humm Classic Reviews 

1,965
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, making interactions pleasant and productive. The customer service is frequently highlighted as excellent, with many people appreciating the quick response times and efficient handling of queries. Reviewers found the overall service to be smooth, user-friendly, and easy to navigate, often leading to stress-free processes and quick approvals. However, some people were dissatisfied with customer service, mentioning template responses, a lack of follow-up, and general disorganization, which they found unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, with many reviewers praising specific individuals like a... See more

User experience

Consumers find the user experience to be positive, with many describing it as great, easy, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent support and... See more

Response time

Customers had positive experiences with response times, with many praising the speed of application... See more

Service

Clients share positive opinions on service, describing it as excellent, efficient, and user-friendly, making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more

Company replied

Rated 5 out of 5 stars

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more

Company replied

Rated 5 out of 5 stars

​I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more

Company replied

Rated 5 out of 5 stars

It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more

Company replied


Company details

  1. Non-bank financial service
  2. Ecommerce solution provider
  3. Payment service

Written by the company

At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,965)

553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Tier Customer Service

Humm itself is fantastic, you can use it to buy almost everything. Very reasonable APRs aswell. But what makes it more perfect is the customer service, everyone is knowledgeable and very helpful. Specially Thelesa L.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Unexpectedly nice experience when arranging finance

Genuinely didn't expect retail financing to be this painless. The application itself was straightforward — a handful of details, no unnecessary hoops — and the whole process was clearly signposted from start to finish, so I always knew what step came next. The decision came back almost immediately, and every bit of communication along the way was clear and to the point — no filler, no confusing jargon, just the information I actually needed.
The real deciding factor, though, is the rate on offer. When it's a genuine 0% APR deal — no application fee, no account-keeping fee, nothing hidden in the small print — humm is my first choice without hesitation; the numbers add up cleanly, and the process backs that up with real transparency. When the standard rate is closer to the ~21% APR mark instead, it's a different calculation entirely, and I'd pass in favour of a personal loan or a straightforward cash purchase. So: excellent when the 0% offer is genuine, and worth knowing it's not the one to reach for otherwise.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

I wasn’t planning to buy a BBQ just…

I wasn’t planning to buy a BBQ just yet, but when I found the perfect one, I didn’t want to miss out. That’s when I decided to try Humm—and honestly, it made the whole experience incredibly easy.

The setup was surprisingly quick once I provided my details, and within a short time everything was approved. Instead of paying the full amount upfront, I was able to spread the cost over a few months, which made a big difference.

Now I’m a very happy BBQ owner, and Humm played a big part in making that happen. Smooth, fast, and really convenient—I’d definitely use it again.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with humm

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I would happily recommend humm to others. Thank you for the excellent service.

21 July 2026
Unprompted review
humm Classic logo

Reply from humm Classic

Hi Gafar,
Thank you for taking the time to leave such a wonderful review!
It’s always a pleasure to hear when our customers enjoy their experience. Your positive words mean a lot to our team, who works hard to provide the best possible service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team

Rated 5 out of 5 stars

Speed and satisfaction

Connor J was very quick to help me and I was only 1 minute chatting with him. Thank you!

23 July 2026
Unprompted review
humm Classic logo

Reply from humm Classic

Hi Alan,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team

Rated 5 out of 5 stars

Superb customer service

Quick, friendly and thorough customer support from Conner J!

22 July 2026
Unprompted review
humm Classic logo

Reply from humm Classic

Hi Martin,
Thank you so much for the fantastic review.
We are thrilled to hear that Conner took such great care of you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team

Rated 5 out of 5 stars

IT was very quik and easy to use and no…

IT was very quik and easy to use and no fuss

18 July 2026
Unprompted review
humm Classic logo

Reply from humm Classic

Hi John,
Many thanks for your lovely review.
We’re so glad to hear that you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team

Rated 1 out of 5 stars

Extremely Disappointed – Major Time Waster

Sarah Niebergall, Territory Manager at Humm Financial, reached out to me proactively offering their services. She initiated the conversation, which naturally took up my valuable time as I listened to her pitch and responded with the details she requested.

Unfortunately, after investing that time and showing genuine interest, Sarah completely disappeared and left me hanging. There was zero follow-up, no updates, and no communication whatsoever after her initial outreach.

This experience felt highly unprofessional and disrespectful of my time. If Humm Financial’s team is going to cold-contact potential customers, they should at least have the basic courtesy to follow through or provide a clear response.

I would strongly advise others to be cautious when dealing with Sarah or similar representatives from Humm Financial. Great promises, poor execution.

EDIT: They did not cold contact me; I just noticed they contacted me 3 months AFTER my form submission, which made me feel like a cold contact since I completely forgot about it. Thanks for correcting, you just made it worse.

20 July 2026
Unprompted review
humm Classic logo

Reply from humm Classic

Thank you for your feedback. We'd like to clarify a few points regarding your experience.

First, we did not cold-contact you. You submitted an inquiry expressing interest in our services, and our Territory Manager reached out in response to your request.

As part of our onboarding process, we conduct due diligence on every prospective merchant to ensure they meet our underwriting and compliance requirements. This review is a standard part of our process and is intended to protect both our customers and our business. Unfortunately, not every inquiry proceeds beyond this stage.

We understand that better communication during this process would have improved your experience, and we appreciate that feedback. We will use it to reinforce the importance of keeping prospective merchants informed throughout the review process.

We wish you all the best and appreciate you taking the time to share your perspective.

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