScore 4.5 out of 5

4.6

Heating service
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Review summary

Created with AI, based on recent reviews

Looking at 4,025 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and pleasant demeanor. Many highlight the excellent customer service, noting that representatives are good listeners, patient, and provide clear explanations. The service itself is often described as efficient, thorough, and prompt, with many appreciating the quick response times and the ease of arranging appointments. People also value the company's responsiveness and clear communication. However, some customers were dissatisfied with aspects of the service, particularly regarding missed appointments or long waiting windows. A few reviewers also mentioned issues with pricing, feeling that some repairs were unexpectedly costly or that they were pressured into expensive replacements. There were also isolated instances where customers felt that communication was poor or that their issues were not resolved effectively.

What people talk about most

Staff

Consumers consistently find staff to be positive, highlighting their helpfulness, politeness, and efficiency.... See more

Service

Users describe positive interactions with service, highlighting quick and easy communication, efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and efficient... See more

Price

People report ambiguous experiences with price. Many customers praise competitive pricing, finding policies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Plusheat having received my renewal quote which gave me quite a shock. I reached out to Plusheat and received a very quick and curious response from David with a revised quotation which I... See more

Rated 5 out of 5 stars

He is a good listener. I had called to cancel my Renewal. If I had not already got another deal somewhere, definitely I would have renewed. My premium had gone up from £14 to £19,and I have not made... See more

Rated 5 out of 5 stars

Callus did a fantastic job servicing our boiler. A very pleasant man,very professional, let us know when he would be arriving. As for plusheat great customer service very easy to arrange a service no... See more

Rated 5 out of 5 stars

I recently purchased boiler and home emergency cover from Plus Heat, and Kyle was fantastic throughout the process. He helped me choose the right level of cover, patiently answered all my questions, a... See more

Company details

  1. #92 of 122 best companies in Heating service
  2. #13 of 27 best companies in Property Maintenance
  3. #28 of 51 best companies in Property management company

Written by the company

Supplying home emergency cover & call out services throughout the UK. Our technically trained support team are on hand 24/7 to provide unrivalled service when you need us most. Avoid expensive repair costs with affordable tailored cover; our home emergency cover protects your family (and your wallet) when things go wrong. Alternatively,​ visit our website to report a one-off repair should you not require a subscription plan.

24-Hour Response Time Guarantee

Have an engineer on site within 24-hours of reporting your issue

Report your issue to us online or via our 24/7 emergency helpline and have one of our trusted engineers on site in under 24-hours.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

16K reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

Repeated missed appointments and limited resolution

I arranged a boiler service with PlusHeat, with the first appointment scheduled for 3 January 2026. The attendance window given was 8:00am to 6:00pm. The engineer eventually arrived at 8:20pm, which was outside the agreed time window. After waiting the entire day, we had already left the property.

The appointment was then rescheduled for 11 February 2026, but no engineer attended and no prior notice was given. The same situation occurred again on 12 February 2026 and 4 March 2026, where no engineer attended and no communication was received.

In total, four separate days were set aside to wait for these appointments.

Following a formal complaint, the company acknowledged some delays but also stated that one visit was recorded as “no access,” despite the engineer arriving outside the agreed time window.

A new appointment was later arranged for 24 March 2026, with assurance that it would be prioritised.

This review reflects the sequence of events and communication experienced during this process.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Customer service

Very good.I received an appointment just a few days after requesting a service, and was notified by the engineer the time he would arrive.He arrived on time and was polite and professional.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Great customer call centre

Customer call centre are extremely polite and helpful. The only slight flaw in the service given is that a distinct time slot of the engineer's arrival should be given, 2 or 3 hour slot would be an improvement rather than 8am - 6pm.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I got the cover for my boiler central…

I got the cover for my boiler central heating and electric from plusheat and Kyle was a great help he’s patiently waited for all of the information I gave him and support me well so I am grateful thank you 🙏 and I must say plusheat was the best price on the market. 👍

27 April 2026

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