humm Classic logo
Visit website

humm Classic Reviews 

2,003
•
TrustScore 4.5 out of 5

4.7

Non-bank financial service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 563 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and straightforward loan setup, noting that online applications are approved quickly and make financing simple and convenient. Consumers also highlight the exceptional support provided by staff members, who are described as extremely helpful, friendly, and efficient when answering questions. Some reviewers were not happy with customer support, mentioning poor communication, repetitive template responses, and a frustrating lack of follow-up after initial interactions. A few people also experienced difficulties with confusing platform interfaces and a lack of proper guidance when trying to navigate their accounts.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, describing the application process as quick,... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and friendly customer service... See more

Response time

Customers consistently note positive experiences with response_time, highlighting fast application processing... See more

Customer service

Customers report positive experiences with customer_service, highlighting smooth assistance and professional... See more

Service

Clients share positive opinions on service, consistently highlighting the smooth and user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once you have all your paperwork to apply, its so easy and quick to apply. AND admin replies back as quick. Once application was approved it was so easy to complete the process within a store which th... See more

Rated 5 out of 5 stars

​I had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... See more

Company replied

Rated 5 out of 5 stars

I was trying to track my humm application, and I chatted with Thales L and got it sorted within minutes. They were very patient and helped me with my document submission. It was a really nice experien... See more

Company replied

Rated 5 out of 5 stars

Great experience with humm. The loan setup process was quick, easy, and stress-free. The application was straightforward, communication was clear, and everything went smoothly from start to finish. I... See more

Company replied

Company details

  1. Non-bank financial service
  2. Ecommerce solution provider
  3. Payment service

Written by the company

At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,003)

569 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

“Excellent service from start to…

“Excellent service from start to finish. The application process was straightforward, and the customer service was very helpful and professional. I am very pleased with my experience with Rate Humm Classic and would highly recommend their service.”

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Nutec fitters arrived on time, having travelled quite a journey from Manchester to Lichfield . They got to work immediately, protecting my property, and managed to completely wrap my loft space. Given the heat and a very limited space to work in they were quite excellent. They cleaned up when completed, you wouldn’t know they had been there.

8 August 2026
Unprompted review
Rated 4 out of 5 stars

Very good service

Very good service, overall. Early, automated responses to submission initially heightenend rather than reduced confusion but prompt human intervention solved things rapidly.
Highly recommended.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy application

Once you have all your paperwork to apply, its so easy and quick to apply. AND admin replies back as quick. Once application was approved it was so easy to complete the process within a store which the staff were so helpful with any questions about humm.

1 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look