SimplyFixIt Reviews 

452
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the fast, efficient, and professional service delivered by the friendly and knowledgeable team. Many people note that repairs for older laptops, phones, and tablets are handled expertly, often saving money compared to purchasing brand new replacements. Buyers of reconditioned devices also share positive feedback regarding data transfers and clear purchase guidance. Some reviewers were not happy with customer service interactions and certain post-repair device settings. A few consumers noted encountering unhelpful staff behavior, difficulties navigating updated software features, and unexpected shop closures. These individuals mentioned feeling frustrated by a lack of acknowledgement and less satisfactory device changes after service.

What people talk about most

Service

Customers expressed great satisfaction with the service, consistently praising the quick turnaround times and... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as very helpful, friendly, and... See more

Product

Clients share ambiguous opinions on product offerings, often praising the reasonable costs for refurbished... See more

User experience

Reviewers mention positive feedback about user experience, expressing satisfaction with clear and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received clear advice that a faulty laptop was beyond economic repair. My attention was drawn to the company's website and computers in stock, for sale. I was affirmed in my choice, and my chosen ne... See more

Rated 5 out of 5 stars

really helpful, honest about what I needed (ie not saying I need a whole lot of stuff that I don't need) - proper understanding of Mac (another repair centre said whole new battery - 2 weeks) SimplyFi... See more

Rated 5 out of 5 stars

I needed a new battery for my rather old MacBook Pro. The age was thankfully no problem. The new battery was fitted very promptly for a fair price, and I got it back within two days. The staff were ve... See more

Rated 5 out of 5 stars

Excellent service as always from Simply Fix it , I would rather make the trip up to Brunsfield than trust other operators in this area. My phone was fixed in 20 minutes to remove the end of a lighteni... See more


Company details

  1. Computer repair service
  2. Computer Shop
  3. Mobile phone repair shop

Information provided by various external sources

We Fix Computers, Apple Macs, iPhones & iPads. Based in Edinburgh and Glasgow. Apple Certified Technicians. Microsoft Certified Technicians. Official Samsung Repair Centres.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

452 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(452)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

New battery for my MacBook Pro

I needed a new battery for my rather old MacBook Pro. The age was thankfully no problem. The new battery was fitted very promptly for a fair price, and I got it back within two days. The staff were very helpful and pleasant and clearly know their way around Macs. They can also supply refurbished Macs at prices which I thought were reasonable, but they didn't tell me about this until I asked - great stuff!

10 September 2026
Unprompted review
Rated 5 out of 5 stars

really helpful

really helpful, honest about what I needed (ie not saying I need a whole lot of stuff that I don't need) - proper understanding of Mac (another repair centre said whole new battery - 2 weeks) SimplyFixIt said possibly a bit of code. So glad to have found them - am so comforted to know my Mac has Mac savvy/prudent/un-sharky place to get fixed.

27 August 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish these are the good…

From start to finish these are the good guys!! Very reasonably priced! Very quick and professional. Absolutely delighted that we chose to go with these guys! Will definitely use these again and will be recommending to everyone I know. Thanks 🤩

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Very good service once they got…

Very good service once they got started, it was a few days before they got on to me to say they need Microsoft information but once they got that it was plain sailing. Very friendly staff to deal with. A bit on the pricey side but would use them again.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service in fault finding and sales assistance.

I received clear advice that a faulty laptop was beyond economic repair. My attention was drawn to the company's website and computers in stock, for sale. I was affirmed in my choice, and my chosen new laptop was available for collection the following day. Everything was clear, helpful and efficient.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a rebuilt laptop after my…

I purchased a rebuilt laptop after my old Macbook was no longer supported by Microsoft. Brian spent a lot of time explaining options and asking about how I use my machine to get me setup with the best unit. I felt very comfortable with my purchase and I had my data transferred as well to the new device. Highly recommended.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

SimplyFixit for a Super Friendly and Efficient Service!!

I have used SimplyFixit for several years for IT supplies and maintenance issues and find all the staff very friendly, knowledgeable and efficient.
My laptop recently experienced some spyware and the team eliminated it and were able to upgrade it to Windows 11 within 24 hours ready for collection!!
Happy to recommend SimplyFixit widely.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Wifi Problem

My laptop had no wifi connection so I handed it in to SimplyFixit Bruntsfield. The problem was identified and fixed in a friendly and efficient manner and I would certainly use them again when I next encounter a computer problem.

29 June 2026
Unprompted review

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