I've been using Async for over a year now to produce my podcast and my social videos. The simple use and feature packed platform allows me to easily create and publish content. The easy in which i cou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really solid experience overall. The platform is easy to use, reliable, and offers a lot of helpful features that make things simple and efficient. I especially appreciate how smooth and organized eve... See more
Company replied
I'm a professional video editor and their AI voice reading from my script is the best AI voice I've ever used! I've been using Async for several months. I previously tried their competitor and had to... See more
Company replied
Piece of junk. Lagging. Tools don't work as promised "magic dust" keeps failing on small clips, even a basic function like merging edited segments doesn't work. The CS is fairly responsive but they... See more
Company replied
Company details
Written by the company
Async is shaping a new standard for content creation with a fully integrated, AI-powered platform designed for end-to-end video, audio, and voice production. Its browser-based platform turns ideas into ready-to-publish content in seconds, bringing recording, AI generation, editing, and publishing into one cohesive environment - no tool-switching required. At the center is chat-based editing. Instead of hunting through timelines and menus, creators just type what they want - tighten the intro, add Spanish subtitles, cut the filler - and the edit happens. It's the fastest path from raw footage to finished content, with no experience needed. Around it, intelligent automation handles the time-consuming work: removing background noise, cutting filler words, generating precise transcripts, and producing natural, multilingual voiceovers instantly. Async doesn't stop at creation - it's built to help content scale. Subtitles, translation, dubbing, reframing, eye contact correction, AI avatars, and short-form clipping are all part of the same system, making it easy to adapt content for any platform. And with the Engagement Booster, every piece is optimized to maximize performance. Millions of creators and businesses already rely on Async. By combining 100+ advanced AI generative models with a unified, prompt-driven workflow, Async makes high-quality content creation faster, more accessible, and ready to scale with the demands of modern creators.
Contact info
United States
- async.com
3.5
Average
226 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Async it's great and better than other similar platforms
Async (former Podcastle) is great and I use it since many years. Now in Async they have many more functions and you have a powerful content creation studio where you don't only create podcasts but videos, reels, audio tracks and more. It even gives you a doc or pdf file with the transcriptions of your audio and videos! I highly recommend Async, I prefer to use Async rather than Riverside for the edits to create my podcast episodes.
24 February 2026
Unprompted review
Reply from async.com
Hi Viky,
Thank you so much for being with us for the journey from Podcastle to Async - that kind of long-term support truly means a lot.
We’re really glad you’re enjoying the expanded creative tools and using Async as your all-in-one studio for podcasts, videos, reels, and transcripts. Hearing that you prefer editing with Async is incredibly encouraging for our team.
If there’s ever anything you’d like to see improved or added, we’re always listening. Thanks again for the recommendation and for creating with us.
-The Async Team
Wonderful Team at Podcastle
The team at Podcastle have been wonderful and very professional! I don't often have a challenge, but when I do they respond immediately and are very helpful. I highly recommend this platform for your podcast!
20 February 2026
Unprompted review
Reply from async.com
Hi Terianne,
Thank you so much for the kind words!
We’re really glad to hear that when you’ve needed help, the experience has been smooth and supportive. That’s exactly what we aim for.
It’s creators like you who make this community what it is, and we’re grateful you chose to build with us.
-The Async Team
When the platform works it's solid
When the platform works it's solid.
If you produce a podcast with guests in different geographies, if you want solid quality audio and video direct from their machines rather than cloud recordings, if you don't have a machine that can handle audio and video editing, then this can work for you.
However, if you think paying for a business level membership (£300+ annual) should warrant a good level of customer support then you should steer clear.
The 'ask for help' live-chat is AI first (a lot of companies are now) but it can only repeat the same basic lines in the standard guide which you will have already read. Then, you may be offered the chance to 'talk to a human' - in this case you will have to wait up to 12 hours (my shortest wait has been 4 hours for initial contact) to talk to someone I am confident is either also an AI or is working Customer Support for so many other companies that they can't possibly have a handle on their own platform.
Everything on the platform is so AI based that you can't get a simple solution to an issue. You also can never speak with any tech support even though you are assured there are 'engineers working on your case' and 'your ticket is a priority for us'.
Often your support 'agent' will repeat what they have said or ignore what you have listed as the issue. That, coupled with the hours long waits, is incredibly problematic when there is the chance that hours of your own work (which may be to a deadline) is lost.
To their credit, they did save a recording after their own platform malfunctioned. In this case, they gave me access to a cloud recording that they had. What I don't understand here is why I don't have access to those cloud recordings anyway? I had to wait over 12 hours to be given access to a cloud recording which they already had.
In any case, when the platform works, it does exactly what is advertises. It is only when things go wrong (which is upsettingly frequent) that issues arise.
18 February 2026
Unprompted review
Reply from async.com
Hi Richard,
Thank you for taking the time to leave such a detailed review. We genuinely appreciate the balanced feedback.
I want to address one important point directly: our support team is made up of real people. While we do use an AI assistant to help with initial guidance (as many platforms now do), every escalated conversation is handled by human support agents. We’re sorry if your experience made it feel otherwise - that’s certainly not the impression we want to leave.
You’re absolutely right that response time matters, especially when you’re working against deadlines. Waiting several hours when something has gone wrong is stressful, and we understand how that compounds the frustration. We’re actively reviewing response speed and escalation workflows to improve turnaround times, particularly for Business users.
Regarding cloud recordings, we appreciate you raising that question. In certain recovery scenarios, our team may need to manually provide access depending on how the session was stored or processed. We’ll share it with the product team for consideration.
We’re truly sorry this has been your experience with our support. It’s clear we fell short of the standard you expected, and that’s on us. We’re taking this feedback seriously and will continue working on improving both our response times and overall support quality.
-The Async Team
Worst customer service I have ever…
Worst customer service I have ever known on any subscription service I have had to deal with. Cancelling is a long process of check boxes, confirmations and finally it says you have cancelled your account. Didn't realise there ANOTHER confirmation via email. So they charged me £40 and won't refund. Literally a scam.
The magic dust filter seems good at first but actually destroys some audio and there's no custom settings. You can do it on mics with bleed from another guest as it messes it all up - basically makes it useless.
Also, the free usage of the filters didn't;t last anywhere near the time it says. It's literally a trap.
I am now using other providers who treat their customers with respect and decency.
4 February 2026
Unprompted review
Reply from async.com
Hi Steven,
We’re really sorry to hear this was your experience - that’s never what we want for anyone using our platform.
I can see that our Support Lead has already been in touch with you directly and shared more details about the bug we were experiencing at the time. We understand how frustrating that situation must have been, especially when it comes to cancellations and billing, and we truly regret the confusion it caused.
Regarding Magic Dust, we appreciate the honest feedback. While many users find it helpful, we know it won’t be perfect in every recording scenario. Feedback like yours helps us continue improving the tool.
We’re sorry we didn’t meet your expectations this time, and we do genuinely appreciate you taking the time to share your experience.
-The Async Team
Never heard of this company until a…
Never heard of this company until a £289 charge got declined from my bank. Called my bank straight away and they cancelled my card and blocked the company from taking any money. They still keep trying every few days. Total scam!!
8 February 2026
Unprompted review
Reply from async.com
Hi there,
Thanks for sharing!
We’re really sorry to hear about the concern this caused. We want to clarify a few important points and help get this resolved properly.
We’re unable to locate any support inquiries from you so far, and we don’t see an account under your name in our system. Async was previously known as Podcastle, which may explain why the charge name looked unfamiliar.
That said, it’s not possible for us to charge a credit card unless someone actively signs up for a trial or paid plan and enters full payment details. We also do not require a credit card just to create an account.
To investigate this further and confirm exactly what’s happening, please reach out to our support team directly at support@async.com. If this is a fraud-related issue, we’re more than happy to review it with you and cooperate with your bank if needed.
We appreciate you flagging this and would like to help clear it up as quickly as possible.
-The Async Team
please pay my money back!!!!
I signed up for what was advertised as a free trial and was later charged nearly £500 for an annual subscription when I was unable to cancel during the trial period due to internet access issues. I contacted Async immediately once I became aware of the charge and spent over a week going back and forth via email trying to resolve it. Despite explaining the situation multiple times and even stating that I have proof my WiFi was not working during that period, no one showed any empathy or willingness to investigate or help. I was repeatedly told that nothing could be done due to policy. This charge has caused significant financial stress, and the lack of understanding or flexibility has been extremely disappointing. I would strongly caution others to be very careful when signing up for a free trial with Async.
30 January 2026
Unprompted review
Reply from async.com
Hi Nina,
We’re really sorry to hear about your experience and understand how stressful this situation has been for you. Your case was escalated to our Customer Happiness Manager, who carefully reviewed the details you shared. As a result, we offered a partial refund as an exception, keeping one month and processing fees, which is the maximum resolution we’re able to provide under our current policies. We know this isn’t the outcome you were hoping for, but please know the decision was made with care and consideration.
Thank you for taking the time to share your feedback.
-The Async Team
Async to the rescue!
had an issue logging in recently and the customer service team at Async was fantastic. They responded quickly, walked me through the fix, and made the whole experience smooth and stress-free. That kind of support makes a huge difference.
As a newer podcaster, I can’t say enough about how easy their platform is to use. The interface is intuitive, editing is simple, and I’m able to produce high-quality audio without feeling overwhelmed. It’s helped me make my podcast, Lead with Impact, sound polished and professional from the very beginning.
Great service, great platform — highly recommend for anyone getting started in podcasting or looking for an easier way to create great audio.
Thank you Lisa for getting back to me so quickly and your kind tone, we need more of that in today’s world.
4 February 2026
Unprompted review
Reply from async.com
Hi Matt,
Thank you so much for taking the time to share this - it truly means a lot to our team!
We’re really glad we could help get you logged back in and that the experience felt smooth and stress-free. Hearing that Async has supported you in creating Lead with Impact and helped you feel confident as a newer podcaster is exactly why we do what we do. I’ll be sure to pass along your kind words to Lisa as well - she’ll really appreciate it.
Thank you for trusting Async and for the thoughtful recommendation.
-The Async Team
I loved the platform and found that…
I loved the platform and found that customer support/technical support was responsive and satisfying.
5 February 2026
Unprompted review
Reply from async.com
Hi Cherie,
Thank you so much for the kind words! We’re really happy to hear that you loved the platform and had a positive experience with our technical support team. Your feedback means a lot to our team, and we’re always here if you need anything moving forward.
-The Async Team
Async Delivers for Content Creators
As the host of Welcome Home: A Podcast for Veterans, About Veterans, By Veterans, I have relied on Async (formerly Podcastle) for the past 3 years, and it has become the starting point for our production workflow.
We are currently in season four, and I have edited 143 episodes on the platform so far. From day one, Async stood out for its ease of use. The interface is intuitive, clean, and clearly designed with creators in mind. Even when juggling tight schedules and multiple contributors, I can move from raw recording to a polished episode without friction or wasted time.
What truly sets Async apart are its AI-driven features. The audio cleanup tools save hours of manual work, producing clear, professional sound that honors our guests and their stories. Video editing, transcription, and content refinement feel thoughtfully integrated rather than tacked on. These tools allow me to focus less on technical hurdles and more on what matters most, creating space for Veterans to be heard.
After three years of consistent use and well over a hundred episodes, Async has proven itself reliable, powerful, and creator-friendly. I highly recommend it to podcasters and content creators who want professional results without a steep learning curve.
4 February 2026
Unprompted review
Reply from async.com
Hi Larry,
Thank you so much for sharing this - it truly means a lot to us. We’re honored that Async has been a core part of your workflow for the past three years and across 143 episodes of Welcome Home.
Hearing that our intuitive design and AI-powered tools have helped you move from raw recordings to polished episodes with less friction, while keeping the focus on honoring your guests’ stories, is exactly what we strive for. Thank you for trusting Async and for the important work you do amplifying Veterans’ voices.
-The Async Team
AI does not work at all
If you are trying to use the 7 day trial and toggle to the monthly you will be charged $39.99 for nothing as the products AI does not work at all - just creates garbled garbage - not at all as advertised
29 January 2026
Unprompted review
Reply from async.com
Hi Amy,
Thanks for sharing your feedback. We’re really sorry to hear this was your experience.
That definitely doesn’t sound right, and we’d genuinely like to help investigate what happened with the AI output. We’ve checked our records but can’t seem to locate a support conversation tied to your account about this issue yet. If you’re open to it, please reach out to us directly via in-app chat or email so we can take a closer look at your specific project and assist properly. Please mention the Trustpilot review.
We’re always happy to review examples, troubleshoot, and make sure the product works as intended for you.
-The Async Team
Unfair business practice and almost nil support
1. Business ethics needs to be improved.
2. They have suddenly stopped AI clips feature for PRO subscribers and asking to upgrade the account.
3. Support is almost nil. Maybe it is available for a particular country. No one is available for global customers. So, it is not a global product. Email response is un-satisfactory.
4. You lose time and interest if you are stuck with some feature or met with a bug.
26 January 2026
Unprompted review
Reply from async.com
Hi there,
Thanks for taking the time to share your feedback - we’re genuinely sorry this has been your experience.
To clarify a few points: our support team is available Monday through Friday from 6:00 AM to 10:00 PM GMT, specifically to cover as many global time zones as possible. We do support customers worldwide, and we’re sorry if our response time or communication felt unsatisfactory in your case.
Regarding AI Clips, the feature has not been removed from the Pro plan. After reviewing your account, we can see that you’ve used 90.6 minutes of the 120-minute AI Clips allowance included with Pro. The clip you attempted to generate was longer than the remaining ~30 minutes, which is why the system prompted an upgrade to the next tier. This was due to reaching the usage limit, not a sudden removal of the feature.
We also understand how frustrating it is to lose time or momentum due to bugs or unclear limits. Your feedback about product reliability, clarity conveyance, and support experience is taken seriously, and we’re actively working on improvements in these areas. We’re happy to review any specific issues you encountered and help however we can.
-The Async Team
DO NOT buy or add any payment method to…
DO NOT buy or add any payment method to your use of their trial. This is the typical shitty tactic companies like this use to get the trial to quietly convert into a paid subscription and then pretend it’s “normal” when you get charged. Their own policies make it pretty clear how this goes: trials roll into paid plans, and once a charge is processed, they hide behind “no refunds or no prorated refunds,” with the usual “you should’ve canceled before renewal” line.
When I asked for a refund, they didn’t even address the refund request, just sent a scripted explanation about billing cycles (13th of one month to the next month on the 12th, new cycle starts on the 13th) like that magically answers anything. If you’re thinking of using Podcastle, assume you won’t see your money again once they charge you.
Do not use this service even to try.
13 January 2026
Unprompted review
Reply from async.com
Hi Tom,
Thanks for taking the time to share your experience. We’re sorry to hear how frustrated this has been.
We’d like to clarify a few important points for transparency. After reviewing your account, we can see that you signed up for a monthly subscription back in October. We don’t offer free trials on monthly plans - trials are available only on annual subscriptions. This is shown at checkout before completing sign-up. Monthly plans renew automatically each billing cycle, as is standard for subscription services.
You reached out to us in January, after a subsequent monthly renewal had already been processed. While refunds are available within 7 days of the initial charge, we’re unfortunately unable to issue refunds for later renewals, which is why your request couldn’t be approved.
We understand that this wasn’t the outcome you were hoping for, and we’re sorry for the disappointment. Our goal is always to be clear about billing and help users make informed choices, not to catch anyone off guard. If there’s anything about the platform, billing, or plans that you’d like us to clarify further, we’re always happy to help. Please reach out to support@podcastle.ai.
Thank you!
-The Podcastle Team
I've been a podcastle.ai podcaster and…
I've been a podcastle.ai podcaster and client now for almost 2 years. The team at podcastle.ai continues to invest in developing new tools and capabilities that are cutting-edge and time savers! At 85 podcast episodes in and more than 500 clips and posts created podcastle.ai has become my focused tool of choice.
14 January 2026
Unprompted review
Reply from async.com
Hi Doland,
Thank you so much for your kind words! We’re thrilled to hear that Podcastle has become your go-to tool for podcasting and content creation. It’s amazing to see how you’ve used our platform to create so many episodes and clips. Our team is always working hard to bring new features that make your creative process easier and more efficient.
We truly appreciate your continued support and look forward to helping you produce even more great content in the future! 😊
-The Podcastle Team
I don't make podcasts
I don't make podcasts, so why am I giving Podcastle a five star review? Simply put the AI voice enhancement is the best I've found. I'm a commercial videographer and often the hardest thing about video is audio. Shooting interviews in challenging environments like airpots and factories is easy now I know that Podcastle can give me a beautiful studio sound, no matter how bad the recording is.
14 January 2026
Unprompted review
Reply from async.com
Hi Nick,
Thank you so much for your amazing feedback! We’re thrilled to hear that our AI voice enhancement has made such a difference in your work. We know how challenging audio can be, especially in noisy environments, and it’s great to know that Podcastle is helping you achieve studio-quality sound. Your 5-star review means a lot to us, and we’re glad to be a part of your community.
-The Podcastle Team
I have been using Podcastle for editing…
I have been using Podcastle for editing for a couple of years and have no complaints. I have recently started using the recording studio as well and most of the time it works well but there have been times it has lost connection and that can be frustrating. But overall happy with the customer service I received in the times I have needed it.
10 January 2026
Unprompted review
Reply from async.com
Hi Amanda,
Thank you so much for your feedback! We’re really glad to hear that overall, you’ve had a positive experience with Podcastle and that our customer service has been helpful when you needed it.
We understand how frustrating connection issues can be, and we’ll make sure to keep working on improving the stability of the recording studio. If you ever run into any more issues or need assistance, please don’t hesitate to reach out. We’re here to help!
-The Podcastle Team
Don't recommend
Not a huge fan of this site. They never notified me about my upcoming payment and then refused to refund me for the unexpected change. Also, they don't offer many good sound effects/features.
18 December 2025
Unprompted review
Reply from async.com
Hi CheyAnn,
Thank you for taking the time to share your feedback. We’re sorry to hear this was your experience.
We do want to clarify that, based on our system logs, the trial reminder email was successfully delivered and opened on December 16th, more than 48 hours before the charge took place. That said, we understand how frustrating unexpected charges can feel, and we genuinely regret that this left a negative impression.
We’re always working to improve both our communication and our feature set, and feedback like yours helps us identify where we need to do better.
Thank you again for your honesty.
-The Podcastle Team
Disappointing Support and Frustrating Cancellation Process
I attempted to cancel my trial on December 10th before it expired. However, the cancellation process was not clear or user-friendly, which resulted in the system failing to register my request. As a result, I was charged $287.90 USD for an annual plan that I did not intend to purchase.
I contacted customer support within two hours of the charge to resolve this. I clearly explained that I had no intention of renewing and provided proof of my earlier attempt to cancel. I would like to emphasize that I have not used the service at all since the charge occurred, further demonstrating my lack of intent to use this subscription.
Unfortunately, the support team provided no help whatsoever. Instead of addressing the issue or offering a flexible solution, they simply hid behind rigid system policies and automated responses, completely ignoring the facts of my case.
As a consumer, I am deeply disappointed. This is not how a company should treat its customers. I have now been forced to initiate a dispute with my bank to recover the funds.
Pros: None.
Cons: Unhelpful customer support, extremely rigid billing policies.
Please be very cautious before providing your credit card information to this company.
13 December 2025
Unprompted review
Reply from async.com
Hi there,
Thank you for sharing your experience.
We understand how upsetting an unexpected charge can be, especially when you believed you had taken steps to cancel. Our intention is never to make the cancellation process difficult, and we regret that it felt unclear or frustrating in your case.
For transparency, our records show that the subscription converted after the trial period ended, and the charge was processed accordingly. While we do our best to review each case carefully, we also have to apply the same billing and refund policies consistently to remain fair to all users. That said, we truly acknowledge how disappointing this experience felt and that it did not meet your expectations.
We respect your decision to pursue a resolution through your bank and will fully cooperate if they reach out for additional information. Your feedback has been shared internally, as it helps us identify where our communication and user experience can improve.
Thank you for taking the time to leave this review. We’re sorry it ended this way and appreciate you raising your concerns.
-The Podcastle Team
A Podcast platform for everyone …
I have been with Podcastle for a year now and they have been brilliant. A great easy to use Podcast site with the back up of staff whenever I need help.
23 December 2025
Unprompted review
Reply from async.com
Hi Nick,
Thank you so much for being with us for the past year and for sharing this kind feedback!
We’re really happy to hear that you’ve found the platform easy to use and that our team has been there when you needed support. That combination - simple tools with reliable human help - is exactly what we aim for.
We truly appreciate your trust and support, and we’re glad to be part of your podcasting journey.
-The Podcastle Team
Podcastle has been an absolute…
Podcastle has been an absolute game-changer for my creative workflow over the past few weeks, turning what used to be a tedious editing process into a seamless, AI-powered experience. The studio-quality audio enhancement and intuitive text-based editing have significantly elevated the professional standard of my content, saving me hours of manual work. A huge thank you to the brilliant team behind this platform; your dedication to building such a polished, creator-first tool is truly appreciated, and it’s clear you deeply understand the needs of modern digital storytellers
21 December 2025
Unprompted review
Reply from async.com
Hi Chandramohan,
Thank you so much for this thoughtful and detailed review!
We’re incredibly happy to hear that Podcastle has had such a positive impact on your workflow and helped turn editing into a faster, more seamless experience. Knowing that our audio enhancement and text-based editing are saving you time and elevating the quality of your content is exactly why we build what we do.
Your kind words about the team truly mean a lot to us. We care deeply about creators and their process, and feedback like this reassures us that we’re moving in the right direction.
-The Podcastle Team
Great customer service
Great customer service!
Based on older reviews, it looks like Podcastle has taken concerns to heart and made some changes. There was a billing error on my account. I was contacted the same day I reached out to ask and was refunded immediately. Support was VERY helpful. Very responsive. Very nice.
This is my first podcast and I had no idea what I was doing. The platform is really very user friendly. Click, drag, and drop. Super intuitive too. I was told my podcast sounded very professional. Thanks for making me sound good!
12 December 2025
Unprompted review
Reply from async.com
Hi there,
Thank you so much for taking the time to share this review! We’re really glad to hear that our team was able to resolve the billing issue quickly and make the experience a positive one for you.
It also means a lot to know that the platform felt intuitive and helped you create something you’re proud of - especially for your first podcast.
We truly appreciate your kind words and your trust in us!
-The Podcastle Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.