Skipton Building Society Reviews 

Great customer service. What a brilliant touch to receive a welcome box a short time after you have moved in!

ĶGreat service and savings products.
In particular, the lady who dealt with my requirements was the best (West Kirby Wirral branch - afternoon).

New app that doesn't work
Can't log in as info incorrect (extra dot added BY SKIPTON in email address). Impossible to edit as cant send code because of it.
Useless chatbot waste of time
Going to close it and never invest there again
Utterly ridiculous!!!
With IT like this they dont deserve to look after anybodys cash

My overall experience with Skipton Building Society as a saver has always been most positive. I find the app and website easy and intuitive to navigate, which takes so much stress out of moving money around. Being able to speak with them in branch, over the phone, or simply web chat is reassuring, as the response is always quick and determined to help. In an age of ever increasing pop-up banking/saving apps - that in my experience can sometimes make you jump through flaming hoops to move/withdraw your own money; they are a financial beacon of ease of investment and savings. The members privileges are excellent and the so are the rates. These offer very competitive returns. Yes of course you can keep fliting around to secure the odd zero point something or other of a percent, but at my age time is more precious and I have found that over the long term those types of fluctuations are ironed out if you pick the right accounts!

I was seeking advice on moving money from one investment account to a more beneficial account.
The advice given was positive, told me how to proceed and came very quickly.

very poor...the new changes from old App to new App & that transactions cannot be via PC web site at my desk but only via the mobile...... unaceptable decision by Head office. Hours wasted on simple transaction that will ultimately result in Skipton holding even larger deposits for me than before.... bizarre.

Tried to close the account as I now live in Australia, couldn't have been more difficult. Had to send over certified copies of passport and bank statements via post, which weren't up to standard apparently so they weren't recorded. Asked for another method for closing the account, a supervisor said I could send a form, in the post, again, and then ring them after it arrived to close the account. I found out when I rung up, after waiting a couple weeks for the form to arrive, that this was actually not enough to be able to close the account, and that I had to send more certified copies of my passport and a bank statement. Had to open a UK bank account to receive the funds as they only do bank transfer to UK accounts with sort codes?? Ridiculously complicated

Tried to get new app. Had to change my phone number which was impossible to do as it kept sending me codes to my old phone which I no longer have.
Most unhelpful service from chatbot which decided I need to send in a copy of my passport and a recent photo of myself just to change a phone number.
Absolutely pathetic service

Skipton introduces a new app. In order to complete actions on an online account a secure password is required from the app. However the new app does not have this facility! Effectively, I am locked out of my account.

Staff was very helpful and answered questions without much delay.

I can wholeheartedly recommend Skipton Building Society for having some of the best savings rates around, together with how easy & straightforward it is to use both their website & app, & when needing to contact their customer services by phone they answer straight away, & are most helpful & friendly from a call centre actually based in Skipton.

trying to make withdrawal or close account so difficult , had to ask them for a check

Questions regarding the account were easily resolved. The member of staff was very helpful.

I got in touch with Skipton via the web chat function. A colleague connected quickly and resolved my query in a short space of time. They were helpful and answered all follow-up questions that I had. Thank you to the support team for their straightforward, efficient and helpful service! This gives me confidence as I open an account with Skipton.

I’ve only recently taken out my mortgage with Skipton and haven’t had to use their customer service yet. However, I’ve found their communication great and was very pleasantly surprised with the little gift box received with vouchers and treats. What a lovely and completely unexpected gift. I can’t fault them so far.

The mortgage advisor was lovely from start to finish . I wasn’t good on some of computer things etc he was helpful all the way thank you so much . Plus the box of treats that came today is really nice wasn’t expecting anything! Thank you . To Victor Large mortgage advisor especially and manager in building society in Guíseley Leeds branch for help too.The house we bought is council house so we lived there for years so wasn’t expecting welcome to your new home pack but it’s really nice.

Today I received an email from Skipton Building Society informing me that if I wanted to use my online account, I must do so via an app.
We do not use mobile phone's for banking but Skipton said I must use the app to gain access to my account. Surly this is blackmail and illegal.
Well Skipton, I will be closing all my accounts I have with you and take my money to someone I can trust and not try to blackmail me.
"DISGUSTING"

I always find Skipton staff very helpful and answer my questions

Chat is easy and quickly resolves problems.
Skipton branch is also extremely helpful, staff are wonderful in Northwich branch. Always chatty and friendly and they get the job done efficiently

The help I got was easy to understand
And the chat host was very helpful