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Road Bear RV - Los Angeles Reviews 

40
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TrustScore 4.5 out of 5

4.5

28404 Roadside Dr, 91301 Agoura Hills, CA, US

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Rated 4 out of 5 stars

The staff were friendly and explained everything well. The motorhome already had 37,000 miles on it, so it was showing some wear and tear. The mattress was sagging. But the worst part was that the bl... See more

Company replied

Rated 4 out of 5 stars

Good driving RV, strong engine. However, not all accessoires we paid for were in the RV like blankets, coffeemaker, etc...Also toilet cleaning tablets were insufficient leading to a stench. We h... See more

Company replied

Rated 4 out of 5 stars

Overall, we had a good experience with the camper. The biggest downside was finding ants in several areas throughout the camper, which forced us to carry out a full pest control treatment u... See more

Company replied

Rated 5 out of 5 stars

Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), an... See more

Company replied


Company details

  1. Campervan and caravan rental agency

Written by the company

Road Bear RV was founded in 1980 by a Swiss entrepreneur and initially operated as Road Bear International RV in Canada before expanding into the United States. In 2001, our founders transformed the company into Road Bear RV, focusing on maintaining a modern fleet tailored to their guests' needs. Today, Road Bear RV stands as a leader in the RV rental and sales industry with 8 premier locations across the United States. We are dedicated to providing a luxurious and unparalleled user experience, treating our guests not just as customers but as friends we have the privilege of hosting. Our modern fleet of meticulously maintained RVs is tailored to meet the highest standards, ensuring every detail of your adventure is catered to with precision and care. To enhance your journey, we offer complimentary shuttle services from select locations to and from our locations. Our dedication to excellence extends to a range of amenities, including Wi-Fi, GPS systems, and thoughtfully curated convenience kits, all designed to elevate your travel experience. Every aspect of our service prioritizes your convenience and satisfaction. At Road Bear RV, luxury is not just a promise—it is our standard. We invite you to experience the difference of a journey crafted with care, where every mile is filled with comfort, elegance, and exceptional service. Join the Road Bear RV family and let us host you on an unforgettable adventure.

A premium experience for your unique travel adventure

Written by the company

1st Class Service
Our team of experts are ready to answer any questions and provide guest guides, videos, and other travel materials in multiple languages. Since 1980, we have ensured our customers' journeys are seamless and memorable.
Premium Features
Experience the coziness of home on the go with amenities such as sleek TVs, Wi-Fi and Bluetooth connectivity, luxurious couches, premium appliances, and opulent light interiors. Enjoy the journey just as much as the destination.
The Newest Fleet
Road Bear RVs features the latest models, with every rental, you can be confident you're getting one of the newest and most exceptional RVs available. Our meticulously maintained RVs are always between new and 18 months old.

Contact info

  • 28404 Roadside Dr, 91301, Agoura Hills, CA, United States

  • (818) 991-2794
Promotion box for Road Bear RV - Los Angeles

Discover your adventure

We are dedicated to providing unforgettable journeys.

4.5

Excellent

TrustScore 4.5 out of 5

40 reviews

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4.5

All reviews

(40)

215 reviews in the last 12 months

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Rated 5 out of 5 stars

Gentle staff

Gentle staff. RV in good condition. I recommend

18 October 2026
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Reply from Road Bear RV - Los Angeles

We're happy to hear that our team was kind and our vehicle was in great shape. Thank you for your recommendation.

Rated 4 out of 5 stars

Motorhome with flaws

The staff were friendly and explained everything well.
The motorhome already had 37,000 miles on it, so it was showing some wear and tear. The mattress was sagging. But the worst part was that the black water valve was leaking; this caused black water to accumulate in the storage compartment and then spill out onto the road. We had to drain the black water every two days to prevent an odor inside the motorhome—even when the tank was only a third full.

7 October 2026
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Reply from Road Bear RV - Los Angeles

We are glad to hear that our team provided friendly service and clear instructions. However, we note your comments regarding the mattress condition and the serious issue with the waste system valve leaking into the compartment. This is certainly not the standard we aim to provide. We are taking immediate steps with our maintenance team to repair the leakage problem and inspect the vehicle's interior furnishings.

Rated 5 out of 5 stars

Great

I had no dificult on the experience

22 September 2026
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Reply from Road Bear RV - Los Angeles

We're happy to hear that your seamless time with us went so smoothly. Thank you for your feedback!

Rated 5 out of 5 stars

We were very happy with the service and the RV. positive overall…

We had a very positive overall experience with the RV rental. The staff at both pick-up and drop-off were friendly, helpful, and professional. We especially appreciated the older gentleman whose name we unfortunately didn’t catch — he was exceptionally kind and had a great sense of humor, making the whole experience even more enjoyable.
The RV itself was in good condition and served us well throughout the trip, except for an issue with the generator, which stopped working halfway through our journey. The customer service representative we spoke with on the phone was very friendly and did her best to help us troubleshoot the problem remotely, although we were unable to resolve it that way. We were then directed to a repair shop in the town where we were staying. The mechanic explained that the problem was caused by fuel with too high an alcohol content and recommended switching to higher-quality fuel, which successfully solved the issue.
Overall, we had a great experience and were very happy with the service and the RV. We truly appreciated the friendly staff and their efforts to help us along the way.

30 September 2026
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Reply from Road Bear RV - Los Angeles

Hello,

Thank you for sharing your feedback. We’re glad to hear you had a very positive experience overall and that the teams at both pick-up and drop-off were friendly, helpful, and professional. We especially appreciate your kind words about the team member who made the experience more enjoyable with his kindness and sense of humor.

We’re also pleased the RV served you well overall and that our customer service team was able to support you when the generator issue came up. Thank you for recognizing their efforts, and we appreciate you choosing us for your trip.

Rated 5 out of 5 stars

Waoooo

Waoooo. It was on hell of a ride. A family of five. We had very great time together. The rv was the best. We loved it very much and probably will come back again for a second time

22 September 2026
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Reply from Road Bear RV - Los Angeles

We're so happy to hear your family had a great time and loved the RV! We look forward to welcoming you back again soon.

Rated 5 out of 5 stars

Road Bear made our dream holiday come…

Road Bear made our dream holiday come true. It was a very good service and every problem was solved by the great team and their manager! We owe them big thanks!

16 August 2026
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Reply from Road Bear RV - Los Angeles

Thank you so much for the kind words and the 5 stars! It means a lot to hear that everything went well for you. We love helping people get out on the road with confidence, and your feedback keeps our team motivated. Safe travels, and we’d be happy to support your next trip whenever you’re ready!

Rated 5 out of 5 stars

Service was great

Service was great. We got help from Mr. Para, who was so kind and very knowledgeable for helping a first time RV renter such as myself. He even drove me to the car rental place nearby after we dropped off the camper. It was a very smooth experience for pick up and drop off, and the whole team was very kind with great explanations and free coffee too. Thanks Mr. Para!

28 August 2026
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Reply from Road Bear RV - Los Angeles

We are so glad to hear you had such a wonderful experience as a first-time RV renter! It truly makes our day to know our team, especially our colleague, provided such kind and knowledgeable assistance, making your pick-up and drop-off smooth. We appreciate you highlighting the great explanations and the free coffee. Thank you for your positive feedback!

Rated 4 out of 5 stars

Good service

Pick-up and return were very efficient, reliable and fair. The vehicle itself was not in the best condition with a number of minor but practical deficiencies (leaks, functionality, dead batteries), however, service was good.

21 August 2026
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Reply from Road Bear RV - Los Angeles

We're glad to hear our pick-up and return process was efficient. We appreciate you highlighting the vehicle's condition and will address those issues internally.

Rated 4 out of 5 stars

Good camper, but we had ant and generator problems

Overall, we had a good experience with the camper.

The biggest downside was finding ants in several areas throughout the camper, which forced us to carry out a full pest control treatment using products we had to buy ourselves.

The worst part was the bedding:

The rear double mattress was infested, making it completely unusable for the first 3 nights.

The first night was extremely uncomfortable sleeping in the over-cab bed above the driver's seat, as there were ants there too, and we could feel them crawling up our legs during the night.

Additionally, we had an issue with the generator, which failed to start on two separate days.

3 August 2026
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Reply from Road Bear RV - Los Angeles

Hello,

Thank you for sharing your feedback. We’re glad to hear you had a good overall experience with the camper, and we appreciate you bringing these concerns about ants and the generator to our attention.

We take comments like this seriously and will look into the details internally with our cleaning and maintenance teams. Feedback like this helps us identify where additional follow-up may be needed.

Rated 5 out of 5 stars

We Loved our experience

We Loved our experience, everything was perfect 👌

14 August 2026
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Reply from Road Bear RV - Los Angeles

We are so glad you loved your experience; it means a lot to us! We appreciate your wonderful feedback.

Rated 4 out of 5 stars

Good experience

The pick-up in Los Angeles was somewhat chaotic. We had completed the online check-in, so we expected everything to be ready, but there were still quite a few documents to process. In addition, they still had to load the bedding, tables, and chairs.

The Wi-Fi was not set up at pick-up, but a fair compensation was agreed upon when we returned the vehicle.

The drop-off in San Francisco was smooth, efficient, and hassle-free.

Overall, it was a very pleasant experience, and we were very satisfied with the service. ⭐⭐⭐⭐☆

30 July 2026
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Reply from Road Bear RV - Los Angeles

We appreciate you sharing your experience. We are glad to hear that your overall experience was pleasant and that you were satisfied with our service despite the initial challenges. We acknowledge your feedback regarding the pickup process in Los Angeles and the Wi-Fi setup. We are pleased the drop-off in San Francisco was smooth.

Rated 4 out of 5 stars

Excellent Road Bear RV for our USA Roatrip

Good driving RV, strong engine.
However, not all accessoires we paid for were in the RV like blankets, coffeemaker, etc...Also toilet cleaning tablets were insufficient leading to a stench.
We had good help/service at Las Vegas for missing and broken items.
We were also very happy with the shuttlebus van LA Agoura Hills to our Hilton Airport Hotel.
All in all, a fantastic experience with the Road Bear Campervan

1 August 2026
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Reply from Road Bear RV - Los Angeles

We truly appreciate your positive feedback about the driving experience and engine performance of our RV. We're glad to hear our team in Las Vegas provided excellent service for the missing items and that you enjoyed the shuttle bus. We are reviewing our accessory packing and toilet tablet provisions to prevent future inconveniences. Thank you for highlighting areas for improvement.

Rated 3 out of 5 stars

all in all a nice trip

Pick up and drop off were fine. On road service because of flat tire was unresponsive and we had to figure out the problem ourselves. The RV was nice but in some places a bit run down. The price was higher compared to competitors and I would not agree that road bear is much better.

12 July 2026
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Reply from Road Bear RV - Los Angeles

Thank you for sharing your feedback. We’re glad the pickup, drop-off, and RV were generally positive, but we understand your disappointment with the condition of the vehicle and the lack of responsive roadside assistance during the tire issue. Your comments regarding the service and overall value have been shared with our team for review.

Rated 5 out of 5 stars

Great service and vehicle conditions…

Great service and vehicle conditions (clean and ready to go)

4 July 2026
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Reply from Road Bear RV - Los Angeles

We're glad you enjoyed our service and the pristine condition of our vehicles. We appreciate your feedback!

Rated 5 out of 5 stars

Great rental product & experience

Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), and Road Bear was extremely transparent and communicative.

I never felt "nickel and dime'd", because they didn't try to hide anything or sneak around - they were clear on cost.

The staff were all incredibly helpful and spend a bunch of time getting us set up and confident.

2 July 2026
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Reply from Road Bear RV - Los Angeles

We're so happy to hear you had such a wonderful rental experience with us! It's fantastic that the vehicle performed perfectly and that our team was able to get you set up confidently. We truly appreciate your kind words about our transparency and communication regarding pricing.

Rated 5 out of 5 stars
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Reply from Road Bear RV - Los Angeles

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

Rated 5 out of 5 stars

Easy on line registration and great…

Easy on line registration and great service at the facility

16 June 2026
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Reply from Road Bear RV - Los Angeles

Thank you for taking the time to give us a 5-star review! We are so pleased to hear that you had a great time in our RV. We strive to make every guest experience a positive one and we’re glad that we could make your trip great. We hope that we become your rental company of choice and look forward to serving you again!

Rated 4 out of 5 stars

Very very good service

Very very good service, nice staff, easy fast communication. We had some hiccups during our 63 nights in the RV, but roadbear did everything to help us out. It's an easy camper to work with if you never camped before. We had a great time

20 June 2026
Unprompted review
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Reply from Road Bear RV - Los Angeles

We are so happy to hear you had a great time and found our service and staff helpful during your 63-night RV adventure!

Rated 5 out of 5 stars

Great RV experience without any trouble

We had a great time with our camper from Road Bear RV. Shuttle service, pick-up and drop-off of the camper worked very well and the staff was very friendly and helpful. Also the communication beforehand worked well and we always got fasr answers. We did not have any trouble with the RV and it was well equipped for our purposes traveling as a family with two small children.

28 May 2026
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Reply from Road Bear RV - Los Angeles

We are so glad to hear you had a great time with our camper! It is wonderful that our shuttle service, pick-up, and drop-off worked well for your family. We appreciate your kind words about our friendly staff and efficient communication.

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