I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very happy with my experience with humm Classic. The application and approval process was quick, easy and very simple, which made the whole purchase experience smooth and stress-free. It is such a... See more
Company replied
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... See more
Company replied
Connor, a customer service representative was super helpful when I had a query about a manual payment on my account. He was very detailed and professional and just gave overall exceptional service. I... See more
Company replied
Company details
Written by the company
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Contact info
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was disappointed with the overall…
I was disappointed with the overall customer service. While speaking with the agents was positive, the customer team who handled my contract was poor. After purchasing, I discovered a 40 euro setup fee and high interest rates. Consequently, I paid off the loan the same day using other means. I was also refused a refund for the setup fee despite explaining and attempting to resolve issue, found response dismissive and patronising
8 July 2026
Unprompted review
Smooth experience and helpful customer support
Overall, I had a positive experience with Humm. The application process was straightforward, and the communication was clear. The service was easy to use, and my questions were handled professionally. I appreciate the simple and convenient experience.
7 July 2026
Unprompted review
I had an issue with humm login
I had an issue with humm login and password and contacted an agent Connor J, he was absolutely excellent in resolving this issue for me quickly and efficiently.
10 July 2026
Unprompted review
Reply from humm Classic
Hi Stephen,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Terrible customer servivce!
Terrible customer servivce!
I received an email advising that my details weren't correct and it has all been updated. I asked what was incorrect and to please call me. They refused to tell me unless I provide security info. Security info provided. I received the same template response about information changing but not actually answering my query or picking up the phone to call me. Horrendous.
10 July 2026
Unprompted review
Reply from humm Classic
Hi LJ,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great fast service.
3 July 2026
Unprompted review
Reply from humm Classic
Hi Ann Marie,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Mejoui S is superb very accommodating
10 July 2026
Unprompted review
Reply from humm Classic
Hi there,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Mejoui on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L customer support - Excellent
Dealt with Thales L on customer service support. I found them very help. thank you!
9 July 2026
Unprompted review
Reply from humm Classic
Hi Rachel
Thanks for leaving us your 5-star review!
Great to hear Thales was able to assist you with your query to a high standard.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Accoutn locked
I had an issue accessing my account, and Thales L. was extremely helpful. He provided very detailed information and was always willing to assist in resolving the issue. His support was professional, prompt, and greatly appreciated.
9 July 2026
Unprompted review
Reply from humm Classic
Hi Joao,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
HASSLE FREE APPLICATION
ALL DETAILS ARE SAVED SO LESS HASSLE UPLOADING NEW DOCUMANTATION EVERY TIME YOU APPLY
8 July 2026
Unprompted review
Reply from humm Classic
Hi there,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Am ever thankful to Thales for clear…
Am ever thankful to Thales for clear all my doubts regarding that. I appreciate you.
Thank u so much
8 July 2026
Unprompted review
Reply from humm Classic
Hi Saikumar,
Thank you for the wonderful 5-star rating.
We strive to provide excellent service, and it's delightful to know that Thales delivered that for you. We truly appreciate your support and look forward to welcoming you back.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L very helpful over customer…
Thales L very helpful over customer service live chat
8 July 2026
Unprompted review
Reply from humm Classic
Hi Klara,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
It was extremely handy and really…
It was extremely handy and really efficient to use
8 July 2026
Unprompted review
Reply from humm Classic
Hi Jason,
Many thanks for your kind words.
We are glad to see you were provided with an efficient service and our product meets your needs.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
a great service from CONNOR J
a great service from CONNOR J. Much appreciate it
7 July 2026
Unprompted review
Reply from humm Classic
Hi Jincey,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Conner on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Good and easy
2 July 2026
Unprompted review
Reply from humm Classic
Hi Nelomi,
Many thanks for your kind words.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Quick service and everything very easy to fill up
Very easy to deal with and super quick respond
4 July 2026
Unprompted review
Reply from humm Classic
Hi Piotr,
Many thanks for your feedback.
We are happy to see you had a positive experience with humm.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Reply from humm Classic
Hi Patricia
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Conner J provided excellent customer…
Conner J provided excellent customer support and resolved my issue quickly and professionally. He was friendly, knowledgeable, and made the whole experience smooth and stress-free.
6 July 2026
Unprompted review
Reply from humm Classic
Hi Dariusz
We appreciate you taking the time to leave us your review
Great to hear Connor was able to help in delivering a positive customer experience.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Connor J
Connor J, helped me to increase the loan amount, he was quick and responded quickly on my query. He is good at his work.
6 July 2026
Unprompted review
Reply from humm Classic
Hi Athmandanda
Thanks for leaving us your 5-star review!
Great to hear Connor was able to assist you with your query to a high standard.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was overall good experience
6 July 2026
Unprompted review
Reply from humm Classic
Hi Jinu joy
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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