We have Bully breeds dogs that have extreme allergies. After trying numerous different allergy chews and home remedies we heard about Healthy Petz and decided to give it a try. After 2 weeks 1 of our... See more
Company replied
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Review summary
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My GSD (Ralph almost 12 years old) had stopped coming upstairs Each night when I went to bed He would come to the bottom stair cry then then turn away After only being on the liquid collagen for 2... See more
Company replied
Product arrived within time stated. Usually my Westie is extremely fussy but she actually seems to love it drizzled over her usual food. I can also genuinely see a big improvement in her skin, her be... See more
Company replied
3 year old Miniature Schnauzer started scratching and crazy licking himself this summer. Ordered Healthy Petz as seen on IG. Unfortunately, they use Evri for delivery and Evri have not got a good re... See more
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4.0
Great
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically takes over 1 month to reply
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Healthypetz an excellent company
Healthypetz provide an excellent service their collegen extract for dogs is very good. I needed to cancel my subscription and they acted very quickly to stop the latest order from shipping and cancel my subscription. The person who dealt with my account/subscription was helpful efficient and kind and I really appreciated their help in getting everything sorted so quickly
28 September 2026
Unprompted review
The product doesn’t work at all…
The product doesn’t work at all (collagen) which shame on me for buying it, but one month later they tried to bill card again for a $30 subscription- When I emailed them to stop it the couldn’t find my order and needed info so I tried to send the info but they blocked my email! So I sent from another email and no response - do nor use this business
3 September 2026
Unprompted review
Vet asked what I'd changed
My 9 year old cocker had recurring ear infections for years, drops every month like clockwork. Started her on Healthy Petz in April alongside her usual treatment. Last ear infection was May. At her check up in August the vet looked in her ears and asked what I was doing differently. Will keep her on it.
20 September 2026
Unprompted review
This is not a review
This is not a review, waiting to hear back from customer support on a question where this product is manufactured.
27 September 2026
Unprompted review
This place is a scam!
I used this crap once, my dog refused to eat the food I put it on. I requested a refund (within the 60-day money back guarantee) and now I'm getting the runaround from this place, they offered me 50% refund, then offered me 60% refund. I want 100% refund. Yes, I was stupid and subscribed to their product so the 2nd bottle got shipped out 1 day before I cancelled, they won't accept it back, (never been opened) but won't give me the money back. This place is a scam. They say 60-day money back guarantee for any reason on their website, but they do not honor it.
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi Tonya,
We’re sorry to hear about your frustration, and we understand why you’re disappointed with the resolution offered. 💛
Our 60-day money-back guarantee is subject to the terms and eligibility requirements outlined in our refund policy, and subscription orders that have already been processed or shipped are handled separately from cancellation requests. We apologize if these terms were not clear when you placed your order. 🙏
We take your concerns seriously and would be happy to have your case reviewed again to ensure the applicable policy has been followed correctly. Please continue working with our customer support team so we can review the details of your orders and refund request. 🐾
Warm regards,
The Healthy Petz Team 💛
Ordered a product on September 6th
Ordered a product on September 6th, as of this date September 26th, I have not received it. I have emalied them received numerous times, I just receive emails back stating it is in transit. Do not order from this company their customer service is non existent.
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi Bruce,
We’re very sorry for the frustration caused by the delay with your order. 💛 We completely understand how disappointing it is to still be waiting for your package after several weeks, especially after reaching out for updates.
While shipments can occasionally experience unexpected carrier delays while in transit, we agree that you deserve clear and helpful communication throughout the process. 📦🙏
Please reach out to our support team with your order details so we can review the latest tracking information and determine the best next step for you. We appreciate your patience and the opportunity to make this right. 🐾
Warm regards,
The Healthy Petz Team 💛
It seems to be helping him.He's itching…
It seems to be helping him.He's itching less.His fur looks has a Nice, sheen.
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi Assy,
Thank you for sharing your experience! 💛 We’re so happy to hear that he seems to be itching less and that you’re noticing a healthy-looking shine to his coat. 🐾
We hope you continue to see positive changes as he keeps using Healthy Petz!
Warm regards,
The Healthy Petz Team
Customer service was exceptional and…
Customer service was exceptional and email correspondence was quick!
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi Diane,
Thank you so much for your kind words! 💛 We’re thrilled to hear that you had an exceptional experience with our customer service team and received quick responses to your emails.
We truly appreciate you taking the time to share your experience with Healthy Petz! 🐾
Warm regards,
The Healthy Petz Team
Good product, dropper could be better
My boxer has been on this for two months and his belly isn't red anymore. He used to get hot spots every summer and hasn't had one this year. Only complaint is the dropper markings rub off. Otherwise very happy and have reordered.
14 September 2026
Unprompted review
Reply from Healthy Petz
Hi Silas,
Thank you for sharing your Boxer’s experience! 💛 We’re so happy to hear that his belly is no longer red and that he hasn’t experienced his usual hot spots this year. It’s wonderful to know you’re happy enough with the results to reorder! 🐾
We also appreciate your feedback about the dropper markings rubbing off. We’ll make sure this is shared with our team as we continue looking for ways to improve.
Warm regards,
The Healthy Petz Team
Quick response and service
26 September 2026
Unprompted review
Reply from Healthy Petz
Hi M Hirst,
Thank you for your feedback! 💛 We’re glad to hear that you were happy with our quick response and service. We truly appreciate your support and thank you for choosing Healthy Petz! 🐾
Warm regards,
The Healthy Petz Team
Took a while but worth it
I'll be honest, the first three weeks I nearly gave up. Nothing happened. Then somewhere in week four my husband said "has she stopped licking her paws?" and she had. We're now on bottle three. Ears have stayed clean since, which is a first for her.
19 August 2026
Unprompted review
Reply from Healthy Petz
Hi Whitney,
Thank you for sticking with it and sharing your experience! 💛 We’re so happy to hear that by week four you started noticing a difference in her paw licking and that her ears have stayed clean since. Every dog’s journey can be a little different, so it’s wonderful to hear she’s doing well now on bottle three. 🐾
Thank you for trusting Healthy Petz!
Warm regards,
The Healthy Petz Team
I found out that my two dogs have…
I found out that my two dogs have bigger problems than allergies. I was afraid to introduce anything new to them until I find out what their conditions are taken care of. Thank you so much for handling this matter for me. I guess I just need to take one thing at a time.
25 September 2026
Unprompted review
Reply from Healthy Petz
Thank you for sharing this with us. 💛 We completely understand wanting to focus on your dogs’ health and get a clear understanding of their conditions before introducing anything new.
We’re glad our team was able to help take care of things for you. Wishing both of your dogs all the best, and we hope they’re feeling better soon. 🐾
Warm regards,
The Healthy Petz Team
I never received my package and i paid…
I never received my package and i paid for express shipping I WANT MY REFUND ASAP even after reading reviews I see im not the only one dealing with this what is wrong with u people just taking our money I want my REFUND ASAP
20 September 2026
Unprompted review
Reply from Healthy Petz
We’re very sorry to hear that you haven’t received your package, especially after paying for express shipping. 💛📦 We completely understand your frustration and concern.
We certainly don’t want any customer to feel ignored or that their money has simply been taken. 🙏 Please contact our customer support team with your order details so we can investigate the shipment and review your refund request as quickly as possible.
We appreciate the opportunity to look into this and work toward a resolution for you. 🐾
Warm regards,
The Healthy Petz Team 💛
They were very quick to respond to my…
They were very quick to respond to my cancelation and refunded my $ immediately! Great experience!
23 September 2026
Unprompted review
Reply from Healthy Petz
Hi Kelle,
Thank you so much for your kind feedback! 💛 We’re glad our team was able to respond quickly to your cancellation request and process your refund promptly.
We truly appreciate you taking the time to share your positive experience with our customer service team!
Warm regards,
The Healthy Petz Team
Prompt and helpful customer service
Prompt and helpful customer service. Very satisfied.
24 September 2026
Unprompted review
Reply from Healthy Petz
Thank you so much for your kind feedback! 💛 We’re delighted to hear that you found our customer service prompt and helpful and that you’re very satisfied with your experience.
We truly appreciate your support and are always happy to help! 🐾
Warm regards,
The Healthy Petz Team
Wonderful quick customer service
Wonderful quick customer service! This product has helped reduce the itching of our Basset Hound so much!
24 September 2026
Unprompted review
Reply from Healthy Petz
Hi Stacey,
Thank you so much for your wonderful feedback! 💛 We’re thrilled to hear that you had a great experience with our customer service team and, even more importantly, that you’ve noticed such a difference in your Basset Hound’s itching. 🐾
We truly appreciate you choosing Healthy Petz and sharing your experience with us!
Warm regards,
The Healthy Petz Team
Been trying this product for a couple…
Been trying this product for a couple of weeks now and my dog itching has slowed down a bit and he is starting to get his fur on belly back a bit. Can't wait to see how he feeling in another couple weeks, so far I'm impressed how this product is helping my dog so far. Thank you so much I've been trying everything to help my dog out and this is working great so far.
24 September 2026
Unprompted review
Reply from Healthy Petz
Hi Rhiannon,
Thank you so much for sharing your dog’s progress! 💛 We’re thrilled to hear that after just a couple of weeks, you’re already noticing less itching and some fur starting to grow back on his belly.
We know how much it means to finally see positive changes after trying so many different things. We hope he continues to improve and feel more comfortable in the weeks ahead! 🐾
Warm regards,
The Healthy Petz Team
Communication is poor
***Update, I have had communication now and they say they have cancelled my subscription. On further inspection I did find the second bottle, it had slipped down the back of the wood in our wood shed.***Communication is poor. I ordered one bottle on subscription, second months money has come out but no second bottle. I can’t get hold of anyone at the company to chase up second bottle or cancel my subscription. Will now stop the transactions via my bank. Avoid.
9 September 2026
Unprompted review
Reply from Healthy Petz
Hi Laura,
Thank you for updating your review. We’re glad we were able to connect with you and confirm that your subscription has been cancelled, and we’re also relieved to hear that you were able to locate your second bottle.
We’re sorry for the difficulty you experienced trying to reach us initially and appreciate your feedback regarding communication. We’ll continue working to make it easier for customers to get the assistance they need.
Warm regards,
The Healthy Petz Team
Finally sleeping through the night
Our 5 year old lab mix has scratched every single night for as long as we've had her. Vet put her on Apoquel which helped for a while and then didn't. Started the collagen drops about 7 weeks ago and the night scratching has basically stopped. She's still on a half dose of her tablet for now but the vet is happy with how she looks. Coat is thicker too.
10 September 2026
Unprompted review
Reply from Healthy Petz
Hi Chloe,
Thank you so much for sharing your girl’s progress! 💛 We’re thrilled to hear that after about seven weeks, her nighttime scratching has greatly reduced and she’s finally able to sleep more comfortably. It’s also wonderful to hear that her coat is looking thicker and that your vet is happy with how she’s doing. 🐾
We truly appreciate you trusting Healthy Petz to be part of her routine!
Warm regards,
The Healthy Petz Team
Customer service was good.
I didn't realise I was signing up for a subscription. I should have read reviews before I purchased so that was my mistake. Having said that, I quickly sent an email asking for my order and subscription to be canceled, and received a reply and refund within 20 minutes. I obviously cannot review the product, but the customer service was extremely efficient.
23 September 2026
Unprompted review
Reply from Healthy Petz
Thank you for sharing your experience! 💛 We completely understand, and we’re glad our team was able to respond quickly, cancel your order and subscription, and process your refund promptly.
We truly appreciate you taking the time to recognize our customer service team and are happy we could make the process as smooth as possible for you.
Warm regards,
The Healthy Petz Team
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