RingCentral Reviews 

We have had this for a couple of years now. Setup and rollout went well. When we have needed changes they did them and showed us how to do it ourselves (wherever possible). The system works well and has a lot of functionality. Overall we really like it.

Terrible customer service. Difficult user-interface, billing issues, long wait times for IT support and billing issues. After 11 years with them, I'm thankful that new companies have a Salesforce interface that I can use. I'm finally leaving. Do not recommend.

I do not usually write negative reviews; however, my experience with RingCentral has been extremely disappointing.

I first reached out approximately three weeks ago regarding an unresolved issue with my account. Since then, I have made multiple attempts to get assistance. Support tickets have been closed and marked as resolved even though my concerns remain unresolved, and I have repeatedly requested to speak with a supervisor or someone with the authority to address the matter.

I have tried to be patient and give RingCentral the opportunity to resolve this directly and professionally, but the continued lack of communication and follow-up has been frustrating.

At this point, I am very disappointed with the level of customer service and professionalism I have experienced. A customer should not have to repeatedly follow up for weeks or request escalation multiple times simply to receive a response regarding an unresolved account issue. I hope RingCentral takes this feedback seriously and improves how unresolved customer concerns and escalations are handled.

What I like most about RingCentral Contact Center is how its AI features make my calls easier to manage. The built-in live AI translator is especially helpful when there’s a language barrier or the connection isn’t very clear. I also really appreciate receiving an automatic email summary after each call because I can review the important details later without having to rely entirely on my memory or take extensive notes during the conversation. It saves me time and helps me stay organized with follow-ups. My only minor issue is that the desktop app looks a little outdated compared with newer communication tools, but overall, the features make my day-to-day calls much more manageable.

Downgraded our service to fewer seats because of poor support from the RC team. Over 6 months later and we are still being billed at the old rate and the promised refund continues to be delayed. RingCentral is a great product with a terrible team behind it. I recommend looking elsewhere if you are in the market for a new phone system.

We signed a contract with RingCentral largely based on the recommendation of Lawrence Reyes, who suggested we add their new AI service. Unfortunately, our experience went downhill right after signing.
Lawrence essentially disappeared. I sent 4 messages asking to schedule an onboarding meeting — zero replies. We were left completely on our own for 3.5 weeks.

When I finally asked to cancel the service, Lawrence reappeared almost immediately... only to hand me a phone number for an AI bot. I then spent 2 hours chatting with a bot trying to cancel the service we never even got to use properly.

Summary of our experience:
- Recommended an AI add-on during the sales process
- Went silent immediately after the contract was signed
- 4 follow-up messages ignored over 3.5 weeks
- When we asked to cancel, response came fast — but only to route us to a bot
- 2 hours of frustrating bot chat just to cancel

A company that sells AI-powered communication should understand that real customer support still requires real humans - especially during onboarding. Would not recommend.

"P.S. The worst part is that our cancellation request - submitted today, at the end of our one-month trial period - wasn't approved. They said it would take 5–7 business days to process. Meanwhile, tomorrow is our billing date, and they're going to charge us for the AI bot (trial period: Sept 7 – Oct 7), even though the trial hasn't ended yet.
Can you imagine? After 3 weeks of ghosting us — avoiding every meeting — they're going to charge us while our trial period is still active, and on top of that, it takes 5–7 business days to approve a cancellation!

Beware!!!"

I tried to sign up, but your website made it seem like I had to speak with someone first. Your competitors let customers sign up online and get started immediately.

I opened a chat and was asked a long list of questions when all I wanted to do was create an account. Then I was told I actually could sign up online, but I wouldn’t receive any of the free offers if I did.

The process was confusing and unnecessarily frustrating. You make the signup option difficult to find, push customers into a sales conversation, and then tell them they’ll miss out on offers if they sign up themselves.

I was ready to buy. Instead, the friction drove me to Dialpad, where getting started was much easier. Your sales process cost you a customer.

Dishonest and Deceitful Company! Sales Agents can’t answer simple questions honestly! Annual Plans ( when cancelled) do not return the unused prepaid paid! Not stated anywhere on the website! Stay away from these scammers!

Run away!! Ring Central is the WORST phone system. And their support staff are terrible. Switching to Google Voice as soon as they release us from their "contract".

I was not surprised to see the overall rating is under 2 stars. I was unable to connect to solve a problem bc the crappy system doesn't work!! Press 1 for this, 2 for that, etc...nothing works. Press all the numbers you want, your stuck. I tried again on a different number was on hold then just disconnected. On top of that, the reason I need to speak with some is - IT DOENS'T WORK RIGHT!!! I was told ALL apps would ring at the same time. Wrong. Cell phones are on a delay and should ring at the same with as anyone else on the app. At least that's what they say when they sell it. Terrible service, not resolve, no one to contact, I've put in multiple tickets for this and nothing is done the problem remains. Shit product and service.

Terrible service, they lock you in for 3 yrs with no ability to change besides a 30day window during the renewal period. Scam.

We used them for over 10 years but the service wasn't what we needed. When we switched over to a new service they would not cancel the account as they used an auto-renewal clause to make people stay, but good luck getting your contract from them.

Billing Issues

You can't ever talk to anyone who can handle any billing issue. We put in a cancellation request well before our annual renewal. Got confirmation on the phone. I emailed my SMB account representative and she confirmed we our account would cancel and we would not be renewed.

The account was renewed and we were charged on a Saturday night. I call Sunday and no one can do anything.

A company of this size should have more transparent cancellation processes.

Trustpilot won't let me give zero stars, otherwise I would ,one star is only here because it's the minimum.

Given two business numbers that turned out to be mislisted elsewhere, so ~90% of our calls are people looking for a completely different company. A year of this.

Raised it with support, was promised a callback from a "local manager" with a replacement number. Chased it repeatedly. Still nothing. This is meant to be a professional telecoms provider and we can't get a basic number issue fixed after a year and multiple follow-ups.

If you need numbers that actually work and support that actually calls back, look elsewhere.

Very frustrating to deal with. They overcharged me two months ago. I let them know two months ago. They did nothing about it and continued to charge the high wrong amount. I asked for a credit, they said I must pay the full bill and they promised to remove the fee and refund me to overcharge. Now a month later, a new bill with the same higher amount was issued and now they want me to pay the higher charge first before I get the refund. Quite frustrating. I would like to give them a .5 rating but that is not possible.

DO NOT USE THIS SERVICE. It is impossible to cancel. This company is in violation of the FTC "click to cancel" laws. I first tried to cancel via their online chat. I was told it was cancelled, then charged for another month less than a week later. I just got off the phone with them and was told "my cancellation has been submitted for review." WTF? What is there to review. I want to cancel. That's all they need to know

*Updated: You see the response from Ring. This is what they did last time too. Talked to them, same thing....I'm paying them $150/month because they "can't" cancel my account even though they were dishonest about their services. I just want to make sure anyone considering using them knows that when you see their response about wanting to resolve this, they have no intention of doing it.

Back again. I cannot warn people enough about this company. Once you give them your card, prepare to pay them for the rest of your life. I signed up because I needed a business phone line, spent an hour on the phone with the rep who ASSURED me they provided the service I needed and they do not. I now pay for another service that actually works the way I need it to and continue to be billed $149.05 per month. They won't let me out of the contract. They actually refunded me in June & July but then continued to draft funds in August & September and just sent me the bill for October. I have read in multiple places that they auto-renew so as ridiculous as it is, it looks like I'm going to have to get an attorney involved. The cost of attorney fees and the time to fight this is going to cost even more and it's such a waste. I hope you read this before you sign up.

Terrible customer service, don't get refunds, predatory practices all around. Good competitors are popping up, so don't need to use RingCentral.

Horrible experience!!!
Do not use this company

Our small business set up RingCentral 3 years ago and signed a 2 year contract. It was set up by one of the employees. However, we never got around using it, and 3 years later, now I called to cancel the service thinking we fulfilled the 2 years.
They had me wait on the phone for 20 mins, and then proceeded to tell me I can't cancel at this time, because it automatically renewed another 2 years and will have to continue to 2027!
They never mentioned that in the proposal.
It just seems like a bad business dealing to have any business sign a 2 year contract and 2 year renewal without any notice. Especially small businesses. Small businesses can come and go, and every penny counts.
Would have been nice to be notified of upcoming renewal and mentioned the renewal condition.