While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent service, highlighting their friendliness, professionalism, and helpfulness throughout the entire process. Many people are delighted with the high quality of the products, including windows and doors, noting their robustness and the significant improvements they bring to their homes, such as better insulation and noise reduction. However, some people were dissatisfied with the sales experience, mentioning instances of rude and aggressive behavior from a salesperson, as well as missed appointments. These customers expressed that such communication styles are unacceptable and would not recommend the company based on these interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism and... See more

Product

Customers had positive experiences with the product. Many reviewers praised the excellent quality of windows... See more

Quality

Users describe positive interactions with quality. Customers are delighted with the quality of windows and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic product ( front composite door) and a brilliant range of products at a reasonable cost. Everybody from the admin team, fitters and all others involved made the process of having a new door... See more

Rated 5 out of 5 stars

From salesman, office to fitters all excellent, friendly, informative staff. Clean & tidy, brilliant robust product. Could not fault it. Had 10 windows and 2 doors, triple glazed. Not expensive and... See more

Rated 5 out of 5 stars

Punctuality of sales and surveyor. Work completed in a very neat and tidy manner. Outstanding quality of products used. 10 windows installed over 48hrs. This is our second big project with this c... See more

Rated 5 out of 5 stars

Had a triple glazed widow fitted, made a great job of it and cleaned up afterwards. The overall service provided by Roofriendly was spot on very professional and kept me informed throughout the proces... See more

Company replied


Company details

  1. PVC windows supplier

Written by the company

Roofriendly are one of Lincolnshire's oldest suppliers of double glazing and home improvement products across Lincolnshire. We're family run & during the last 22 years, our highly skilled team have completed over 15,000 installations of windows, doors and conservatory's across Lincolnshire and Nottinghamshire.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

78 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recently had a front door replaced by…

Recently had a front door replaced by this company, the salesperson Erik was very personable and pleasant, taking the time to go through various options with me.
The quote was less than other companies and the wait time short.

Ash the fitter was very professional with great attention to detail, even when the job turned out to be a little more complex than expected, adaptions were made with no fuss, with the boss of the company delivering additional materials ( no extra cost).
I was very apprehensive as the door is quite unusual with two triangular windows above….. but all were replaced to an excellent standard and I’m really pleased with the finished result .
I have had several compliments on it and I have recommended them to others on the street.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

New windows

Just had 4 windows fitted by Colin. Can't thank Colin enough, his workmanship is excellent. The windows are of a very high quality and look great.We are so pleased with them. Will definitely recommend to anyone looking to replace windows.

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Colin came on Friday to fit 3 windows. Arrived promptly as arranged and worked hard and with a professional attitude all day.
Very pleased with the finish and his attention to detail
We are delighted with the quality of the windows

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a visit from Lisa

Had a visit from Lisa, sales manager, yesterday. Quoted for 9 new windows. No pressure, no hard sell, just the facts and demonstration of product. Very friendly engagement and we were astounded at the booking to fit in just 3 weeks.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Rob Moore

Excellent service from Rob Moore. Very informative & helpful in guiding us in making our choices.

J.P Thomas

7 May 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Hi John,
Thank you for sharing your experience. We are pleased to hear that Rob was able to provide the informative and helpful guidance we strive for at Roofriendly. We appreciate your business and look forward to the installation of your new windows and doors.
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Trustworthy, competent and professional

Fantastic experience from the first sales visit ( not too pushy) , organising installation and having Luke and Chris here for 2 days to put 9 windows in. Exceeded our expectations.

30 April 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Hi Anna,
Thank you so much for the lovely review. We’re pleased to hear we exceeded your expectations. We take great pride in our 'no-pressure' approach to sales, so it’s wonderful to know you felt comfortable from the very first visit. Luke and Chris will be delighted to hear your feedback on their hard work over those two days, 9 windows is a big job, and they always strive for a seamless finish. Enjoy your new windows.
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Great surveyor

Just had surveyor ( Grahame) round to double check measurements for impending window/door/facia & guttering replacement.
Grahame was very polite and courteous, arrived a little late after calling ahead to let us know, which wasn’t an issue. All process thoroughly checked ( and recorded).
Looking forward to seeing the final results.

17 April 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for the review. We’re pleased to hear Graeme’s visit was a positive one. We always aim for punctuality, but we’re pleased he kept you updated with a call, communication is key. It’s great to know you felt the survey process was thorough and professional. We look forward to completing your installations.
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Just had my third lot of windows

Just had my third lot of windows installed by Roofriendly and really pleased!
The whole team are fabulous and the service and products are excellent.
Thank you especially to the fitters Colin (last two times) and Ashley this time for such care and attention to detail.

24 March 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Hi Lorraine,
Thank you so much for coming back to us for the third time. There is no greater compliment than a returning customer. We are pleased to hear that you’re happy with your new windows. I will be sure to share your special thanks with Colin and Ashley, they both take great pride in that 'care and attention to detail' you mentioned. Enjoy your new view.
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Professional people doing a professional job

Whilst I wasn't happy with our old conservatory roof, it wasn't actually causing me a problem; for example, it wasn't leaking. But it wasn't in great shape. So when I got a knock on our door and a guy was there offering me a leaflet on conservatories from a company called Roofriendly, I decided to listen. He was personable, professional and not 'salesy' in any way. Long story short - we spent £8K on a new roof. The people we were in contact with from Roofriendly during the process from start to finish were professional and we're very happy with the outcome. Rob who came to measure up was easy to deal with and easy to chat to. Graham the surveyor was a very pleasant chap as well as being helpful and informative. Luke and Chris who installed the new roof over a day and a half, were friendly, punctual, worked hard and (admittedly, to my layman's eye), have done a good job. Our conservatory looks and (strangely) 'feels' better, more solid. I'm very happy to recommend this company.

9 March 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

What a wonderful review to receive. Thank you so much for taking the time to recognise the whole team from Rob and Graeme to our fitting teams, Luke and Chris. We are so pleased that you are happy with your new Conservatory Roof. As a family run company your recommendation means the world to us.

Rated 5 out of 5 stars

A real asset to the company…

Just had a meeting for a quote for new windows with a lovely young man called Erik. He was polite, well mannered and courteous. He was very knowledgeable and very professional. An asset to the company.
I am very much looking forward to having my triple glazed windows fitted soon.

12 March 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for the feedback. We’re pleased to hear you had such a positive experience with Erik. We pride ourselves on offering a relaxed, non-pushy service, so it’s great to know he was attentive to your needs. We can't wait to see the final results once your new windows are installed.

Rated 5 out of 5 stars

Everything was great

Everything was great. From placing the order through to install. This is the second time we have used them and would recommend them.

10 March 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for the 5-star review We’re pleased to hear that you’ve had such a positive experience with the whole team.

Rated 5 out of 5 stars

Just amazing from beginning to end

Just amazing from beginning to end, the quality of the work, the quality of the materials but most of all how respectful and tidy the team were when working in my home. It’s hard to have people working in your own space and we have dogs too but they were brilliant we felt comfortable with team and they made sure the dogs where made a fuss of too. They took great care when coming and going.
Thank you to the team even the admin staff were lovely.

9 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for such a lovely review. We know that your home is your sanctuary, and having a team move in to work on it can be a bit disruptive, especially when there are furry family members to consider.
We are so glad to hear that you felt comfortable with our team and that the "dog department" felt sufficiently included in the process. We truly pride ourselves on being respectful and keeping things tidy, so it’s wonderful to know that our efforts didn't go unnoticed.
I’ll be sure to pass your kind words along to the installers and our admin team. They’ll be delighted to hear they made your experience "amazing from beginning to end."
Thank you for trusting us with your home (and your pups)!
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Had full house makeover - Well pleased.

Had full house makeover, windows and door. Great job. Well pleased. So no hesitation when it came time to replace the conservatory. Lisa just as knowledgeable and helpful. Lots of ideas discussed. No pressure and worked with us to meet our needs. Would highly recommend.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

A great quote. Lisa was very knowledgable and had a clear and in depth appreciation of products and options. Would highly recommend 👍👍👍

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Erik visited the property and explained…

Erik visited the property and explained all options open to us in a clear way. He was very knowledgeable about the different products available and gave advice in respect of our best options.
Erik was friendly, approachable, knowledgeable, reliable (called/texted/arrived when he said he would) and not a 'pushy' salesperson.

6 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for this detailed feedback. We are pleased to hear that Erik made such a positive impression. We pride ourselves on a 'no-pressure' approach so it’s wonderful to know his knowledgeable and friendly style helped you feel confident in your choices. We’ll be sure to pass your kind words on to him.
Warmest Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Excellent Windows and Great Front and…

Excellent Windows and Great Front and Back doors, they look amazing , Triple glazed so much warmer had to turn down the heating . Brilliant service.
Paul H sleaford

11 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you, Paul We are pleased to hear that your new windows and doors have made such a noticeable difference. Hearing that you’ve already had to turn down the heating is the best feedback we could ask for. That’s the power of triple glazing! We’re so glad you’re happy with the look and the service. Thank you for choosing us.
Best Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

We thought the presentation was very…

We thought the presentation was very good helpful and explained very well to us regarding the double and the triple glazing by Lise Burges and being good for time for the appointment as well

10 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for the feedback. We are delighted to hear that Lisa provided a helpful and clear presentation for you. We take great pride in making sure our customers understand the benefits of both double and triple glazing so they can make the best choice for their home. I will be sure to share your kind words with Lisa, she will be pleased to know she made such a positive impression.
Kind Regards
Helen
Roofriendly Team

Rated 5 out of 5 stars

Excellent company

Excellent company, reliable and competitive prices. They keep you informed all the way through the process from choosing to booking, paying a deposit and fitting. All done at a convenience to suit. The fitter we had (second time now) is very reliable and efficient, so clean and tidy. Cannot complain about anything and would definitely recommend, this is our second window, so pleased with the outcome.

10 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

We really appreciate the 5 star review. At Roofriendly, we strive to make the journey from deposit to fitting as seamless and transparent as possible, so it’s wonderful to hear that you felt well informed throughout. Thank you for the recommendation and for being a loyal customer.

Kind Regards
Helen
The Roofriendly Team

Rated 5 out of 5 stars

Excellent service from the team at…

Excellent service from the team at Roofriendly. Thank you so much for our new windows. It was such a pleasure dealing with a dedicated company. I can fully recommend them.

10 February 2026
Unprompted review
Roofriendly logo

Reply from Roofriendly

Thank you so much for the kind words. We are pleased to hear you’re happy with your new windows. Our team takes great pride in being dedicated to our customers and knowing we hit the mark for you means a lot to us.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look