Teething issues & too expensive but still would fly with them again
Without a doubt there are issues that Riyadhair needs to sort out mainly their website and app. And you would think with so many teething problems they would be offering incredible deals, but not really, they are almost as expensive as Saudia. However to be fair I must point out how polite and empathetic their staff was both on the ground and on flight. They were very quick in admitting their mistake and very apologetic. Even when I lost my patience and cool, their staff didn’t lose theirs and was very polite and supportive. On board I faced another issue and the stewardess was incredibly understanding and helpful. Daria and her colleagues were so nice. Something Saudia Airlines does not do unless you are first class. We had to transit via Riyadh while travelling from Jeddah to London and they had their staff waiting to make sure all passengers would make it to the departure lounge on time. I would still choose Riyadhair over Saudia just for the professional and polite attitude of their staff, since high demand and popularity has got into Saudia's head as of late. I hope Riyadhair manages to improve their performance and maintain the excellent customer service. They still have a while to go for quick and efficient check in, boarding and tech. Also they need some more senior (age and experience wise) staff on the ground as currently they all look like they just left high school and started working here. That is fine but they still need training and mentoring.
