Radius Reviews 

A few things to sort with setup of dash cams linking to our fuel account however these have been overcome quickly and effortlessly. Leah and Mike have both been helpful in answering any queries. Friendly helpful team.

Really friendly and helpful Ed. Always follows up on requests and previous conversations. Asset to your company 😊

Have dealt with Liam, William and Earl on the phone today for 3 different things. All 3 have been very helpful and extremely professional. Thanks lads :-)

Hayley gave me a call and explained how to use the Radius Telematics and explained how and what to do she was very pleasant and I am one who struggles with computers and platforms but she took time and explained and now i not what to do and what to look out for. So 10 out 10.

I had issues receiving notifications of my new tracker installed, but Molly was a great help and checked that everything was all working fine in the end...

Very knowledgeable around the Trackers and understood our requirements

Very helpful and answered all my questions

Earl, such a pleasant individual, kind, polite and very professional!! Knew what he was talking about and resolved a issue that was a problem for so long! Thanks Earl 👍🏽

Very helpful and polite

I have always found the customer service staff to be cordial, professional and friendly when dealing with radius. I have also been offered genuinely good deals, and if there is any issue I am able to call them and have it dealt with quickly.

I found Anthony very helpful and ready to solve my issue,which he did. Robert

Stephanie was great from start to finish, ran me through the benefits of the different cards and got 6 ordered for me, great service couldn’t recommend more

Liam really went above and beyond to help me with my issue. I was previously told that it wasn’t possible but Liam sorted things out within less than a hour and was extremely polite and helpful the whole time.

Will Anderson and Jack cater both very professional lads, easy to talk too and made the whole process for me setting up the fuel cards and the dash cams so easy would highly recommend !

The engineers arrived on time and were professional throughout the visit. Robin And Chris were great to deal with, communicated clearly, and worked efficiently to complete the job. Any issues that arose during the installation were dealt with promptly and resolved to a high standard. Their positive attitude, problem-solving skills, and commitment to customer satisfaction were excellent. I would be happy to recommend them and would gladly use their services again.

The lady that phoned me was very friendly helpful and professional. Made my experience make me tell my friends about the card.

I had a technical issue and liam explained it fully in straight forward english

What a amazing experience with Georgie all the staff so far been bloody amazing credit to Radius,

I had used radius for my taxi insurance for a few years now .they were good but something has changed this year with them I also had telematics for the last 2 years with radius .I wanted to cancel this year and when I asked for this that's when my problems started I had to complain and after that I had so much hassle from radius fuel card that I had with them .I had a card stopped when I had paid my invoice in advance amongst a lot of other issues so I cancelled that too and decided to cancel my insurance policy with radius as I was sick of things dragging on with telematics and fuel card. I was due a big refund from the insurance policy as I had only just took it out and had paid it for the year. I was told it takes 35 days for a refund so people should be aware of this .I am still waiting for this refund 20 days after cancellation and it has not even being processed yet .all of this is happening as my wife is recovering from major heart surgery and all sorts of complications .she was in hospital for a total of 9 weeks .radius were aware of this but these problems continued all of this time .I am still getting a missed DD change every month from telematics which I get an apology every month for and the charge refunded but it happens again every month .this is from an account that is supposedly closed 3 months ago. I wonder how long it will be before I get debt letters for money I don't owe .it wouldn't surprise me as it has been relentless problems now for over 3 months now .

update I would like to say radius insurance has been in touch with me since I wrote this review and I would like to thank them as they have agreed to refund me for the insurance policy that I cancelled .this is appreciated they are refunding me before the insurance company that the policy was with has refunded them .that was the reason for the 35 days to process a refund .the insurance company only do 1 statement per month and as I cancelled on the 1st of October, the insurance company won't refund radius until 1st of November then they would have refunded me.the lesson for me is to read all the small print from now on for everything I sign for.i don't usually do reviews and I am sad that I had to put the original review up but we were having such a bad year trying to deal with stuff and waiting for this money back was costing us charges we could be doing without and we felt that we were just being ignored . the other issues are with telematics and fuel cards have been resolved I have been assured and as they are all separate and it has been just a unfortunate coincidence that all of this has happened at the same time .anyway radius have been kind enough to deal with this now to help us get a refund quicker .