I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Conor J was very helpful from Humm support team. one of the shops that I bought stuff from and was refunding me due to delay, they told me they already refunded and the delay is from humm. but Conor c... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with humm
Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I would happily recommend humm to others. Thank you for the excellent service.
21 July 2026
Unprompted review
Reply from humm Classic
Hi Gafar,
Thank you for taking the time to leave such a wonderful review!
It’s always a pleasure to hear when our customers enjoy their experience. Your positive words mean a lot to our team, who works hard to provide the best possible service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Speed and satisfaction
Connor J was very quick to help me and I was only 1 minute chatting with him. Thank you!
23 July 2026
Unprompted review
Reply from humm Classic
Hi Alan,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Superb customer service
Quick, friendly and thorough customer support from Conner J!
22 July 2026
Unprompted review
Reply from humm Classic
Hi Martin,
Thank you so much for the fantastic review.
We are thrilled to hear that Conner took such great care of you.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
IT was very quik and easy to use and no…
IT was very quik and easy to use and no fuss
18 July 2026
Unprompted review
Reply from humm Classic
Hi John,
Many thanks for your lovely review.
We’re so glad to hear that you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Extremely Disappointed – Major Time Waster
Sarah Niebergall, Territory Manager at Humm Financial, reached out to me proactively offering their services. She initiated the conversation, which naturally took up my valuable time as I listened to her pitch and responded with the details she requested.
Unfortunately, after investing that time and showing genuine interest, Sarah completely disappeared and left me hanging. There was zero follow-up, no updates, and no communication whatsoever after her initial outreach.
This experience felt highly unprofessional and disrespectful of my time. If Humm Financial’s team is going to cold-contact potential customers, they should at least have the basic courtesy to follow through or provide a clear response.
I would strongly advise others to be cautious when dealing with Sarah or similar representatives from Humm Financial. Great promises, poor execution.
EDIT: They did not cold contact me; I just noticed they contacted me 3 months AFTER my form submission, which made me feel like a cold contact since I completely forgot about it. Thanks for correcting, you just made it worse.
20 July 2026
Unprompted review
Reply from humm Classic
Thank you for your feedback. We'd like to clarify a few points regarding your experience.
First, we did not cold-contact you. You submitted an inquiry expressing interest in our services, and our Territory Manager reached out in response to your request.
As part of our onboarding process, we conduct due diligence on every prospective merchant to ensure they meet our underwriting and compliance requirements. This review is a standard part of our process and is intended to protect both our customers and our business. Unfortunately, not every inquiry proceeds beyond this stage.
We understand that better communication during this process would have improved your experience, and we appreciate that feedback. We will use it to reinforce the importance of keeping prospective merchants informed throughout the review process.
We wish you all the best and appreciate you taking the time to share your perspective.
Reply from humm Classic
Hi G. Amandio,
Many thanks for your lovely feedback.
We’re delighted to hear that our service met your expectations.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Its very convenient in that i can pay…
Its very convenient in that i can pay the money smoothly without straining
17 July 2026
Unprompted review
Reply from humm Classic
Hi Vera,
Many thanks for your lovely review.
We’re so glad to hear that you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Always a pleasure dealing with HUMM
Always a pleasure dealing with HUMM, and on this occassion Thales L. was super helpful, thank you!
20 July 2026
Unprompted review
Reply from humm Classic
Hi Bryan,
Thank you so much for the fantastic review.
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was trying to track my humm…
I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experience. This was my first time with humm and they explained everything very well.
20 July 2026
Unprompted review
Reply from humm Classic
Hi Fabiya,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Thales provided you with outstanding service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had a great experience applying for a loan application for an android phone…
I had a great experience applying for an online loan with Humm. The entire process was simple, straightforward, and easy to follow. From the application to the approval, everything was quick and hassle-free.
I really appreciate how fast my application was processed and approved. The service was efficient, user-friendly, and made the whole experience stress-free. If you're looking for a smooth and convenient financing option, I can honestly say I was very satisfied with the excellent customer service I received. Thank you, Humm, for making the process so easy!
15 July 2026
Unprompted review
Reply from humm Classic
Hi Apple,
Many thanks for your stellar review!
We are delighted to see you have found the whole experience with humm seamless.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was very straightforward
It was very straightforward, as Soundstore staff did the paperwork. Excellent
16 July 2026
Unprompted review
Reply from humm Classic
Hi Carmel,
Many thanks for your lovely review.
We are so happy to hear the service provided was seamless.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Helpful and easy to deal with when…
Helpful and easy to deal with when applying
15 July 2026
Unprompted review
Reply from humm Classic
Hi John,
Many thanks for your 5-star review!
We are delighted to hear you have found our service to be helpful and straightforward.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
The process was very easy to do and…
The process was very easy to do and quick response
14 July 2026
Unprompted review
Reply from humm Classic
Hi Morris,
Many thanks for your kind words.
We are glad to know you were provided with a quick and efficient service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Very quick reply
15 July 2026
Unprompted review
Reply from humm Classic
Hi there,
Many thanks for your feedback.
We are glad to know you were provided with a quick and efficient service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Easy and fast!
15 July 2026
Unprompted review
Reply from humm Classic
Hi Ximena,
Many thanks for your kind words.
We are delighted to receive such compliments.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
From the start to finish very…
From the start to finish very professional easy to apply and upload documents ordered items from Harvey Norman and they kept me updated throughout transaction all completed within a week from applying to humm to receiving goods I'm highly impressed would recommend 100% many thanks to all .
18 July 2026
Unprompted review
Reply from humm Classic
Hi Edward,
Thank you for taking the time to leave such a wonderful review! It’s always a pleasure to hear when our customers enjoy their experience. Your positive words mean a lot to our team, who works hard to provide the best possible service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had a great experience with Humm
I had a great experience with Humm. Applying for and using the store credit was very simple.
14 July 2026
Unprompted review
Reply from humm Classic
Hi Rogerio,
Many thanks for your lovely review.
We’re so glad to hear that you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Humms are the best 🙌🏼
Humms are the best 🙌🏼, I was approved in just two days. A very big thank you to these incredible teams
9 July 2026
Unprompted review
Reply from humm Classic
Hi there,
Many thanks for your lovely review.
We're thrilled to know you had a great experience with us and appreciate your kind words.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Approved for credit and sent back to…
Approved for credit and sent back to the retailer page , i thought i needed to comolete purchase , i contavted customer support and Thales L of the humm team helped me to understand that the item had already been purchased and I would receive emails confirming this , Thales L was very helpfully, the confirmation email came through and I'm very happy with humm service and customer care.
16 July 2026
Unprompted review
Reply from humm Classic
Hi Elliott,
Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Thales provided you with outstanding service.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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