SpaMedica Reviews 1,949

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and friendly demeanor, making the entire process comfortable and reassuring. The service is frequently highlighted as excellent, with many appreciating the clear explanations provided at every stage and the overall efficiency of the procedures. People are particularly impressed with the quick, painless, and stress-free nature of the operations, often resulting in dramatically improved vision and a new perspective on the world. However, some customers also noted issues with organization, experiencing long waiting times between appointments and tests. A few other people also felt that the pre-operative information or post-operative care could be improved, with some reporting unexpected vision outcomes or difficulties with follow-up. There were also isolated reports of challenging experiences during procedures, including technical issues and less satisfactory staff interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as... See more

Product

People report positive experiences with the product, with many reviewers noting a dramatic improvement in... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

From reception to discharge the care from staff was absolutely fantastic ! The cataract opp was as painless as described and the surgeon talked me through everything that was happening. I can't thank... See more

Rated 5 out of 5 stars

This was or could have been a very anxious time for me. However I can only say, that not only was it a good experience but an excellently carried out procedure. Spamedica has a completely new style... See more

Rated 5 out of 5 stars

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one. The actual surgery... See more


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

All the staff were extremely helpful…

All the staff were extremely helpful and the waiting areas were comfortable and clean. The surgeon, 'Q' who did my operation was so good, he explained everything in detail as he went along and was very kind.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

I was very very nervous about my first…

I was very very nervous about my first cataract operation, but everyone I saw at SpaMedica was so understanding and very reassuring. The procedure was just amazing, talked me through everything as it happened, couldn’t have asked for anything more. Thank you all so very much. Can’t wait to get the second eye done now.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently had cataract surgery on both…

I recently had cataract surgery on both of my eyes over an eight‑week period.
My first procedure went exactly to plan, and the care I received throughout was outstanding — calm, reassuring, and delivered with real professionalism.

My second surgery was just as caring and well supported, even when an unexpected complication arose. It was something that was not foreseen, and it became clear during the procedure that things had shifted slightly off‑plan.
In that moment, Mr (Dr) Qusay was exceptional. He had a choice: pause the surgery and delay my treatment, or take the more demanding route for himself and continue safely and precisely. He chose the path that spared me further inconvenience, and he did so with remarkable skill, confidence, and kindness.

I am deeply grateful for his expertise and for the whole SpaMedica team, whose warmth and professionalism shone through at every stage.

Warmest regards,
Christine Anne CJ

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Spamedica Two Cataract Operations L + R…

Spamedica Two Cataract Operations L + R Eyes.
First visited Spamedica on 19 Feb for assessment with regards my left,right eye cataracts.Very professional at Preston everyone was friendly & explained the procedures,& aftercare.My first cataract was at Preston 25th Feb,everything went well staff very professional & attentive.My second cataract was performed at Spamedica Oldham by Mr Kirti Jasani as it was thought they may be difficulties due to a childhood accident to my right eye.Mr Jasani was able to perform the procedure with no issues due to his high level of expertise & experience.
Have since made a full recovery,making sure to follow the Spamedica aftercare routine.My vision in both eyes is amazing even my bad right eye has better vision.
I want to thank all the staff,nurses & doctors at both Spamedica locations for there professionalism,attention to detail & Customer Focus.I was made at ease by the very friendly staff on both occasions.Would Highly Recommend Spamedica for cataract surgery.
Linda B.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Cataract removal

On the 15th may i had a cataract removed with sarah and her team, (wokingham spamedica) and i must say what a team they were, they were brilliant and made a good job with my eye i didnt even know it was done. Also i would like to thank everyone who works there how friendly they all are and makes you feel very welcome.
Eileen Roberts

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Spamedica birmingham cleye clinic visit

From arrival at reception through the whole procsess for my cateracts procedure l found the staff and medical team very caring and efficent with a highly professional approach at all stages, l was obviously a little nervous but that was unfounded by the skill and expertise during the operation.the after care nurses were very informative and precise with post op care information and have no complaints regarding my visit and amazed at the difference it has made to my vision.well done 5***** service many thanks Brian Russell.

27 May 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Wokingham

SpaMedica Wokingham - my cataract surgery. Staff were caring, efficient, very professional. Facility was immaculate.
Whole experience was excellent.

5 June 2026
Unprompted review
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The SpaMedica Team

Rated 5 out of 5 stars

I had a Cataract op at the Worcester…

I had a Cataract op at the Worcester facility and am very impressed with the staff and the efficiency of the procedure.
The only downside being after my arrival in advance of the appointed time A two hour wait ensued prior to being called!!

3 June 2026
Unprompted review
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Reply from SpaMedica

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The SpaMedica Team

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Visited SpaMedica Wokingham June 3rd, and from the entry to the building the staff was very polite, friendly and helpful. The medical staff who dealt with me were very positive, very reassuring though honest and my surgeon really put all my fears to rest.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

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The SpaMedica Team

Rated 5 out of 5 stars

I had complex cataract surgery at…

I had complex cataract surgery at Wolverhampton SpaMedica yesterday and I was so impressed with the service I received. The staff were very informative and caring and the surgeon talked me through every part of the procedure and was very supportive and kind

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

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The SpaMedica Team

Rated 5 out of 5 stars

A first-class eye opener!

From first visit to actual cataract surgery, my experience with SpaMedica services has been excellent. Kind and efficient staff, together with an excellent specialist surgeon, made me feel confident and relaxed throughout. I highly recommend this facility.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Prompt professional attention

Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

3 June 2026
Unprompted review
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Reply from SpaMedica

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The SpaMedica Team

Rated 5 out of 5 stars

Good experience all round

Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I was sent to SpaMedica Birmingham.

I was sent to SpaMedica Birmingham by my optician for cataract surgery, I was apprehensive, but I need not have worried, excellent treatment from start to finish, explanations given every step of the way , appointment started right on time , and I was walking out the door less than one hour and thirty minutes . I will not be worried for my other eye to be treated..

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Altogether an excellent specialist healthcare provider.

I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Spa Medica of a reasonable standard

Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.

12 May 2026
Unprompted review

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