Selfdrive Reviews 

with SelfDrive has been extremely disappointing. My £750 deposit was supposed to be refunded on 5 September, but as of 5 October, I still have not received it.
I have repeatedly tried contacting them by phone and email. Although I have been told that action would be taken, the refund has still not been processed and communication has been poor.
Having to chase my bank to try to recover a £750 deposit after waiting a month is unacceptable. Based on my experience, I found the handling of this matter highly unprofessional. I would advise others to be very cautious and make sure they fully understand the deposit and refund process before booking.

I travel often for my work – I’m a magazine writer and photographer – and when recently I had to rent a car for a journey I decided to give a local business my trade instead of going to one of the big rental companies. My mistake. Yes, they were friendly and the car they rented me was very nice and in good working order, and their rate was competitive. So far so good. The troubles arrive with the matter of insurance. I always buy every bit of coverage on offer. And I did so here. I like to have peace of mind and although full coverage is an expensive add-on, it’s worth it – to me. I’ve never needed it, but I buy it just in case. Well, this time I did need it. The windscreen buckled. Nothing hit it, it just buckled. No mark where anything struck it, no rock, no bird strike, just concentric cracks inside the glass and perfectly smooth and unblemished outside – literally just driving along and kaboom, the windscreen buckled. It was still driveable – the cracks were all inside the windscreen. I returned the car the next morning and discovered that none of the insurance I purchased, and I bought all they offered, covered any part of the windscreen. None. At all. No deductible, nothing. I was liable for the full cost of replacing the windscreen, which in this case was hundreds of pounds. “You’re lucky, it could have been over a grand,” the man on their lot told me cheerfully, and although he was intrigued by the fact that nothing had hit the screen, said he’s never seen anything like it seized my deposit and charged me hundreds more for the repacement. So be warned. You might think it is a nice thing to give your business to a local firm, but not this lot. And it isn’t just windscreens either apparently. They’ve a list of other (expensive) items for which you are totally exposed even if you buy all the insurance they offer. So unless you’re prepared to expose yourself to these risks and costs, do yourself a favour and rent from a reputable firm, one that offers a genuine insurance policy. You’ll regret it if you don’t. I certainly have.

Avoid avoid avoid it’s a scam. Took £1200 from me then immediately cancelled the booking but not given me my money back. I’ll be taking this further and have spoken to a lawyer. They will
Be billed the cost of that.

Muhammad saleem
He is good person,explanation is good

Excellent SUV Rental Experience in London

I recently rented an SUV from Selfdrive for a one-week trip in and around London, and I was very impressed with the overall experience.

The booking process was quick and easy, and I received clear information throughout the reservation process. The SUV was clean, spacious, and well-maintained, making it perfect for exploring London and nearby destinations comfortably.

One feature I particularly liked was Selfdrive's AI assistant, which made it easy to access booking details and get quick answers whenever I needed assistance. It added an extra level of convenience to the rental experience.

The vehicle performed perfectly throughout the week, and both the pickup and return processes were smooth and hassle-free. Having a reliable SUV gave me the flexibility to travel on my own schedule and enjoy my UK trip without worrying about transportation.

Overall, Selfdrive provided a professional and trustworthy service. I would happily use them again and recommend them to anyone looking for a dependable car rental company in London.

AVOID THIS PLATFORM.

I strongly advise anyone thinking of using Selfdrive to look elsewhere. I paid a £478 booking fee, but when attempting to process the security deposit, my bank (Lloyds) blocked the payment as high-risk.

Because of this, the booking could not go ahead. Selfdrive claimed they processed a full refund of my £478 on 19th May. It has now been nearly two weeks and nothing has arrived.

I have tried repeatedly to get an update on where my money is stuck from their representative, Adil Dadan. Adil was highly attentive and constantly messaging me when he wanted me to take the vehicle, but the exact second a refund was required, he went completely silent and ignored all my messages. This is an incredibly unprofessional and untrustworthy way to run a business.

I am issuing a final warning to the company today and will be initiating a formal chargeback dispute through Lloyds Bank to recover my funds. Avoid this platform.

I rented a car from SelfDrive for three months and returned it in the same condition recorded in the inspection report. Despite this, four weeks after I returned the vehicle, they still refused to return my deposit. The process has been frustrating and disappointing, especially since the car was handed back exactly as agreed. NEVER AGAIN

Have been waiting 53 working days for the deposit refund. No communication or response to emails. Avoid at all cost

They have no complaints process, I have asked for a copy of the T&C’s without prevail. I have asked to complain and be provided with a reference number or complaints process. They keep avoiding the question. This can’t be good for UK consumers. They are cheaper but at what cost.

Unsure how they are more than 1 star if the 100% of the reviews are 1star ??

Pretty much like all the other reviews. Absolutely no communication, poor customer service and leave you out of pocket. They state deposit is refundable after 30 working days (working days is a joke as well) but what they mean is after you’ve waited 30 working days you then have to begin fighting for your deposit back. Basically, avoid this company at all costs otherwise you’ll be in the same situation as the rest of us and now filling a complaint to trading standards about the fraud and deception of selfdrive UK.

Terrible customer service, absolutely harasses you when during the purchase stage to get you in. But if there is a problem, DO NOT expect to hear from them.

Cars broke down twice, terrible choice of cars and terrible customer service. Used these lot once and will be Sticking to SIXT in the future!

Waiting over a month for your deposit back as well! Even when submitted a refund request I had to chase to get the refund back even after the process was started, to then wait another 5 days.

⭐ 1/5 – Absolute joke of a company. Avoid like the plague.

“This company is a complete disgrace. Tried to charge me a £1,500 deposit on top of the £500 deposit and first month’s rental I’d already paid. Pure money grabbing.

I was promised I could switch to a cheaper car after the promo period, then they refused and left me paying £200 extra a month. Lies from the start.

The car had multiple issues and they couldn’t care less. Zero help, zero accountability.

Calling me at 8AM on CHRISTMAS morning demanding payment that wasn’t even late? That says everything about how unprofessional and aggressive they are.

They refused to reduce my price as a loyal customer, but the second I said I was leaving, they suddenly wanted to know my budget and offered discounts. So they COULD have helped—they just didn’t want to.

Returned the car on time and in perfect condition, yet they’re holding my deposit for a month and refusing to release it even though I need it for a dental emergency. Heartless and greedy.

This company only cares about squeezing money out of you. Customer service is appalling. Save yourself the stress and go anywhere else.”

Hired a car through SelfDrive to be collected at Drivalia Heathrow. Got there and had to wait almost two hours until we found out and amend SelfDrive error which set the collection to Manchester or something.

After returning the car, T&C says I had to request the £500 has to be refunded a month later, not before. I did it. Now it has been two weeks since the refund request and they dont tell me how long more until it gets released. Customer service asked for another week, maybe more.

I do not recommend this company.

I made a booking with SelfDriveUK, and paid £279, along with a £500 deposit. They requested various bits of info, including 2x utility bills, DVLA check code and photos of driving licence. All perfectly normal, except I then received a message to be told the car I booked wasn't actually available, and nor were there any cars at all. I had booked a car from Fulham - the only alternatives they could offer were from airports that were all miles further away.

The back-and-forth wasted a chunk of my day, and I'm now car-less despite being lead to believe my booking had gone through given the £279 booking fee charged and £500 deposit taken.