I used Qasa to rent out my house and had an overall very positive experience. My tenants didn’t always pay rent to Qasa or cover their electricity bills on time, but Qasa still ensured I received... See more
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There are lots of ads without pictures. We wish to see what the object of interest looks like before travelling that far to view a potential scam or living conditions that is not for us (such as, with... See more
Company replied
I've been using the service for almost a year now, and it's by far the best way I've found to rent out my flat. Everything runs smoothly, and the entire process—from finding tenants to signing con... See more
Company replied
If you are verified user, you can simply find place for living. Publishing verified profile can speed up process to find your place for living and also Landlords are more wiling to communicate. Suppor... See more
Company details
Written by the company
Qasa is a marketplace for long-term rental apartments. We publish listings from private landlords. Our goal is to create a safe and reliable rental market for both tenants and landlords. We support you from one tenancy to the next, in every stage of the rental process.
Contact info
Sweden
- qasa.com
4.1
Great
6K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
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great and fast support!
15 May 2026
Unprompted review
Reply from Qasa
Hi Svante,
Thank you for taking the time to share your positive experience with us!
Have a nice day!
Best regards,
Qasa
Julia was very responsive and on point
Julia was very responsive and on point, on top of being pleasant in her interactions. She represented Qasa as a very transparent organisation that can be trusted.
15 May 2026
Unprompted review
Reply from Qasa
Hi Na,
Thank you for sharing your feedback about Qasa and the support you received. I’ll make sure to pass it along to Julia!
Wishing you a great day!
Best regards,
Qasa
Bad experience with their insurance company
Unfortunately they offer insurance through Omocom. I had bad experience with that insurance company after a sort term rental. Not worth the hassle, use facebook groups and check that the person that rents from you has a proper insurance coverage from a proper insurance company.
28 February 2026
Unprompted review
Reply from Qasa
Hi Lucia,
Thank you for sharing your feedback.
We are sorry to hear that you’ve had a bad experience with the insurance company we use. The insurance included when a contract is signed through Qasa is an additional protection layer and does not replace the regular home insurance that both the landlord and tenant are expected to have.
We understand that insurance matters can sometimes be frustrating, especially during claims handling, and we appreciate you taking the time to share your experience and feedback. Our Customer Service team cannot always answer detailed questions regarding insurance cases directly, since they are handled by our partner, but we will do our best to support you throughout the process.
If you have any further questions or open cases that you need help with, please feel free to contact our team again at info@qasa.se, and we will gladly assist you further.
Best regards,
Qasa
Ads without pictures
There are lots of ads without pictures. We wish to see what the object of interest looks like before travelling that far to view a potential scam or living conditions that is not for us (such as, with a baby). Some won't send pictures either if we choose to contact them. It feels lazy or fishy from their side. Of course we worry about missing out as well. If pictures were mandatory and monitored it would make things easier.
2 May 2026
Unprompted review
Reply from Qasa
Hi Ida,
Thank you for your feedback!
We understand it can be frustrating to come across listings without photos, especially when you’re trying to make safe decisions for yourself and your family. Wanting to see the property before investing time in a viewing is completely reasonable.
We encourage all landlords to include clear and accurate photos in their listings, as this helps build trust and transparency. While it is not mandatory today, we continuously work on improving our service and the quality of listings on our platform.
If you ever come across a listing that feels suspicious or incomplete, we recommend reporting it so our team can take a closer look.
Thank you again for sharing your experience, your feedback helps us improve!
Best regards,
Qasa
I used Qasa to rent out my house and…
I used Qasa to rent out my house and had an overall very positive experience. My tenants didn’t always pay rent to Qasa or cover their electricity bills on time, but Qasa still ensured I received my rental payments without interruption.
At the end of the lease, they handled everything smoothly by collecting the necessary details and using the deposit to cover any outstanding costs.
Overall, it gave me peace of mind as a landlord, and I would definitely recommend the service.
1 May 2026
Unprompted review
Reply from Qasa
Hi Dragan,
Thank you for your positive feedback!
We’re very happy to hear that you had such a good experience with Qasa and that the service gave you peace of mind as a landlord. It’s especially valuable to know that our processes around rent guarantee and deposit handling at the end of the lease worked smoothly for you.
We always strive to make renting out your home as simple and secure as possible, and your recommendation means a lot to us.
Warm thank you for sharing your experience!
Best regards,
Qasa
Reply from Qasa
Hi Ghina,
Thank you for your lovely feedback.
All the best,
Qasa
Fast to answer
Fast to answer, professional and directly to the point… like it should be.
Thanks Nadja for the help.
23 April 2026
Unprompted review
Reply from Qasa
Hi David,
Thank you for taking the time to share your positive experience with us! I will make sure to pass on the good feedback to Nadja.
Best regards,
Qasa
Very good platform for renting
Very good platform for renting. I found it easy to find a quality tenant. I also got good support from their team when I needed it.
5 March 2026
Unprompted review
Reply from Qasa
Awesome to hear! Thank you for the kind feedback.
You'll pay for their mistakes, always
Their support is lacking severely and emailing with their support workers is like chatting with robots, with no understanding for how the real world functions and how real the consequences of their mistakes are to everyday people.
I've had no issues as a landlord until this very week and it's been hell. They're unwilling to make up for their mistakes and I doubt the circus they're causing in my case is even legal.
My roommate moved out in February, they mistook the information as January. Perhaps because she wrote it in English. Our mistake was thinking they understood and signing what they sent us to confirm the info. Then they sent me an invoice (due date the 22nd- before pay day... WHY?) for double the amount I actually owe them.
They refuse to fix it, insist me and my roommate fix it amongst ourselves but are also (of course) having issues paying her back. The fact is, I'm lucky to get along with my now old roommate, what if she just decided to keep the money and never pay me back? It's insane to suggest it's out of their hands when no payments have been sent or recieved yet regarding this issue.
They're so unwilling to give good customer support in fact that they refuse to even push the deadline of the double invoice 3 days forward to payday and instead want me to pay another 6 bucks as a late fee, as it's literally impossible for me to pay it before I get my salary. They're assholes through and through.
Find another way to rent safely they don't care about you. I know they could just cancel that invoice and send a new one with a reasonable due date, they just literally couldn't care less. Like others have mentioned they also take ages to respond, there's no phone line to actually speak person to person and they won't have your back.
Edit:
Do not be fooled by their response, they never reached out to me again, it's genuinely a front to look like they care.
5 March 2026
Unprompted review
Reply from Qasa
Hi Naomi,
Thank you for sharing your feedback with us. I am genuinely sorry to hear about the frustration this situation has caused you and your former roommate. It is never our intention to make things more difficult for our users, and I understand that the timing of invoices and payments has a real impact on your daily life.
To clarify the situation, the issues arose because the signed termination agreement contained dates that didn't align with your actual move-out. While we aim to be as flexible as possible, our systems are bound by the documents signed by both parties. Additionally, the delay in processing the refund is currently due to missing payment information from your tenant.
Regarding your specific concerns:
The Invoice: We hear your frustration regarding the due date and the late fee. I will personally look into whether we can manually adjust the deadline or waive the fee given the circumstances.
The Refund: As soon as your former roommate provides her payment details in our system, the refund will be triggered automatically.
We have reached out to you again in our existing email thread to guide you through the next steps. Please reply there so we can keep all information in one place and resolve this as quickly as possible.
Best regards,
Qasa
Anti-fraud but fraudsters
So I’ve rented out through blocket before. Now it’s all done trough Qasa, a bit expensive but figured it was worth it for “safety” reasons. Nevertheless they seem to have their business model structured so as to not inform you about possible problems until after the fact. In my case the renter didn’t pay his deposit, I still got several mails and signals from Qasa about the rent being finalized and provided the tenant with the keys based on that. Hyresgarantin is very clearly described on their homepage and it all made me feel safe to proceed on a Sunday. But there’s a little clause you won’t find until you ask them, and that is that the lease and garanti isn’t viable until this deposit is paid. The day after the lease already has started I got a mail about not giving the key until it’s paid. By then I was abroad. The customer service was a joke when I contacted them. They knew what they were doing and what parts of the “villkor” to lean on - making me assume that this might be part of the business model. Luckily I atleast convinced the tenant to pay the months lease directly to me. But I wouldn’t trust Qasa another time for safety. Housing is so sensitive, it might be very difficult and even dangerous to evict someone, so I find them having a an unethical model all in all.
1 March 2026
Unprompted review
Reply from Qasa
Hi Lena,
Thank you for reaching out and sharing your experience with us.
It is naturally very disappointing to hear that you feel this way about our service and that your experience didn’t live up to your expectations. This is certainly not the feeling we strive to leave our customers with, as our goal is to provide a smooth and secure environment for everyone involved.
Since I cannot see your contact information or account details through this platform, could you please provide your email address or your case number?
Once I have those details, I will be able to review the timeline of your lease and the support you received to get a clear picture of the situation.
Best regards,
Qasa
Prompt resolution and professional…
Prompt resolution and professional assistance
23 February 2026
Unprompted review
Reply from Qasa
Hi Sai,
Thank you for sharing your experience! We always strive for a good customer experience.
Best wishes,
Qasa
Worst experience ever
Worst experience ever
Customer support is the worst ever - impossible to get hold of them on the phone or via email. They take forever to reply to your messages.
They also withhold money without any clear explanation and take forever to give you back your deposit. One advice: run away from them.
22 February 2026
Unprompted review
Reply from Qasa
Hi again Paul,
Thank you for your feedback. We are sorry to hear that you are frustrated with the current situation, but we would like to clarify how the deposit process works at Qasa to ensure there are no misunderstandings.
According to our terms, which are in place to protect both tenants and landlords, the deposit is held by us if a claim is initiated by the landlord at the end of a rental period. In these cases, the funds are kept securely until the dispute is resolved. This is a standard safety measure to ensure a fair process for everyone involved.
These kind of cases sometimes take a while to resolve due to that we need to talk to both parties of the rental agreement.
We therefore encourage you to await our response in the ongoing email dialogue.
Kind regards,
Qasa
Horrible experience
Be aware if you want to rent an apartment from Qasa. It is more secure to find apartments from Facebook than this company. They take zero responsibility for the tenants. I have documented facts about their irresponsibility. Just be aware.
18 February 2026
Unprompted review
Reply from Qasa
Hi Romina,
Thank you for sharing your feedback. We are very sorry to hear about your experience, as providing a secure and responsible platform for both tenants and landlords is our highest priority.
Since we cannot see your contact details here, we would appreciate it if you reached out to us directly so we can review your case and the documentation you mentioned again if needed.
Best regards,
Qasa
Do not recommend!
Terrible customer service! They are not transferring the rent money!
Do not recommend!
I have not received my money, even though my tenant has payed.
We have both tried to contact Qasa (with screenshots of proof of payment) for almost a month, but with no success.
How can a company with 100MSEK revenue have such a poor customer service is beyond me.
I will never recommend anyone using their service.
1 January 2026
Unprompted review
Reply from Qasa
Hi Daniel,
Thank you for your feedback. I understand that this is frustrating for you. It appears there has been a misunderstanding on the tenant's part regarding the payment of the deposit in your case.
We have reached out to both you and the tenant today to clear this up and help you move forward.
Best regards,
Qasa
I have had a very positive experience…
I have had a very positive experience using Qasa, They supported me throughout the process. I would especially like to mention Niko from the support team, who acted very professional.
8 January 2026
Unprompted review
Reply from Qasa
Thank you for the great feedback! We'll be sure to share this with Niko.
Works as promised
26 December 2025
Reply from Qasa
Hi Eric!
Thank you for the feedback. We’re glad to hear that everything is working as promised and that you’re satisfied with the service.
Best regards,
Qasa
Qasa answers quickly!
24 December 2025
Reply from Qasa
Hi Inger!
Thank you for the feedback. We always strive to provide quick and helpful support, so we’re happy to hear you appreciate the speed.
Best regards,
Qasa
Cashflow through Qasa
My warmest recommendation to engage the Qasa team in your rent out business. Punctual payments and long term commitment. Thanks! 🙏
23 December 2025
Reply from Qasa
Hi Anna!
Thanks for the great feedback. It’s wonderful to hear that our service provides the reliability and punctuality you're looking for. We appreciate the recommendation!
Kind regards,
Qasa
Reply from Qasa
Hi Rose, thank you for your feedback.
We are sorry to hear that you are not satisfied with our service. We are, of course, here to help you with whatever you need; however, I am unfortunately unable to find an active case for you at the moment.
If you need any assistance, you are more than welcome to contact our support team directly at Qasa.se.
Best regards,
Qasa
THEY HAVE COLLECTED 5 MONTHS OF RENT…
THEY HAVE COLLECTED 5 MONTHS OF RENT FROM MY RENTERS AND STILL HAVE NOT MANAGED TO PAY ME! I WRITE AND WRITE AND WRITE AND IT TAKES 3-5 DAYS FOR THEM TO ANSWER... THEN THEY ANSWER ONLY PARTIALLY SO I HAVE TO KEEP WRITING AND WAITING.
I'M WONDERING IF THIS IS A SCAM.
14 December 2025
Unprompted review
Reply from Qasa
Hi Denise, thank you for reaching out, and please accept our sincerest apologies for the delay and the frustration this has caused you. We understand that this is a very serious matter.
We want to assure you that we have located your ongoing case with us and we are prioritizing this right now and will get back to you immediately to ensure that everything is resolved and that your payments are processed correctly.
Thank you for your patience while we sort this out for you.
Best regards,
Qasa
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