Robertsons Solicitors Reviews 

Absolute appalling prey on people with mental health, abuse them, threaten them.. send people to your door what isn't even their business..
and for such a professional company what a stupid email address.. all solicitors are not fully qualified and have no idea of the law.
Treat people like vermin... keep away, honestly keep away from these useless idiots

Rhys Palmer and his team provided us with excellent advice related to a school admissions appeal. He prepared a detailed and precise submission to the local council on our behalf, which was extremely effective and ensured we were totally prepared for the hearing. Very impressed at his attention to detail.

Bought my first property with Robertsons and cannot recommend Rhianne and her team enough. Rhianne always replied straight away, very attentive, professional and the process was smooth and flawless as a client. Will definitely be using them in the future!

We are beyond grateful to Rhys Palmer, Danielle Howard and Ffion Davies from the Education Law Department for securing our son a specialist placement and the IDP provision he needs.

Our son was initially denied a specialist placement at the local authority's panel meeting. Despite our attempts to engage with the local authority and highlight his needs, he was left without a school placement. We were told to make our own arrangements to find a mainstream secondary school for a child with significant additional learning needs.

That's when I decided to contact Robertsons Solicitors. I spoke to Rhys, who listened carefully to my concerns and explained how they could help. Rhys and his team quickly secured a tribunal date and guided us through the next steps and gathering evidence. It was a massive weight off our shoulders knowing we had experienced professionals supporting us and fighting for our son's best interests.

Rhys and his team were thorough, knowledgeable and incredibly responsive throughout the entire process. Their dedication to achieving the best possible outcome for our son was evident from start to finish.

And that's exactly what they achieved! Through negotiations, Rhys and his team secured a specialist placement and a comprehensive IDP for our son without the need for a tribunal hearing.

We couldn't be happier with the outcome. It has been a long, stressful and emotional process, but we now have the support, placement and provision our son needs. That would not have been possible without the hard work, expertise and commitment of Rhys, Danielle and Ffion.

We cannot recommend them highly enough. Our sincere thanks to Rhys, Danielle and Ffion for everything they have done for our family.

Robertsons were recommended by a family member and we were not disappointed. My husband and myself were doing our Wills and Lasting Powers of Attorney in what was a very important yet complicated process for us. However, Kelsey Marks walked us through everything in such a professional and uncomplicated way. Her easy-going manner made the entire procedure stress-free and gave us total peace of mind. Fully recommend!

I would 100% recommend Kimberley Swallow, and her team for your conveyancing. I viewed the house on the 10th March and was moving in on the 14th May. I honestly think that is a lot to do with the efficiency of the Robertsons teams. They also were very easy to communicate with which is not always the case with solicitors. Excellent service- thank you so much.

From the very beginning, I made it clear to my solicitor,that I could only proceed if legal aid was available. At no stage during our initial discussions was I informed that the firm would not be able to provide legal aid. Instead, I only received this information much later, after work had already been carried out and I was then presented with an invoice involving fees for legal aid check up.

Had I been informed from the outset that your firm could not act under legal aid, I would have instructed another solicitor who was able to provide this service. I believe I was denied the opportunity to make an informed decision before costs were incurred.

I consider it unfair to charge me for work that arose from a failure to provide clear information about funding arrangements at the beginning of my matter. As a client, I expected transparency regarding legal aid eligibility before any chargeable work commenced.I agreed with the payment that did not involve legal aid assessment.

I request that the invoice be reviewed and amended to remove the charges relating to this matter. I also ask the firm to review its procedures to ensure that future clients are clearly informed about legal aid availability and potential costs before any work is undertaken.

I am disappointed by my experience and hope they amend the invoice fairly and promptly. If a satisfactory resolution cannot be reached, I will consider referring my complaint to the appropriate independent body for review. Hope this review helps others when they think to request their services.

During a difficult sale process for a leasehold apartment I felt totally confident in the ability of the team handling the transaction.They were responsive ,understanding and a pleasure to deal with.
Having also used the company to advise on another matter I would not hesitate to recommend them to anyone seeking legal services.

I have only kind words to say about Rhys, Danielle, Ffion, and everyone at Robertson Solicitors for the support they have provided me over the past two years.

I first approached them in August 2024 in relation to allegations made against me, which led to a Discipline Committee hearing and a Fitness to Practise case. At that stage, although I had several witnesses who were supportive of me, I was still very anxious about my position. I would have struggled to put together a clear, cohesive and persuasive argument that could withstand detailed questioning.

Once Rhys and Danielle became involved, they reassured me that my position was in fact stronger than I had realised, and they gave me the confidence to proceed. We worked together to draft submissions that significantly strengthened my case. They were thorough, swift, curious and attentive, often asking detailed questions in order to gain a full understanding of the facts and the wider context.

Their legal expertise was invaluable. They helped to strengthen my submissions by incorporating references to relevant case law and legal principles, which I would not have been able to identify or apply myself. They also helped me recognise the importance of certain evidence that had been requested from the University but had not been properly obtained. In particular, I was not aware of the concept of the “burden of proof” until Rhys explained it to me, and that became an important part of how I understood and approached the case.

We submitted our initial arguments in September 2024. Due to the strength and robustness of the submissions we had put together, the Discipline Committee decided to postpone the hearing so that further evidence could be sought in relation to the issues we had raised.

A year later, after numerous delays and a lack of communication, my University presented the limited evidence it had found, alongside further statements that supported my position. Rhys, Ffion, Danielle and I then worked together to draft a further strong submission, highlighting the shortcomings in the University’s investigation and explaining why the evidence ultimately supported my case.

Following this final submission, Rhys represented me at the Discipline Committee hearing. Beforehand, we had a call to plan how the hearing would be approached, including who would speak at different points and how certain arguments should be presented. That preparation not only helped organise the case clearly but also gave me a great deal of confidence going into the hearing.

During the hearing itself, Rhys spoke with confidence, strategy, humour and diligence, going on the offensive against any points the investigator raised against me by providing strong reasoned arguments in my favour. Often to the point the investigator was stumbling over their words and didn’t know how to respond which was an entertaining watch. He carefully set out the failures and shortcomings in the investigation, while clearly explaining why our case was much stronger. Thankfully, this led to a positive outcome and all charges against my name were dropped by the panel.

Some of the most valuable support Rhys provided was not only legal, but also in relation to my mindset. I came into the process feeling as though I was in a weak position and that I had to remain overly cautious, conciliatory and careful not to offend anyone with my arguments. Rhys helped me understand that, given the seriousness of the allegations made against me, we were entitled to be much firmer and more forceful in our submissions.

He gave me the confidence to strongly argue my case rather than remain passive, make unnecessary concessions, or overlook the shortcomings in the investigation. That shift in mindset made a significant difference to how I approached the entire process.

I am extremely grateful to Rhys, Danielle, Ffion and the wider team at Robertson Solicitors for their professionalism, diligence and support throughout what was a very difficult period. Their guidance made a real difference, both to the strength of my case, my confidence in facing it, and with no doubts the final outcome. I highly recommend them if you are going through any disputes which require knowledge of education law. The team here at Robertson Solicitors are incredibly thorough and knowledgeable and I have no doubt that they work tirelessly for all their clients as they did for me.

Robertsons conducted the conveyancing for my first house purchase. My case was handled primarily by Gemma Berrow of their Barry branch, who communicated promptly and clearly - helping me to feel more comfortable throughout this unfamiliar and rather intense process. Having been told horror stories from friends about their slow and uncommunicative solicitors I was so pleasantly surprised with Robertsons. I wouldn't hesitate to recommend them.

We instructed Amy Palin for our matter which was to set up a family trust. The level of support, understanding and commitment Amy shown through the matter was so heart warming. Amy took time to explain and articulate the process despite us having language barrier Amy was able to explain very well. Amy was so patient throughout the process and it was a pleasure and privilege to be Amy clients. As ever we truly feel Robertsons is a company who supports their clients and makes them feel welcome. We will forever treasure and remember Amy’s patient, kindness and commitment shown to us. I will encourage anybody reading this review to use Robertsons and Amy Palin for all probate, trust and wills matters. You will not get anything better anywhere else.

From a happy pair of clients :)

From Sher Khan and Rukhsana Khan

Amy Lewis was outstanding in handling my case. What started as a very time-sensitive and stressful situation was made so much easier thanks to her calm, clear guidance and support. She took the time to explain everything carefully, which immediately put me at ease, and was also very mindful of my budget throughout. She acted quickly, and my matter was resolved much sooner than I expected. Thank you Amy, for your professionalism, expertise, and genuine compassion, it made a real difference!

I’ve recently encountered a very difficult and complex situation that required the services of Robertsons solicitors.
I’m so grateful to Amy and Laura who took control of the situation with great compassion and professionalism.
I am eternally grateful and would recommend their services unreservedly.

Many thanks
Bill Reynolds

Transaction was made easy by the team at the Barry office

Working with Chris really made my already stressful process so much easier. After enquiring via an email, he reached out the same day and managed to book me in to meet in person. He listened to me and my situation and knew exactly the support I needed when I wasn’t 100% sure myself. Chris was quick to respond and get the documents sorted, and had lots of patience and support during the 8 weeks we worked together.

I used Robertsons for my house move and they were brilliant. Rhianne Team handled our move and she was everything you'd want - on the ball, constant communication and chased others in the chain when they weren't as prompt as they should be.

I had a great experience with Robertsons Solicitors especially Natalie, who was very friendly and really helpful. Great communication from start to finish.

I had an excellent experience with Robertsons and their conveyancing team. From the outset, they fully understood how tight our completion timescale was and worked incredibly hard to ensure everything stayed on track. Not only did they meet the deadline, but they actually exceeded expectations in doing so.

The team were proactive throughout the process, regularly chasing the other side to keep things moving and prevent delays. Their communication was outstanding—they kept me informed at every stage and handled all parties involved with professionalism and efficiency.

What could have been a stressful process was made smooth and manageable thanks to their dedication and attention to detail. I always felt confident that everything was in safe hands.

I would highly recommend Robertsons to anyone looking for reliable, efficient, and supportive solicitors.

Excellent, all round professional service. Clear, concise, helpful and personable.