Pooch & Mutt Reviews 

2,436
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the food and natural ingredients, noting that their dogs thoroughly enjoy mealtimes and experience no stomach issues. People also highlight the exceptionally fast delivery service, which reliably brings packages right to their front doors and helps when running low on essential supplies. However, some customers also noted frustrating problems regarding missing items from recent deliveries and unexpected ongoing subscription charges. A few other people also felt that customer support could sometimes be unresponsive or difficult to reach when trying to resolve these account issues.

What people talk about most

Product

Consumers find satisfaction with the wide variety of quality foods and treats available, noting that pets... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the superfast and reliable... See more

Customer service

People report ambiguous experiences with customer service, as many consumers praise helpful staff who resolve... See more

Order

Reviewers mention ambiguous feedback about order experiences, as many consumers praise fast delivery times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been ordering for a year or so. My elderly dog gets pancreatitis and the gastrointestinal dry food from P n M is the ONLY food that doesn't upset her. I do blend it in my food processor first becaus... See more

Rated 5 out of 5 stars

I have been giving my dog the dental sticks for quite a whole. He has one every morning but could do the whole packet if I let him. Used to give dentastix but vet recommended I change to Pooch and M... See more

Rated 5 out of 5 stars

Been using Pooch and Mutt for 6 years now and can honestly say that in that time I have had no issues with delivery, products & availability. They have a wide range of food and treats and my whippets... See more

Company replied

Rated 5 out of 5 stars

We’ve been using Pooch & Mutt treats for almost 2 years now and they’re always a hit with Rocco. He has a sensitive stomach and has never had any issues with any of the treats. They’re also puppy frie... See more


Company details

  1. Pet shop
  2. also in
  3. Animal feed shop
  4. Pet Care Store

Written by the company

At Pooch & Mutt, our mission is simple: to help you help them. We’re here to take the pet peeves out of pet care - challenging the one-size-fits-all approach with thoughtfully crafted choices for all breeds & needs, for life. Because no two dogs (or owners) are the same. We’re here for the real, everyday moments of pet parenting: muddy walks, fussy eaters, and the “what have you rolled in?” chaos. And we believe better nutrition should support all of it. It’s the same mindset we bring to how we work. We’re building a healthier company, with healthy people - where individuality is valued, ideas are encouraged, and no two days look the same. Because doing things properly, for dogs and for people, means never taking a one-size-fits-all approach.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,436)

1,132 reviews in the last 12 months

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Rated 5 out of 5 stars

My names Steve Iam a volunteer for…

My names Steve Iam a volunteer for Wanderers Haven Animal Sanctuary. I message to see if pooch & mutt could support the sanctuary. I’ve been messaging Ellie. Ellie is a massive credit to the company and was very happy to help and send the dogs at the sanctuary so lovely food and treats that the dogs loved thank you again pooch & mutt and Ellie for your support.

19 October 2026
Unprompted review
Rated 1 out of 5 stars

Unwell dogs since package rebrand

Our 3 dogs have had pooch and mutt for the past 4/5 years and always loved the treats. Of late each dog has been sick after eating a Pooch and mutt treat, one has dodgy poop and another is now reluctant to eat their food. Seems to all be since the new packaging - was unaware any ingredients of recipes had changed. Gutted that I’ve only recently ordered from the Christmas selection which will now all be going to waste.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

We always receive five star service…

We always receive five star service from Pooch and Mutt!
The range of food and treats is extensive……
There is never any hesitation to eat breakfast and supper by Betsi-bear……and all the treats are absolute winners!!

Delivery is always supaw speedy too.

It’s a definite paws up from Betsi-bear! 😄🐻🐾

20 October 2026
Unprompted review
Rated 1 out of 5 stars

Had been giving my dog their…

Had been giving my dog their gastrointestinal food for around 18 months and he had been doing excellently on it. Opened a new bag of on Saturday to feed him. Straight away the kibble looked different. Fed him as usual and the last few days have been spent dealing with diarrhoea and awful smells as a result. Got in touch to query what had happened and received a number of generic AI written emails suggesting the food was fine and my dog must have eaten something he shouldn’t. Was asked to send photos of the bag and batch number (had cut the bag open at the top so this was lost)

Refused to provide a refund and just kept sending me emails asking for photos of the bag. In the end have cancelled all subscriptions. Had been a loyal customer, but wouldn’t buy from them again. Something has definitely changed in their production and foods are not what they say they are, beware.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Love the range of food

Love the range of food, treats and supplements. Been buying for a few months nows and love the products we have bought. Love the new seasonal treats for autumn and winter and can’t wait for our advent calendar to arrive!

19 October 2026
Unprompted review
Rated 5 out of 5 stars

Dog loves everything!

I love the fact that there are seasonal things I can get my dog involved in too, pumpkin patch treats have been a hit and so excited to give my dog his first advent calendar at Christmas!

18 October 2026
Unprompted review
Rated 5 out of 5 stars

5 month staffy

I’ve got a 5 month old staffy and was given a few of their calm and relax treats, to help settle her down at night, since then I always buy Pooch and mutt treats. It’s nice to know they’re not full of rubbish that will make her ill

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Me and my pup love pooch and mutt…

Me and my pup love pooch and mutt products
The variety is amazing and they have all different products like their wellbeing products which are our favs!
We use the dental treats the calming and the jerky.
We love it ❤️

15 October 2026
Unprompted review
Rated 5 out of 5 stars

My Henri loves the kibble

My Poochon Henri was very fussy re his food . He has been on pooch and Mutt skin and coat kibble for a couple of years now and he loves his food . I have it on subscription so get a reduction but am more than happy with the price and more important that Henri is happy and healthy .
Thank you Pooch and Mutt xx

16 October 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Probably the fastest delivery I've ever seen. My dog absolutely loves all the food and treats which is amazing. I was worried he wouldn't eat as much but he's actually eating more than when he was on different food. Quality of the food and packaging is also amazing and very aesthetically pleasing.

15 October 2026
Unprompted review
Rated 5 out of 5 stars

Happy and Healthy

We’ve been using Pooch and Mutt for a few years now, as something with a very fussy dog, and one with gastrointestinal problems and allergies (the never make it easy!) Finding a food that be both likes and is good for him is quite difficult, however Pooch and Mutt has various options to keep him happy and healthy!

15 October 2026
Unprompted review

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