A completely stress free sale from beginning to end. Great communication from the office staff who were happy to help wherever they could. It was an absolute pleasure to deal with everyone involved.
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Review summary
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Reviews shaping this summary
Absolutely outstanding! Richard and staff went above and beyond in what was already a difficult time for me Calls answered promptly, always polite and helpful, nothing was too much trouble Kept... See more
Company replied
I recently used Smith & Friends Estate Agents and had a brilliant experience with the Hartlepool office. The team were professional, friendly and really supportive throughout the process. A speci... See more
Company replied
Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team w... See more
Company details
- #8 of 29 best companies in Estate Agents
- #13 of 35 best companies in Property Investment
- #8 of 49 best companies in Property management company
- #12 of 50 best companies in Estate Agent
- #18 of 31 best companies in Property valuer
- #2 of 5 best companies in Estate Agent Auctioneer
Written by the company
Our reliable estate agency specialises in sales, lettings, auctions, property management, mortgages, EPCs and surveys in the Tees Valley. Operating in Stockton, Middlesbrough, Ingleby Barwick, Darlington and Hartlepool, our extensive knowledge of the local market and commitment to exceptional customer service, we're here to help you every step of the way along your property journey. Managing Director, Mark Smith has over 30 years experience in Estate Agency. His knowledge and many years of hands on experience have been invested into each office throughout the Tees Valley and developed and nurtured an experienced and trusted team of property professionals which have a proven track record in selling and letting properties in the local area. If you are looking to sell or let your property, we will carry out a free market appraisal and you will benefit from the service of our professional valuers who provide the most accurate valuation to support a successful outcome. As a leading estate agent in the region, with an excellent Trustpilot rating, we have an extensive and up-to-date knowledge of the sales and lettings market. As part of our marketing package, we list on all major portals – Rightmove, Zoopla, On The Market and also our own superb website. In addition to fantastic photographs which highlight a property at its best, we also offer a virtual 360 tour, floorplan and drone footage which can provide aerial photos and a fly-over video. Part of our company ethos is to be a sustainable and responsible business. All of our company cars are electric, our business cards are reusable and contactless and we are continually improving the efficiency of our offices to ensure that our carbon footprint is as minimal as possible. Community is also very important to us. We provide potentially life saving AED defibrillators to each of our offices and the local area, accompanied by trained staff – a commitment we are extremely proud of. We also support local hospices, charities, events and local sports teams as we know how much this means to our local communities. Please do check our social media channels and website to see what Smith & Friends are doing in your local area.
Contact info
21 Bishop Street, TS18 1SY, Stockton-on-Tees, United Kingdom
- 01642 607555
- marksmith@smith-and-friends.co.uk
- smith-and-friends.co.uk
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4.8
Excellent
1k reviews
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Replied to 100% of negative reviews
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Very friendly and professional staff
Very friendly and professional staff. They kept us up to date and were very helpful if we needed any advice or help.
1 July 2026
Unprompted review
A completely stress free sale …
A completely stress free sale from beginning to end. Great communication from the office staff who were happy to help wherever they could. It was an absolute pleasure to deal with everyone involved.
20 April 2026
Great service from everyone I spoke to…
Great service from everyone I spoke to there and as a first time buyer Abby went above and beyond to help me.
5 May 2026
Good service provided
Good service provided. Nicola was outstanding with ultra clear communications and updates. In spite of a drawn out sales cycle due mainly to buyers solicitor being very slow I was confident the team were doing all they reasonably could to get my sale over the line.
19 June 2026
First house purchase!
Very helpful and friendly! Quick to get back to you, and very well organised! Helped throughout my whole process!
Thank you!
5 May 2026
Poperty Sale
Made selling our elderly mother’s property very easy with good communication and service
3 June 2026
Good experience dealing with this estate agents
Smooth communication is the highlight of the service received from this estate agent
20 May 2026
The staff was very dedicated
6 June 2026
They where helpful and gave me timely…
They where helpful and gave me timely updates through the process of purchasing our home
28 May 2026
Smith and Friends were a very good…
Smith and Friends were a very good estate agent to go with. They kept me informed at all times concerning my property interests. They were very kind, straightforward and helpful.
12 March 2026
Great service and communication all the time
The staff were great and friendly, they chased buyer and solicitors to progress the completion of sale and gave regular updates.
3 June 2026
Exceptional care and attention to…
Exceptional care and attention to detail particular mention to Elaine who goes over and above with excellent communication to keep you informed each step of the way
Super customer care which was very much appreciated alongside a mention for Grace and other member of the team superb thank you
10 June 2026
Would highly recommend
Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.
1 June 2026
Communication was excellent
26 April 2026
Reply from Smith & Friends Estate Agents
Thank you Mr & Mrs Locke for your 5 star review.
Kind regards
Mark Smith
Managing Director
Before anything else
Before anything else, I would like to commend and give 5 stars to Claire Aitken who from the start of our process show the property and negotiate to the vendor and to us very well. She's very professional on making follow-ups and client friendly.
I will continue to recommend this company to my friends and my community for being a good steward to their clients even after sales.
16 April 2026
Reply from Smith & Friends Estate Agents
***Update 30/6/2026 - 7.45pm
Following our conversation yesterday, I appreciate your call Mr Manejero. The emails that were sent were to make sure the point was not missed, by highlighting it in red wasn’t meant to be make it sound stressful or angry but to make sure points were noted as the vendor was keen to make sure the sale was proceeding. I will feed that back to the sales progressor and look forward to a successful relationship going forward. You have my number for any queries you may have,
Kind regards
Mark Smith
Managing Director
Thank you for your review Mr Manejero and the positive comments about Claire.
Please can you email me directly at marksmith@smith-and-friends.co.uk as I would like to discuss your review with you and find out where the comments came from. I have looked through the file notes and cant find any comments like you have mentioned. I believe it didn't complete as you need to give authority to the solicitor and as you appreciate we will have a vendor wanting to know what the situation was.
I look forward to hearing from you and we can set a call up as I pride myself on the standards my team sets, if we have fallen below that then I will look into this.
Kind regards
Mark Smith
Managing Director
Smith & Friends Darlington office…
Smith & Friends Darlington office managed to sell my rental property within 3 weeks. I found all the staff really helpful.
12 June 2026
Reply from Smith & Friends Estate Agents
Thank you Greg for your 5 star review.
Kind regards
Mark Smith
Managing Director
Amazing service from start to finish
Amazing service from start to finish. Extremely efficient, kept up to date with progress every step of the way.
Excellent could not fault
15 May 2026
Reply from Smith & Friends Estate Agents
Thank you Julie for your 5 star review, we greatly appreciate your kind words.
Best Wishes
Mark Smith
Managing Director
Very pleasant and helpful women
Very pleasant and helpful women, when things got a bit stressful they were there for me !
27 May 2026
Reply from Smith & Friends Estate Agents
Thank you Thomas for your review,
Kind regards
Mark Smith
Managing Director
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