Remambo Reviews 

434
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast and reliable delivery service, noting that international parcels always arrive securely packed and in pristine condition. Consumers also deeply appreciate the efficient product purchasing and seamless consolidation process, mentioning very reasonable service fees and trustworthy assistance. Many buyers state that ordering items from overseas feels completely stress-free thanks to the professional handling. However, some people mentioned encountering unclear billing details or unexpectedly high shipping expenses during their orders. A few reviewers also noted that the platform interface feels a bit dated and that completing purchases can sometimes take extra time.

What people talk about most

Service

Consumers find service to be positive, highlighting an efficient, fast, and professional experience from... See more

Delivery service

Users describe positive interactions with delivery service, highlighting fast shipping and secure packaging.... See more

Product

Customers report great satisfaction and appreciation with product quality, noting that items arrive safely... See more

User experience

People report positive experiences with user experience, highlighting an easy-to-use platform and smooth... See more

Price

Clients share positive opinions on price, highlighting that charges and shipping rates are very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, could not be happier. Easy purchasing from multiple shops, quick packaging of purchases, they answer messages super quick!! All round great experience. Internationals buy with total confidence, t... See more

Company replied

Rated 5 out of 5 stars

I must say that Remambo did an amazing job helping me get my order from Japan to Serbia. The entire process was fast, professional, transparent, and secure. I was genuinely impressed by how smooth an... See more

Company replied

Rated 5 out of 5 stars

I have never been disapointed by REMAMBO, that is true Japanese customer service. With REMAMBO shopping in any Japanese online store is made easy. And since REMAMBO offered me credit card payment as a... See more

Company replied

Rated 5 out of 5 stars

I've check the shipping cost per kg and unfortunately there's is no way around, you can ship via FedEx DHL Ems , ( FedEx beiglng the cheapest) they do the work for you and even anticipating inland sh... See more

Company replied


Company details

  1. Online marketplace
  2. Import Export Company
  3. Shipping and postal service

About Remambo

Written by the company

Remambo —the standard way to buy from Japan

Remambo is a Japan-based platform that provides access to Japanese online stores, auctions, and marketplaces through one account.

Over 1 million items shipped worldwide

Users can order items from Mercari, Yahoo Auctions, Rakuten, Amazon Japan, Yahoo Shopping, Rakuma, and many other Japanese stores, while managing purchasing, warehousing, and international shipping in one place.

Remambo enables access to rare and Japan-only products across a wide range of categories, from anime and fashion to electronics, automotive parts, and collectibles.

Founded in Japan, Remambo supports individual buyers, resellers, and businesses worldwide by handling Japan-side operations and international delivery through a single platform.

Built for reliable access to the Japanese market

Remambo is designed for repeatable, transparent, and secure purchasing from Japan. Orders are processed through our platform and delivered internationally using trusted shipping partners.

Customers around the world rely on Remambo as a dependable way to buy from Japan, from single purchases to large and ongoing orders.

remambo reliable

The standard way to buy from Japan

Delivering goods from Japan is our priority

Remambo — saving money, sharing joy with others, and feeling secure.

Thanks to our expertise in international shopping, thousands of clients from all over the world receive their packages with the help of Remambo. Use our shopping service and keep your parcels safe!

Contact info

4.8

Excellent

TrustScore 5 out of 5

434 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(434)

188 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to navigate and efficient…

Very easy to navigate and efficient shipping

21 August 2026
Remambo logo

Reply from Remambo

Nice to hear that everything was easy to find and navigate.
And even better that your parcel didn’t keep you waiting!
Hope to see you back for the next order from Japan.

Remambo Team

Rated 5 out of 5 stars

Perfect

Excellent service! I recommend it.

26 August 2026
Remambo logo

Reply from Remambo

Short and sweet, we like it!
Thanks for the recommendation.

Remambo Team

Rated 4 out of 5 stars

quality of the club received and very…

quality of the club received and very good assessment done for grading the golf clubs. Based on viewing of the grades A, B, C, D for each part of the golf clubs as well as sellers record of appraisal.

19 August 2026
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Reply from Remambo

Thanks for the review!
Looks like the golf club you chose and purchased earned 4 stars.
Wouldn’t mind hearing how Remambo itself did too sometime :)

Remambo Team

Rated 5 out of 5 stars

My experience with using Remambo has…

My experience with using Remambo has been excellent - a very efficient service from start to finish.

Easy delivery Japan to the UK.

Easy to use, and a trusted company.

21 August 2026
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Reply from Remambo

Great to hear the whole trip from Japan to the UK went smoothly.
Easy, efficient and trustworthy is a pretty good trio. Thanks for choosing Remambo!

Remambo Team

Rated 5 out of 5 stars

This company is first rate in every…

This company is first rate in every way.
Their execution was flawless—very responsive, prompt. They got the job done. I’d give them my very highest recommendation.

2 September 2026
Unprompted review
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Reply from Remambo

That’s a big compliment, thank you!
Flawless is a high bar, so we’ll do our best to keep it there next time too.

Remambo Team

Rated 5 out of 5 stars

Overall great

Overall great. Only suggestion is a popup box to say your purchase has been successful and perhaps a verification email as well.

18 August 2026
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Reply from Remambo

Thanks for the feedback.
Good point about the purchase confirmation. We’ll take a look at how we can make that step clearer.

Remambo Team

Rated 3 out of 5 stars

Poor support

Buggy dated interface, unclear billing. Loyalty program offers very small rewards. But first of all - poor customer support. Still gets the job done though. Would not recommend if you have access to major services of the same kind.

25 August 2026
Unprompted review
Remambo logo

Reply from Remambo

Thanks for the feedback.
For other readers: the core of this case was an order we could not forward - the item is on the prohibited list published in our help section, which is a carrier and customs restriction rather than our preference, and our support explained this at the time.
On the rest - interface, billing, loyalty - we're always glad to hear specifics at support@remambo.jp

Remambo Team

Rated 5 out of 5 stars

Wow!!

Wow, could not be happier. Easy purchasing from multiple shops, quick packaging of purchases, they answer messages super quick!! All round great experience. Internationals buy with total confidence, these guys are the best!! Love your work Remambo team!! Tracy🫶🏻🦘🦘🦘

26 August 2026
Unprompted review
Remambo logo

Reply from Remambo

Now that’s a review to start our day with!
So happy everything has been easy and fast for you. We’ll keep the parcels moving and the replies coming.

Remambo Team

Rated 1 out of 5 stars

They sell your data

This was the only service from Japan that I registered with using my email address. A few days after registering, I started receiving spam emails from Japan.

Do the math.

Reply:

In the 14 years the address has been in existence, not a single Japanese mail has arrived, and now suddenly you're not involved. What a coincidence!
Stop lying.

18 August 2026
Unprompted review
Remambo logo

Reply from Remambo

This is a serious accusation, and we want to be very clear: Remambo does not share or sell customer email addresses to third parties, under any circumstances.

We have no way of knowing what caused the emails you received, and the timing alone does not establish a connection with Remambo. It is also possible that some of our automatic notifications or messages from our support team were mistaken for spam.

We would be happy to look into this if you contact us with details of the emails you received.

Remambo Team

Reply:
So far, we have not received any evidence of this. We have only received accusations without any supporting information.

You still have not contacted us by email or forwarded any of the supposed “spam” emails from Japan, so we have not even had a chance to review them and help you understand where they came from.

If you want us to investigate this properly, please forward those emails to us.

Rated 5 out of 5 stars

I love how easy it is to use

I love how easy it is to use. They also allow you to settle the import costs with the carrier, which is easier to manage as you are not forced to pay the fees upfront. The 60 day storage period is also nice. Customer service has also been great. They always respond in a timely manner. They have even messaged me to make sure I am okay with the condition of the item they received as it was a higher valued item. I am very happy using their service over the competitors. I do wish they would allow using PayPal on auctioned items instead of their balance preload system. That is the only thing I would improve. Live auctions is the only reason I still use their competitors.

27 July 2026
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Reply from Remambo

Really appreciate such a detailed review. Great to hear that the storage, support and extra attention to higher-value items have worked well for you.

One small note about auctions: you can authorize a debit or credit card and bid without preloading your balance. PayPal, however, is currently available only for adding funds to your balance and paying for regular orders in the cart.

And yes, we hear you about live auctions. There is always something left to improve!

Remambo Team

Rated 5 out of 5 stars

Very easy

Very easy, quick replies and fast shipping, no doubt remambo is better than ever

27 July 2026
Remambo logo

Reply from Remambo

“Better than ever” is very nice to hear!
We’ll try to make the next one even better.

Remambo Team

Rated 5 out of 5 stars

I want to share my super positive experience

I want to share my super positive experience: the buying and the shipping from the seller to Remambo took a few day in total, I was surprised! Then I was able to choose a courier according to their shipping fares, really convenient! If I had to buy from Japan again I'd use Remambo 100%! Thank you!

23 July 2026
Unprompted review
Remambo logo

Reply from Remambo

Sounds like everything moved at Japanese speed!
Great to hear the whole process was smooth and the choice of shipping options came in handy. We’ll be here for that next Japan order!

Remambo Team

Rated 5 out of 5 stars

First time user - Very happy and satisfied!

First time using the services of Remambo. Very happy with my purchases via Remambo! All items were purchased very swiftly on my behalf, shipping was super quick, and most importantly, all items were repacked to very very high standards to keep my fragile items safe during transit. All charges are also very reasonable and better than most other operators that I have used before. I now have more confidence to make more future purchases through Remambo and I highly recommend this consolidation service. 5 Stars!! 👍👍👍👍👍

10 August 2026
Unprompted review
Remambo logo

Reply from Remambo

That's a great first order to start with.
Extra care for fragile items is always worth it, so it's nice to know everything arrived safely.
Thanks for putting your trust in us, and we look forward to your next orders.

Remambo Team

Rated 5 out of 5 stars

Excellent Service

I’ve never used a site like this before so I didn’t know what to expect. But the service was excellent! If I had a question about my order, the team answered in a very timely manner and were very helpful. I would definitely recommend using their services.

20 July 2026
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Reply from Remambo

Trying something new for the first time can be a bit uncertain, so we're glad it turned out to be a good experience.
Thanks for the recommendation, and we'll be here whenever you're ready for the next order.

Remambo Team

Rated 5 out of 5 stars

Opinion

Great customer service, responds quickly and very helpfoul.

Full clarity about packages whereabouts.

Package was deliverd undamegd.

21 July 2026
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Reply from Remambo

Good communication makes everything easier.
Thanks for noticing, and we're glad your package arrived safely.

Remambo Team

Rated 5 out of 5 stars

Always had a positive experience.

I really like Remambo as the site is very easy to use. I have used them nearly continuously over the past year. I would highly recommend.

20 July 2026
Remambo logo

Reply from Remambo

A whole year with us already.
Thanks for sticking around and for recommending us to others.
We'll keep making it easy.

Remambo Team

Rated 5 out of 5 stars

This is the second purchase I’ve made…

This is the second purchase I’ve made with Remambo and I’m lost for words! Purchased a vintage turntable(record player) along with a couple other items. The turntable was over 50 years old with thin wood veneer and I expressed this to Remambo team. They made “custom” end caps for the corners of the turntable, carefully wrapped the lid as well as securing any loose parts then throughly wrapped it in bubble wrap. Super impressed!!! The cardboard box the Remambo team used was of superior quality, very rigid and durable. I received my bundle of joy in four days!! Travelling about 10000KM, received it as pictured when I bought it and working as stated by the vendor. Hats off to FedEx for their care in handling my goods, speedy delivery and the ease of the customs process. I cannot express enough my satisfaction!!! (Surreal moment)

29 June 2026
Remambo logo

Reply from Remambo

This one was definitely worth taking a little extra care with.
We're really glad your turntable made the 10,000 km trip safely and arrived just as you hoped.
Enjoy it, and thanks for trusting us with something so special.

Remambo Team

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