Super service drop Safe Bag at Lima Airport. Ricardo was really Nice and at our service, big smile ans good vibes. Really professionnel.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Raffa@Bologna really helped me out how to check-in in person. (at the desk, the way of old school) At the time, I was exposed too much online information those explain how to save money, but from the... See more
Company replied
Zurich airport the agent Jose was super quick and super kind. I had two bikes to pack and fly!! I will come back Zurich for his services!!! Amazing
Company replied
Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
Company replied
Company details
About Safe Bag
Written by the company
World leader in baggage protection
Trusted by travellers worldwide since 1997
About Us
Safe Bag has been the world leader in airport luggage protection services since 1997, offering passengers a comprehensive range of professional baggage services designed to ensure safety and peace of mind while traveling.
The protective film we use to wrap luggage is specifically designed to provide the highest level of protection while remaining environmentally responsible, as it is 100% recyclable.
Wrapping & Tracking Service
Our exclusive tracking service is included with every wrap. If your luggage is lost, we guarantee its return within just 48 hours.
Basic wrapping
Ultra-resistant 100% recyclable film. Full reimbursement in case of damage.
Lost luggage concierge
Exclusive tracker included. Bag not returned within 48h? We cover you.
TravelGoods
Locks, straps, suitcases, adapters, neck pillows and more — top brands.
Weighing service
24/7 scales near our kiosks. Updated airline weight limits, every day.
24/7 Customer Care
Our Customer Care team is available around the clock, every day of the year, in 6 languages — providing full assistance and information regarding your luggage.
24/7
Always available
6
Languages
48h
Return guarantee
Delay Compensation
In case of delayed delivery, we provide compensation for your inconvenience:
€100 / day
From the third day of delay
€1,000
Maximum total compensation per incident
TravelGoods & More
Safe Bag specialists stay up to date daily on the maximum weight limits of major airlines, ensuring customers receive accurate information. Our scales operate 24/7 near our kiosks.
- Security accessories — locks, straps, bags, suitcases in various sizes
- Comfort accessories — travel adapters, neck pillows and more
- Wrapping services for oversized and special luggage
- Professional luggage weighing service, available 24/7
Visit our website
www.safe-bag.com𝐒𝐚𝐟𝐞 𝐁𝐚𝐠: 𝐥𝐚 𝐩𝐫𝐨𝐭𝐞𝐳𝐢𝐨𝐧𝐞 𝐜𝐡𝐞 𝐚𝐜𝐜𝐨𝐦𝐩𝐚𝐠𝐧𝐚 𝐨𝐠𝐧𝐢 𝐯𝐢𝐚𝐠𝐠𝐢𝐨
Written by the company
- 𝐋𝐚 𝐩𝐫𝐨𝐭𝐞𝐳𝐢𝐨𝐧𝐞 𝐢𝐧𝐢𝐳𝐢𝐚 𝐩𝐫𝐢𝐦𝐚 𝐝𝐞𝐥 𝐝𝐞𝐜𝐨𝐥𝐥𝐨
- Da oltre 25 anni 𝐒𝐚𝐟𝐞 𝐁𝐚𝐠 è il punto di riferimento per la protezione del bagaglio negli aeroporti di tutto il mondo. Il nostro servizio professionale di avvolgimento offre una protezione aggiuntiva durante le diverse fasi del viaggio, contribuendo a preservare il bagaglio da graffi, sporco, umidità e aperture accidentali. Perché un viaggio più sereno inizia ancora prima della partenza.
Contact info
Italy
- safe-bag.com
4.8
Excellent
534 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Taiza is absolutely fantastic
Taiza is absolutely fantastic! Fantastic job thank you so much!
30 July 2026
Unprompted review
Reply from Safe Bag
Hello Alex,
thank you so much for your enthusiastic review! We’re delighted to hear that Taiza made such a positive impression and provided you with outstanding service. Your kind words are greatly appreciated, and we’ll be sure to share them with her. We look forward to welcoming you back on your next journey.
Kind regards,
Customer Care Safe Bag.
Super service drop Safe Bag at Lima…
Super service drop Safe Bag at Lima Airport. Ricardo was really Nice and at our service, big smile ans good vibes. Really professionnel.
28 July 2026
Unprompted review
Reply from Safe Bag
Hello Paul,
thank you very much for your wonderful review. We’re delighted to hear that Ricardo made your experience at Lima Airport so positive with his professionalism, kindness and welcoming attitude. It’s great to know that his smile and dedication left such a positive impression. We truly appreciate your feedback and look forward to assisting you again on your future travels.
Kind regards,
Customer Care Safe Bag.
Taiza was amazing love the packing and…
Taiza was amazing love the packing and she was very friendly
27 July 2026
Unprompted review
Reply from Safe Bag
Hello Marcos,
thank you very much for your fantastic five-star review. We’re delighted to know that Taiza made such a positive impression with her friendly attitude and the quality of the packing service. We’ll be sure to share your kind words with her—they will mean a lot. We truly appreciate your feedback and look forward to welcoming you again on your next journey.
Best regards,
Customer Care Safe Bag.
Zurich airport the agent Jose was super…
Zurich airport the agent Jose was super quick and super kind.
I had two bikes to pack and fly!!
I will come back Zurich for his services!!!
Amazing
26 July 2026
Unprompted review
Reply from Safe Bag
Hello Sho,
thank you very much for your wonderful five-star review. We’re delighted to hear that José provided such quick, kind, and professional service while helping you prepare your two bikes for your flight. Your kind words mean a great deal, and we’ll be sure to share your compliments with him. We look forward to welcoming you back the next time you travel through Zurich.
Best regards,
Customer Care Safe Bag.
Michelle was very helpful and wonderful…
Michelle was very helpful and wonderful in Malpensa
22 June 2026
Unprompted review
Reply from Safe Bag
Hello Nan,
thank you for taking the time to leave such a lovely review. It’s wonderful to hear that Michelle made your experience at Malpensa so positive through her helpfulness and dedication. We truly value your feedback and will be delighted to pass along your kind words to her. We look forward to assisting you again on your future travels.
Best regards,
Customer Care Safe Bag.
Loredana was amazing and so…
Loredana was amazing and so helpful!!!!!!!!!!!
21 June 2026
Unprompted review
Reply from Safe Bag
Hello Daniel,
what a pleasure to read your feedback! We’re delighted that Loredana made such a positive impression and was able to provide the support you needed. We’ll be sure to share your enthusiastic comments with her, as recognition like yours is greatly appreciated. Thank you for choosing Safe Bag, and we hope to assist you again on your future travels.
Kind regards,
Customer Care Safe Bag.
No bike boxes when needed
I am writing this review at Bordeaux Airport having failed to get a bike box from Safebag. We were worried about exactly this happening so we wrote to Safebag to ask if we could reserve a box. No need, we were told. They always have bike boxes available. Well not today they didn't. If you are travelling by bike and relying on (un)Safebag to get your bike home - think again. It would help if we could directly contact the location by phone, but that didn't seem possible. They also shut 2 hours ahead of the advertised time. Made no difference to us, no bike boxes anyway. But if they did have bike boxes, not much use if they are shut. A real shame as we thought they were our route to lots of exciting bike travels across Europe.
20 June 2026
Unprompted review
Reply from Safe Bag
Hello Ian,
thank you for taking the time to share your experience. We are sincerely sorry for the disappointment and inconvenience you encountered at Bordeaux Airport.
Unfortunately, due to an unexpected transportation issue, our suppliers were unable to deliver the bike boxes as scheduled, and we ran out of stock during the very days of your departure.
We fully understand your frustration, especially considering that you had contacted us in advance specifically to avoid this situation. Please accept our deepest apologies. Customer satisfaction is extremely important to us, and we regret that on this occasion we did not meet the standard of service you rightly expected.
As a gesture of goodwill, we would be pleased to offer you a complimentary service for your next journey, either a Bike Box or a Premium Baggage Wrapping service. To receive this complimentary service, simply send an email to info@trawellco.com and our team will be happy to assist you.
We truly hope to have the opportunity to restore your confidence in Safe Bag in the future.
Kind regards,
Customer Care Safe Bag.
Taiza was great
Taiza was just great, really helpful and considerate. She great at helping is whoch service to choose. Would recommend :)
19 June 2026
Unprompted review
Reply from Safe Bag
Hello Marie,
thank you very much for your wonderful review. We are delighted to hear that Taiza was so helpful, considerate, and supportive in guiding you to the service that best suited your needs. Your recommendation means a lot to us, and we will be pleased to share your kind words with her. We look forward to welcoming you again in the future.
Kind regards,
Customer Care Safe Bag
Taiza was great
Taiza was great. Really nice and caring. Excellent service. Highly recommended.
18 June 2026
Unprompted review
Reply from Safe Bag
Hello Joana,
thank you very much for your wonderful 5-star review. We are delighted to hear that Taiza was so nice, caring and provided you with excellent service. Your recommendation means a great deal to us and encourages us to continue providing attentive and high-quality service. We hope to welcome you again soon.
Kind regards,
Customer Care Safe Bag
Closed stations, bad signs
They state that's their services open till 10pm but 9pm all the station was closed. More than that, every station point to walk to another one, so you can walk over the airport just to find it's was for nothing.
Edit: MXP, 28 March 26, 8:30pm-9pm
28 March 2026
Unprompted review
Reply from Safe Bag
Hello A.G,
thank you for taking the time to share your experience. We are sincerely sorry for what happened and fully understand how frustrating it must have been to find the stations closed earlier than the stated time and to walk across the airport following directions that ultimately did not lead to the service you needed.
Please accept our sincere apologies for the inconvenience caused.
It would be very helpful for us to know the exact day and time when this happened, so that we can carry out the necessary checks and identify which staff members were on duty at that moment.
You may update your review here on Trustpilot or send us an email at: info@trawellco.com. In addition, as an apology for the inconvenience, we would like to offer you a complimentary service worth €18 to use on your next journey.
Thank you for your support: your feedback is very important to us and helps us to continuously improve our service.
Kind regards,
Customer Care Safe Bag
-----------------------------
Hello A.G,
thank you for your update and for providing the exact details of the incident at MXP on 28 March between 8:30pm and 9:00pm.
We are truly sorry for the inconvenience you experienced and for the frustration caused by finding all stations closed earlier than expected and being redirected across the airport without receiving the service. We have shared your report with the relevant team so that the necessary checks can be carried out regarding the station closures and the staff on duty at that time. As a gesture of apology, we would still be pleased to offer you a complimentary service worth €18 for your next journey; please contact us at info@trawellco.com so we can arrange it for you.
Thank you again for your support and for helping us improve our service.
Kind regards, Customer Care Safe Bag
Sofia y Rafa are very professional and…
Sofia y Rafa are very professional and friendly employees. They were assisting me with all my questions
20 February 2026
Unprompted review
Reply from Safe Bag
Dear Elimineli,
thank you very much for your 5-star review. We are delighted to hear that Sofia and Rafa were professional and friendly, and that they assisted you with all your questions. Your feedback is truly appreciated and encourages our team to continue providing attentive and high-quality service to every traveler. We look forward to welcoming you again on your next journey.
Kind regards.
Customer Care Safe Bag
Perfect service from Nicolas!
22 November 2025
Unprompted review
Reply from Safe Bag
Querida Kristin,
gracias por tu reseña y por la valoración de 5 estrellas. Nos alegra saber que recibiste un servicio perfecto por parte de Nicolás, quien cada día se esfuerza por ofrecer atención y profesionalismo. Tu reconocimiento nos motiva a seguir trabajando con la misma dedicación.
Atentamente.
Customer Care Safe Bag
Reply from Safe Bag
Dear Rebecca,
thank you for your review and for sharing your positive experience.
We are glad to know that Nicolas assisted you with great helpfulness and good English, providing a service that met your expectations. Your appreciation motivates us to continue ensuring quality and care for every traveler.
Best regards.
Customer Care Safe Bag
Nicolas has a good service .
Nicolas has a good service .. thank you very much for being so kind and smiley
12 November 2025
Unprompted review
Reply from Safe Bag
Dear Ahmad,
thank you for your review and for sharing your positive experience. We are delighted to know that Nicolas assisted you with kindness and a warm smile, reflecting the level of care we strive to offer every traveler. Your appreciation encourages us to continue delivering quality service. We look forward to assisting you again.
Best regards.
Customer Care Safe Bag
Adrianna a madrid is very nice
Adrianna a madrid is very nice, so helpfull, she was perfect
9 November 2025
Unprompted review
Reply from Safe Bag
Querida Fatine,
gracias por tu reseña y por compartir tu experiencia positiva. Nos alegra saber que Adrianna te atendió con amabilidad y disposición, ofreciendo un servicio impecable. Tu comentario nos motiva a seguir garantizando atención y profesionalismo en cada aeropuerto. Te esperamos nuevamente.
Atentamente.
Customer Care Safe Bag
Reply from Safe Bag
Querida Madalina,
gracias por tu reseña y por la valoración de 5 estrellas. Nos alegra saber que encontraste el servicio de Kevin increíble y que tu experiencia en Madrid fue positiva. Tu reconocimiento nos motiva a seguir ofreciendo un servicio de calidad y atención a cada viajero. Te esperamos nuevamente.
Atentamente.
Customer Care Safe Bag
Nicolas was very attencious
30 October 2025
Unprompted review
Nicolas was very nice and helpful!
5 October 2025
Unprompted review
Reply from Safe Bag
Dear Merionees,
thank you for your review. We are very pleased to know that Nicolas was kind and helpful, making your experience a positive one. Your satisfaction is our top priority. We hope to serve you again soon.
Best regards.
Customer Care Safe Bag
Very Good service thanks to Nicolas Who…
Very Good service thanks to Nicolas Who had been very Nice and friendly! Recommend this service
30 September 2025
Unprompted review
Reply from Safe Bag
Dear customer,
thank you for your wonderful review. We are delighted that Nicolas made your experience pleasant with his kindness and friendliness, and that you recommend our service. Your satisfaction is our greatest reward. We look forward to welcoming you again on your next trip.
Best regards.
Customer Care Safe Bag
Charging a higher price than indicated…
Charging a higher price than indicated on the price list, and the young kid Manning the station on the evening og the 9th of September was incredibly rude on top of his little extra charge scam
9 September 2025
Unprompted review
Reply from Safe Bag
Dear Mike,
thank you for bringing this matter to our attention. We are truly sorry for the inconvenience you experienced and for the impression of rudeness you described.
To better understand what happened, we kindly ask you to provide us with more details, such as the departure airport and, if possible, a copy of the receipt.
This will allow us to verify which operator served you and to investigate the situation properly. Should our checks confirm that a mistake or improper behavior occurred, we will promptly refund the extra amount you were charged.
We sincerely apologize once again and remain at your disposal for any further clarification.
Best regards,
Customer Care Safe Bag
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.