Skullcandy (UK) Reviews 295

I ordered a new pair of the same headphones I already have due to ear pad deterioration and the sale, but everything about the new pair is worse quality. The sound is nowhere near as crisp and the materials used feel cheap and low quality. I contacted customer services about returning them and they said I would have to pay out of pocket and refused to acknowledge the issues with quality. After a few messages they just stopped responding to the live chat whilst I sat and waited for half an hour for a response. All this after I already forgave an incident years ago where my headphones stopped working within 12 months so I followed the instructions to return them and never received any acknowledgement of the return, no refund, no replacement pair, nothing. Will definitely be getting my headphones from a different company going forward

I have a question for a real person to help me with. Since August 2025 they have removed anyway of being able to contact a person, including email. There's not even a way to submit feedback through their chat bot. It's deeply upsetting to have all customer service removed from a consumer company. AI just doesn't cut it. It should be illegal.

I am beyond disappointed in skullcamdy these past 2 years, I ordered the new anc2s they were faulty, I sent my order back, it got lost, they gave me a voucher after months of trying to contact them, and the product I bought with the voucher broke just being left on my shelf untouched since I used the earbuds but broke nun the less and when I look up returning this faulty order I come to find that instead of the usual warranty, I get less than a month to return the new order, they've taken the piss out of me for the last time, I will now be a D1 hater of the company, the tech is fun but the business is scummy I would never recommend anyone buy from the website, the communication is nonexistent

In 2025, I bought a pair of Jib wired headsets and they were fantastic...the base and and treble levels were really perfect for many songs in my playlist...I remember using them on a flight and the noise cancellation from the buds was just great. The unfortunate part was when the connection to the jack ruptured and I could enjoy my music any more. But most certainly look for them now in southern Africa.

Faulty product and terrible returns process

I am very frustrated and disappointed in Skullcandy. I’ve been purchasing from this brand for over ten years because of the high caliber of their sound quality, comfort, and reliability. Recently, I purchased some Rail ANC earbuds and unfortunately discovered they are not compatible with gym workouts because of their poor ergonomics. That’s okay! That was my fault- they still have great quality and serve a purpose. Therefore, this meant I needed to invest in a pair of headphones. I was excited because I always am a bit giddy in wanting to purchase more Skullcandy merchandise. I found a great pair on sale and even purchased their new cross body bag. Unfortunately, I made a very shabby mistake and send my package to the wrong address because my old address shares the numerics with my current address. I suddenly find that I am unable to cancel my order once it has been placed, I am unable to change the shipping address even moments after I placed the order and discovered my mistake, and am appalled by the lack of customer service. There is nobody I can send an email to, the AI chat bot is unable to help me, hours of sitting on the chat and no representatives appear to help me, I call the physical number and their automated voice recording claims they are “closed” but yet I am calling during the specified operating work hours defined in that same automated voice recording. I took matters into my own hands and contacted the post office directly to intercept my package and forward it to my current address. Unfortunately, the post office resent the package back to the seller. Once again- I run the gambit of trying to get into contact with somebody and miserably fail. I was instructed by the AI chat bot to file a return or refund claim, but was told that I CANNOT send my package “return to seller” and that it needs to be sent to another address. Unfortunately, AI did not understand my plight and I needed to speak with a physical person to handle my situation. I fail over and fail for two days to get into contact with somebody and I physically could not do it. Unfortunately, I had to dispute the charges on my card as fraud. I am even more disappointed to have to find another brand that I love after ten years of loyalty.

I’ve been a Skullcandy user for years. I bought my Crusher ANC 2s back in 2023 for a solo trip, and they’ve held up great — still work like new. I recently gave them to someone I’m talking to and decided to order myself a new pair on Saturday night since they were on sale.

I ordered the Plasma Red ANC 2s and paid $35 for 2‑day shipping. As soon as I placed the order, I got an email saying they were “delivered,” which obviously wasn’t possible at 11:30 PM on a Saturday. The next morning, I finally got a “shipping label created” email.

Since then, nothing. UPS and Shopify both show the same status: waiting for the package to be handed over. No scans, no movement, no updates — and it’s been more than a full day. For expedited shipping, that’s pretty disappointing.

I reached out to customer support, but the responses were generic and didn’t address the actual issue. I’ve never had problems with Skullcandy before, and I usually recommend them because the quality for the price is great. This experience is leaving a sour taste in my mouth, and I’m hoping it’s just a one‑off situation.

Edit #1: I ended up getting an update from UPS at about 645 PM today, and they should be arriving tomorrow. Hopefully I don't have any more issues, but I would recommend just buying in store if you can, online isn't worth the hassle and headache

Brought my son a pair of active headphones for xmas, they broke in February. Contacted the warranty team and they couldn't be more helpful.
Within two weeks of reporting the issue and sending the headphones back to them, we have received a coupon code to use and have a new pair of Evo headphones ordered at no cost. Will be sticking with Skullcandy in the future.

Accidentally bought the headphones- over some confusion with shop, and when I tried to cancel it was refused and I was told my only option was to return them once they have arrived- that I have to pay for myself? This is so unprofessional and customer service has been horrific. I have a learning disability and this experience has been traumatising.

Then when I try to initiate the return it doesn't have a ‘send by’ date, it has a ‘we want it back for *10 days from creating shipping label* date- so if there is delays with the return I don't get my refund? This is genuinely the worst company I have purchased from even though I love the product.
Never again

The noise that was leaking out was outrageous, I don't know if they were faulty or not, but headphones should not double as a speaker, especially when you're paying £200 for them. Yes the sound is great and the bass is great but why can the whole room listen to my song word for word when it's not even on max volume? Asked the online chat "assistance" and yes spoke to a human and explained to them my issue and also added a video to show why I'm not happy. There was no questions whether they may be faulty it was straight to the returns process if you're eligible of course(seems like you know that they quality has gone downhill)
Return process - horrible but at least got a refund on the item

DO NOT BUY THE "Method® 360 ANC" EARPHONES!!

I bought these on the 11th of July 2025.

Possibly the worst headphones I've ever purchased. I've bought countless cheap headphones, many of which I would rather buy knowing what I do now.

I use my Method® 360 ANC's all the time; they are kept in my laptop bag and used practically every weekday. I make sure they're safe all the time. I've never dropped them, they have always remained in the case when not in use, and I've used them with and without the app to go with them.

I'll start with the good:
- Good quality audio
- Good noise cancelling
- The app has nice features

Now you're wondering why I'm only giving a 1-star review. That's because all of that is far outweighed by the bad of both the product and the company.

On the 4th of November 2025, I sat down and took them out of my laptop bag to find that the right earphone casing had split in half. I went through the warranty page and found out that it's a massive scare tactic. You can only return them if you do not get a replacement. If that is not the case, the page needs to be updated to reflect that, as it currently only says to return the product for a refund. I purchased my earphones on sale, so getting only a refund would mean I don't have headphones. Even still, the return process is an absolute nightmare, so much so that my final decision was just to superglue the two halves back together. Yes, I still use them, but that's purely to try and get as much use out of the "premium" earphones as possible, so I don't feel like I wasted £80. I am very glad I didn't buy these at the full price of £109.99 (at the time). My issues started way before this, however, as only a few weeks after purchase, the headphones started activating random tap actions continuously when connected to my phone (where the app was installed), either the single or double tap actions were activated repeatedly in intervals between a few seconds and a couple of minutes at the most. and on the odd occasion would just disconnect in the middle of whatever I'm listening to. I've got 2 other issues that I think are important to mention, the battery life is nonsense, I use my earphones one at a time, switching them over when they get low on battery. This is directly copied from their website: "Up to 32 Hours of Battery with ANC On (9 hours in earbuds, 23 hours in case) Up to 40 Hours of Battery with ANC Off (11 hours in earbuds, 29 hours in case)". I use these headphones for pretty much the entire day, with ANC off due to my work, my total day from wake up to going to bed is about 18 hours, 5am-11pm, which means that my time I use them is probably about 14 hours, 6am start of my travel till 8 pm when I get home. I have to charge the case every day, or by the end of the day, the case and the earphones are usually out of charge. And that's been the case since I started using them, back when I got them. My final issue I'm going to mention, as this is very long as it is, is that they don't charge properly. 9/10 times, I put the earphones in the case to charge, and they don't actually charge. I now stare at the light on them to make sure they do, and if they don't, I take them out and put them back in till they do.

Thank you for reading. I don't make reviews unless I really think I need to, good or bad. I have photos that I would have attached if I could (or if there is a way to do so, then I don't know how lol)

Update: 22nd April 2026 - They have broken again this time the tip has come off, the bit where the rubber mushroom has come off. Also skull candy replied to this review previously when I originally put it up, and lied. Said they had contacted me about it and hadn't, further more they emailed me on the 25th February, saying they had contacted me with an attached version of the "email" they had sent me the day prior (24th February), which of course I never received, I had checked my spam and just in case I checked threw all of my Gmail accounts. Again, do not buy them.

Skull candy Smokin' Buds are amazing. This is the best sound I've experienced. £40 is a bargain compared to £200 for AirPods

terrible for the price ,poor connectivity ,bad customer service,i got a dime 3 last christmas and they sucked for the price .i got discoun on website so i was tempted to order which was fake.they sometimes did not charge properly,one of the buds did not charge after 4 months and no support from customer service even under warranty.do not buy better options available

I have always had skullcandy headphones in the last 15 years I have never bought another pair, I was brought a pair of limited edition pair of Icon Ancs for Christmas from my husband, they were packaged lovely etc, I had used them around 6-8 times before the right hand side speaker just stopped working, I have troubleshooted it all with no avail, turns out its a common issue with that model of headphone, I thought no drama I'm sure they customer services can repair/replace.
IF you can get through and speak to someone, you are the chosen one. I have attempted multiple times (lost count) trying to get in touch, they don't even send you an email confirmation of you creating a warranty return , never mind someone actually contacting you regarding the issues. to say this is a huge company and you can't speak to a single human being is a joke. after speaking to my husband he said he had an issue with even getting in contact with them when the parcel had originally said it had been delivered but DPD had no recollection of even receiving the package in the first place ?. honestly ive used them for years and I've still had no response from them in the three weeks I've sent the headphones back and not received a single email. I will update this if they ever contact me but I doubt it. I won't buy from them again just purely based on how ass the customer service is from them. shame because they used to make decent products and you never really needed customer service.

update:

I have spoken with someone finally , and they've sent me a ticket for the amount I paid and have since ordered new headphones, the new ones are crusher evos which are great and touch wood had no issues so far, but they didn't email I had to find that code through the chatbot.
Thanks for the reply here skullcandy

Method 360 ANC RED and only a few months old .They were a present to my son and I don't have the receipt which is a major issue with Skullcandy .The earbuds were only released in April 2025 and they refuse to help .Basically you pay £90 and then throw them in the bin when they go faulty .I tried contacting you and can't even get an email address , on your site I get a bot , really not helpful .I can't even buy a spare one to replace the faulty one which the volume has gone very low and yes tried all the resetting etc .VERY POOR CUSTOMER SERVICE .
UPDATE as requested by Skullcandy

Skullcandy have requested my contact details to verify this review .I have sent these details as this review is here to stay and is truthful .I will however review this if Skullcandy comes up with a solution , one working earbud is of no use to 99.99% of the worlds population .I await your reply .

After my review Skull candy contacted me and today I received a new pair of earbuds .Not the red ones I had returned but black ones as the red were out of stock sadly .The many bad reviews could possibly be because like me it's near impossible to speak to a human .When I was contacted by a human the problem was resolved fully .

Thank you Skullcandy

My item came dirty, had brown stuff at the top cushion part, bare in mind these headphones I purchased are not cheap, so for an expensive item to COME DIRTY, and all they can offer is a 40% off new pair of earbuds which why would I even want to purchase any other item if my item came dirty and used. Then after talking ages to customer service they can only offer a refund in which after reading the reviews about people not receiving their refund, I am scared it will happen to me. So I wanted a refund without returning the item in case they claim the item is not returned and don’t give me my money.

My Push ANC Active headphones broke after 6 months: one of them stopped making any noise. Sent them back because it was faulty, they acknowledegd receipt and that it was faulty. Extremely difficult to get a replacement or refund from them, they are so obstructive to work with, it's like speaking to a bot who has no memory of what you said in your previous email. At one point they claimed I couldn't have a refund because it was more than 14 days since purchase, even though it was faulty. Under UK consumer law I am entitled to a refund or replacement, they couldn't replace because it was out of stock and they repeatedly refused to refund. The issue was only resolved when it was in stock again, some weeks later.

My earbuds went muffled in one ear. And attempting to get help has led me nowhere as the ai says the product IN MY HAND doesn't exist, that they can't connect with a human being and telling me to got the the official website that I was CURRENTLY ON.

As of August 2025 you can't email them. And with past experience, it's hard to call them too. Pieces of junk, I'll be sticking to my cheap headphones, as when they break, I know I didn't expect quality. Unlike these which I've had for about 5 months,

Awful customer service. I placed an order which was lost by the courier at the DPD depot. I’ve been sent back and forth between skull candy and DPD for days just trying to get a refund for the lost parcel. I’ve raised multiple tickets and never seem to get a response! I’ve tried emailing and the live chat multiple times but no one is helping. I will issue a chargeback if the lost item is not refunded.

Although I am a long standing customer of Skull Candy. I'm huge fan of their products... it was a simple inquiry I needed to make, I used the chat live system it was very easy to ask their bot to provide a human to assist me.

I had an extremely friendly customer service agent called Erwin. He went above and beyond...even though they were extremely busy!!

Not only do I Recommend the'Skull Candy' brand, I also hold their custom service with high regard.

Thank you once again