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ScottishPower Reviews 183,701

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TrustScore 4.5 out of 5

4.3

Energy supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 53,851 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the ease of speaking to someone and the efficient resolution of queries. The user experience is often described as smooth, with people appreciating the clear information and straightforward processes for managing accounts and changing tariffs. However, some people were dissatisfied with aspects of the service, mentioning issues with estimated bills, unfulfilled appointments for smart meter repairs, and difficulties with the online platform. Additionally, some reviewers were not happy with the pricing, specifically citing high standing charges and unexpected increases in direct debits after being promised savings.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, politeness, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness, politeness,... See more

Service

Customers had ambiguous experiences with service. Many reviewers praise the helpful and professional staff,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and navigation across both... See more

Price

Customers consistently note ambiguous experiences with price. Many appreciate options like half-price saver... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been with Scottish Power for a considerable number of years now. The information provided both on their website and mail is exceptionally informative. Provides excellent details of your account and... See more

Company replied

Rated 5 out of 5 stars

I love the fact that through a great internet service I can read my meter and enter a reading regularly at home without having a Smart Meter installed. Scottish Power site is great at letting me che... See more

Company replied

Rated 5 out of 5 stars

Best energy company I’ve ever been with, their call centre is based in UK their staff are always lovely. Their app is brilliant you actually see where your money is going and the half price saver hour... See more

Company replied

Rated 5 out of 5 stars

Great customer service. Been with Scottish power for some years now and every year without fail when my fix term ends they offer me a very favourable deal for the following year always saving me money... See more

Company replied

Company details

  1. #26 of 38 best companies in Energy supplier
  2. #20 of 28 best companies in Electric utility company
  3. #24 of 29 best companies in Gas company
  4. #29 of 38 best companies in Green energy supplier

Written by the company

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyone

ScottishPower

Written by the company

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

184K reviews

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Rated 5 out of 5 stars

Useful info on energy usage

Useful info on energy usage, particularly with the comparison between years. It is interesting the impact weather has on consumption. Also provides an indication of how energy is being used by cooking/heating etc.

23 May 2026

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