Zweirad Stadler Reviews 

6,826
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Placed the Order of road bike online on last Saturday, however it showed 2 orders for the same item and for which only one is paid by me. In middle this week, they cancelled the misplaced order and su... See more

Rated 5 out of 5 stars

After some initial communication delays, the Stadler team stepped up and resolved a proble to my satisfaction. They apologized for the mistake and issued a fair partial refund to compensate for the de... See more

Company replied

Rated 5 out of 5 stars

Mr Muller and his team are super professional! They helped me so much and so smoothly. Zweirad Center Stadler is best! There is also one guy who helped me, his surname was something like Venas, great... See more

Company replied

Rated 3 out of 5 stars

Ich habe die 2 geöffneten Pakete erhalten. Lebensmittelprodukt in 2 Packungen zu je 12 Stück. Alle 2 Packungen laufen bald ab. Eine läuft im Juni 2015 aus und die andere im Juli 2015 Se... See more

Company replied

Company details

  1. Bicycle Shop

Written by the company

Onlineshop und Website von Zweirad Center Stadler. Fahrrad, Fahrradbekleidung, Fahrradzubehör. Marken: Dynamics, Triumph, Exte, Scott, Cannondale, Cervelo, KTM, Bulls, Shimano, Campagnolo, Vaude, Odlo, Mavic.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

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Replied to 32% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(6,826)

2,451 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a helmet

I bought a helmet. Everything was good. The item was as described, and shipped fast.

18 April 2026
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Igor,

thank you very much for your wonderful review. We are delighted that you are happy with your purchase from our online shop.

Kind regards,

The Zweirad Stadler team

Rated 5 out of 5 stars

Perfect service

Fast delivery, perfect packaging. Highly satisfied with service provided.

9 April 2026
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Sehr geehrter Herr Jas,

vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Sie mit dem Einkauf in unserem Online-Shop zufrieden sind.

Mit besten Grüßen

Ihr Team von Zweirad Stadler

Rated 5 out of 5 stars

I received the correct attention and support even though the response time can be improved

After some initial communication delays, the Stadler team stepped up and resolved a proble to my satisfaction. They apologized for the mistake and issued a fair partial refund to compensate for the defect. I am happy with their support.

24 February 2026
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Dear Mr. Tsonev,

thank you for your feedback. We're sorry to hear, that there's a problem with the bike rack you ordered. Our customer service team will contact you not later than tomorrow to discuss the matter with you and find a satisfactory solution.

Regards

Zweirad Stadler

Rated 5 out of 5 stars

Alles super geklappt

Alles super geklappt. Danke.

30 November 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hallo Hans,

vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Sie mit dem Einkauf in unserem Online-Shop zufrieden sind.

Mit besten Grüßen

Ihr Team von Zweirad Stadler

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great packaging and payment with Amazon.... Just great experience. All benefits

28 September 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Sehr geehrter Herr Moazzen,

vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Sie mit dem Einkauf in unserem Online-Shop zufrieden sind.

Mit besten Grüßen

Ihr Team von Zweirad Stadler

Rated 2 out of 5 stars

Poor Buying Experience

İn the Shop, I was advised to buy it online as the support wheels were not in the Shop invenyory. He yold me that bicycle would come as assembled. It did not. When I took it yo the Shop they asked for payment to assemble it.

5 August 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Tansu,

thank you for your feedback. We are very sorry that you are not satisfied with our service. Please contact us at duesseldorf (at) zweirad-stadler (dot) de, so that we can work together to find a solution that satisfies you.

Best regards

Your team at Zweirad Stadler

Rated 5 out of 5 stars

Super fast and smooth delivery

Super fast and smooth delivery. I like there is a shop in Düsseldorf but most of items are gone and I need to order them online.

30 June 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hallo AA,

vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Sie mit dem Einkauf in unserem Online-Shop zufrieden sind.

Mit besten Grüßen

Ihr Team von Zweirad Stadler

Rated 1 out of 5 stars

Damaged delivery

I ordered a bike that was delivered with a damaged pedal that could not be installed. After reporting this to the seller, I received the reply that I damaged the item because I tried to install the pedal myself and this is not covered by the warranty (the pedals are of course delivered unmounted). I consider this to be cheating as the store sends broken items and refuses the warranty and recommend ordering from another store to avoid wasting time and money.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Great prices and smooth delivery

2 June 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hallo Tamas,

vielen Dank für die tolle Bewertung. Wir freuen uns sehr, dass Sie mit dem Einkauf in unserem Online-Shop zufrieden sind.

Mit besten Grüßen

Ihr Team von Zweirad Stadler

Rated 5 out of 5 stars

Mr Muller and his team are super…

Mr Muller and his team are super professional! They helped me so much and so smoothly. Zweirad Center Stadler is best! There is also one guy who helped me, his surname was something like Venas, great guy! Greetings from Nemanja Kovacevic!

26 May 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Nemanja Kovacevic,

thank you very much for the great review and your kind praise for our staff. We are very pleased that you are satisfied with our service.

With best regards

Your team from Zweirad Stadler

Rated 5 out of 5 stars

Fast delivery

Fast delivery, fair prices

16 May 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Dear Mr Balon,

thank you very much for the great review. We are very pleased that you are satisfied with your purchase in our online shop.

With best regards

Your team from Zweirad Stadler

Rated 3 out of 5 stars

Ich habe die 2 geöffneten Pakete…

Ich habe die 2 geöffneten Pakete erhalten.
Lebensmittelprodukt in 2 Packungen zu je 12 Stück.
Alle 2 Packungen laufen bald ab.
Eine läuft im Juni 2015 aus und die andere im Juli 2015
Sehr schlecht.

I received both packages opened.
Food product in 2 packages of 12 units each.
Both packages about to expire.
One expires in June 2015 and the other in July 2015
Very bad.

I am satisfied with the product but not with the sale
Opened packages and products that expire in 1 and 2 months
Your offer and interest makes it go from 1 star to 3 stars.
Many thanks

10 April 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Joan,

we are sorry that you are not satisfied with the product. Please send it back to us and we will exchange it or refund the purchase price.

Best regards

Your team at Zweirad Stadler

Rated 5 out of 5 stars

Top choice

Top! Everything arrived faster than expected

26 March 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Sebastian,

thank you very much for the great review. We are very pleased that you are satisfied with your purchase in our online shop.

With best regards

Your team from Zweirad Stadler

Rated 5 out of 5 stars

Good price for a set SRAM brakes

Good price for a set SRAM brakes. Fast Shipment. Top

20 March 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Ewoud,

Thank you very much for the great review. We are very pleased that you are satisfied with your purchase in our online shop.

With best regards

Your team from Zweirad Stadler

Rated 5 out of 5 stars

I've purchased quite a few parts online…

I've purchased quite a few parts online from Zweirad. The products are always well packaged and arrive within two days. Thank you!

23 January 2025
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Bart,

Thank you very much for the great review. We are delighted that you are satisfied with your shopping experience in our online store.

Best regards,
Your Zweirad Stadler Team

Rated 3 out of 5 stars

7 days wait for delivery

7 days wait for delivery! 2 days is a lot for EU country, but why 7 days? What is the problem, why it does not work, why so long.

5 December 2024
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hallo Dmytro Danko,

thank you for your feedback. We are sorry that your delivery has been delayed. Now in the pre-Christmas period, the post office is inundated with parcels, which unfortunately can lead to longer delivery times.

With best regards

Your team from Zweirad Stadler

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Good price.

8 December 2024
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Youssef,

thank you very much for the great review. We are very pleased that you are satisfied with your purchase in our online shop.

With best regards

Your team from Zweirad Stadler

Rated 2 out of 5 stars

wrong information on the phone

1. Before I ordered I got a reply my e-mail that Stadler couldn't switch the adapter from I-rack to Mik and that I had to do this myself.
Therefore I made a call in which I asked if the adapter of Mik fits on the bag of Northwind. The answer of your female employee was YES.
In real today : the answer is NO. The distance between the screws is completely different so I had to add 4 new holes in order to make the adapter of MIK fit.

2. The two Northwind bags have a different bottom. The first one has only 4 holes where the original adapter was, the second one has 4 slits of a few centimer and different quality (less quality) of bottom.

3. The sides of the Nortwind bags can be extended. The first one has the normal length size (as our previous bags of Northwind). The second one is 4 cm longer which is limited for our 20 inch e-bikes.

I wrote two mails but until now I didn't get any reply :-(

9 August 2024
Unprompted review
Rated 1 out of 5 stars

Online shop

I was disappointed with the shopping experience at Zweirad-Center Stadler. Deliveries were extremely slow and the customer service was rude and unhelpful. I would recommend looking for more reliable alternatives.

20 May 2024
Unprompted review
Zweirad Stadler logo

Reply from Zweirad Stadler

Hello Renzo,

Thank you for your feedback. We apologize for the wait on your order. We are very sorry that you were not satisfied with our staff. Please be assured that we take your criticism seriously. We regularly train our employees to improve their consultation, service, and customer interactions. We hope to have the opportunity to welcome you again.

Zweirad Stadler Team

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