Smith.ai Reviews 

I've been trying to cancel my account for over a week. They still haven't done it, and I believe it's because they want to make cancelling hard. That's disingenuous, and not a good business practice.

I highly recommend Smith.ai for answering service and virtual receptionist service. Very professional and responsive to their clients’ needs.

I have spent some time struggling with what kind of rating to give to Smith.ai, because when a company seeks reviews, of course they are seeking good ones, and I certainly understand that. For us, the use of a reception service is a necessary evil. While it would be lovely to have a couple of people who actively know what it is that our firm does to answer all of our calls and are able to do actual potential client intake, hiring full-time receptionists just doesn’t fit with our current circumstances. So, we chose Smith.ai because they do market to law firms, and likely do a lot of intake for some firms. Our firm practice areas are a bit more “niche” and many of the receptionists answering the calls simply don’t understand what we do and do not handle. While we attempted at first for there to be intake involved, now the goal is simply to get contact information and a brief idea of what the caller is seeking so we can get back to the caller. I record all calls, and I find that vital for our process. There are some calls that are handled extremely well, and of course some that are handled very poorly. Overall, I am happy with the support team when I do have issues with call handling, which is important. So, I have decided to give Smith.ai an above-average rating, even though it was not the solution we were hoping for when we decided to hire a reception service.

Smith.ai has been a game-changer for managing incoming communications and client intake. Their receptionists handle calls, web chats, and lead qualifications with outstanding professionalism, accuracy, and attention to detail.

Works smoothly with existing CRM and calendar workflows for hassle-free appointment scheduling.
Every caller is greeted warmly and guided through intake questions effectively.
Spam & Lead Filtering: Significantly reduces time wasted on promotional calls or unqualified inquiries.

Highly recommended for any small business or professional practice looking to enhance customer service and streamline day-to-day operations.

We’ve been using Smithai for the past four years, and we absolutely love them! They have always been professional, reliable, and wonderful to work with. Their service is consistently excellent, and we truly appreciate the care and attention they provide. We highly recommend Smithai to anyone looking for a trustworthy and dependable company. We’re so happy we found them and look forward to continuing to use them for years to come! ❤️
Trisha Makhija with Coastal Estate

Excellent service! As a solo attorney, I cannot overstate how important Smith.ai's 24/7 service is to my practice. They professional field calls, get the right information to me and, if I'm not available, let the potential client know that I'll call them back. I couldn't practice without them!

Great job answering the phones. Would recommend.

Due to circumstances within the company, we have decided not to use that Smith.AI. We are a small business who has served our community with integrity and good faith. And we were looking at options that would help us grow. Initially Smith AI was cordial and responsive. They required a upfront payment at $2500 for a six month contract which we consider considered a short-term contract. We were assured that we would be happy with the service. Unfortunately, things within the company changed and we requested to cancel our contract. We offered the first month and requested the five additional months refunded. After two attempts via email to try to get our refund, this was their response.

Hi Dean,

I hope this email finds you well.

I'm sorry to hear that the owners decided not to move forward with the AI Receptionist, and I’d really appreciate the opportunity to better understand what led to that decision.

Regarding your request to cancel and refund the remaining months, because the account is on a long-term plan, our policy does not allow us to cancel the agreement early or refund the unused portion of the contract. The account will remain available through the end of the contracted term or until the included calls have been used.

You must understand we never set up the system. We never used it for one day. We do realize that they put some time in and we're willing to forfeit one month worth of funds in good faith.
When I responded in an email that we may be returning this over to attorneys for collection and writing a public review I was met with an email that stated they would give it to their supervisors. To date there has been no refund. We have never used their service. And I would highly recommend that nobody no small company no large company consider using them based on their theft. They do not offer a monthly option to start. You must pay $2500. It's the shortest contract. They have yet when you ask for a refund, they will tell you it is a long-term contract.
Beware of the thieves do not trust this company. And do not part with your hard earned money for such deceptive practices.

I've been with Smith.ai for about 6 years now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai.

First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to.

Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient.

I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller.

Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email.

Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service.

I really am impressed with Smith.ai. I recommend them for sure!

An efficient, effective, and reasonably priced call answering service I use to help screen initial calls and determine relevant leads to follow up on. I've been pleased with the service.

Smith AI has given me freedom of not having to answer every call. Their team is professional and I get compliments from my customers. They are the addition to my team that I needed.

They handle about 1,000 calls/month for me and work 24/7. One of the things that is super important to me, especially in this age of AI voice bots, is the ability to have a real human being answer my calls, whether they're incoming leads for my Law Firm, or existing clients. Smith AI does all this for me. They also have great client communication and the ability to speak to your account manager quickly. Highly recommend.

I have been using Smith to exclusively answer my calls for over five years and have been very happy.

At the Law Offices of R.F. Wittmeyer, we've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. Calls are always professionally handled with details accurately captured. They do a great job for us. We recently added their chat functionality to our website and that's been going great as well. We highly recommend smith.ai to any organization looking for a quality extension to their team.

I run a solo estate planning and business law practice, and for over two years Smith.AI has answered every call that comes into my firm. Before them, calls went to voicemail while I was in a client meeting, and a good number of those people just called the next attorney on their list.

Three things have kept me a customer. Every call gets picked up by a real person. They screen out the solicitors and the callers who aren't a fit, so my callbacks are only to people worth talking to. And the receptionists sound like they work for me — clients routinely assume they've reached someone down the hall from my office, which is exactly what I want.

If you're a small firm or solo operator without front-desk staff, this is the closest thing to hiring a receptionist without the payroll.

I've used Smith.Ai for many years; very responsive.

Smith AI has been very helpful to me and my law practice. I started my solo practice one-year ago. Thankfully my business took off and I had lots of clients.

Unfortunately, I had to start deciding on whether to focus on answering new client intakes or focus on my current case load. I could not do both effectively at the same time. Neither option felt right.

Thankfully, I found out about Smith AI though Angel Meraz. He called me and explained the entire process to me. I am grateful for his continued guidance and support.

Now, I can focus on legal work while also having professional receptionists answer my business phone, greet new and existing clients, and complete intakes, which I can then review later on and follow up.

Smith AI’s service has allowed my business to grow, while I continue to focus on delivering outstanding legal representation for my current clients.

I have been with Smith.ai for nearly seven years, and they have become an important part of how we run our law firm. They answer our phones during the day, handle overflow when our staff is busy, and cover calls after hours and on weekends.

The biggest benefit for me is knowing that we don't have to miss a potential client just because everyone in the office is tied up or the call comes in after we have gone home. Their receptionists are professional, friendly, and do a great job representing our firm.

Over the years, we have adjusted our call instructions and processes as our firm has grown, and Smith.ai has been very easy to work with. After almost seven years, I continue to be very happy with the service.

I run a law firm and smith a.i has been a life saver. They are fantastic at answering calls, taking detailed history, and sending me the calls in a useful manner. There custoner service is first rate. They notify you when you are going to go over minutes so they can save you money. Who does that? Highly recommend.