Talking to a member of staff who was patient and efficient made my experience great. All companies should have staff like that, to put customers at ease while addressing their concerns at the same t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thank you social care TV it was great doing the courses the best thing was being able to go back and watch the video again before putting the answer that was a big help
Social care tv services are excellent. Whenever I ring them there is always someone who answers the phone. They listen and ready to help until you are satisfied. They never rush you about. Very patien... See more
Company replied
Everything was very clear online and I really like that you could go back and watch the video again before you put your answers! I shall definitely recommend you for anyone who needs to do a course... See more
Company details
About Social Care TV
Written by the company
Social Care TV
Social Care TV is the UK’s first and leading accredited e-learning provider for health and social care providers of all types. Our high quality audio-visual e-learning has been trusted by more than one million customers across the UK for over 20 years.
We take great pride in the standard of the resources we offer and, as a result, we have been awarded accreditation by Continuing Professional Development (CPD) UK and are fully endorsed by Skills for Care. We care about cyber security and are Cyber Essentials accredited.
Our portfolio of over 70 courses, developed specifically for the care sector, is consistently updated and expanded. Subtitles have been added for accessibility and we provide high quality workbooks to consolidate the candidate’s learning.
Ever-evolving, our cutting edge online platform embraces new advances in technology. This, alongside our finely honed in-house research and production department and gold standard customer support keeps Social Care TV at the forefront of training provision.
At Social Care TV, you are in great company. We are proud to be the most widely used e-learning provider for training for the health and social care sector, working alongside some of the largest providers in the UK including the NHS, regional and county councils, and several key care home groups and agencies in the sector.
Innovative, flexible and affordable e-learning, available for you, anywhere, any time.
For further information give us a call between 9am and 5pm, Monday to Friday, or email us at: info@socialcare.tv
Gold Standard Customer Service Guaranteed
Our Experienced Team Are Here For You
At Social Care TV, our customers are at the heart of all we do. We provide gold standard customer service with our experienced, knowledgeable team from Monday to Friday.
Contact info
Hingham Manor, Attleborough Road, NR9 4HP, Hingham, United Kingdom
- 01953 853070
- info@socialcare.tv
- www.social-care.tv
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always find excellent all round quality…
Always find excellent all round quality service.
28 October 2026
Advertised courses but after paying for…
Advertised courses but after paying for the course you only get a 2 minute trailer this is a scam I want my money back
23 October 2026
Good course
Good course, food hygiene except I could not answer a question whereby I had to put 5 things in order. I just could not get it on my chromebook, so I lost points. Should have been about 95% but got 88%
22 October 2026
Great online courses
Everything was very clear online and I really like that you could go back and watch the video again before you put your answers!
I shall definitely recommend you for anyone who needs to do a course in the future.
Thank you
12 October 2026
I was a good experience studying in…
I was a good experience studying in social care tv every learning was perfect i love it
7 October 2026
really useful
A lot of really useful information presented in an easily understood manner
12 October 2026
Good for staff training
Good for staff training, only issue I have it is not always friendly for our foreign staff, maybe in the near future there could be a translate button, I notice some of the foreign staff struggle at times and do not always score well but are good at their jobs and when questioned do actually know and understand so maybe it is how they are reading the questions?
12 October 2026
Social Care TV was just what I was…looking for
Social Care TV was just what I was looking for as I needed access to a training site that would let me do the necessary training needed when being a self employed carer. The site takes a little time to find your way around, but if you are good with IT I don't feel it's a problem.
6 October 2026
Definitely recommend this service as it…
Definitely recommend this service as it was made feel very easy to learn
29 September 2026
Great service with detailed content
I experienced resourceful learning content. Also great service overall
25 September 2026
Comprehensive yet clear and easy to…
Comprehensive yet clear and easy to use.
Help is just a call away if you find it complicated.... and in the form of a real person.
28 September 2026
I really enjoy all the online courses…
I really enjoy all the online courses provided to us. They are a great opportunity to improve our knowledge and develop our skills in social care.
The courses help us to better understand different diseases and illnesses, including their treatments and how they can affect people. This knowledge helps us to focus more on each client’s individual needs and provide better, more person-centred care.
I feel that the courses remind us of how important it is to make every client feel valued, respected and special. They help us to improve our understanding and confidence in our role and support us in providing the best possible care to the people we work with.
11 September 2026
I bought credits but they have not…
I bought credits but they have not appeared on my account
17 September 2026
Reply from Social Care TV
Dear Ruth,
Many thanks for taking the time to leave us a review.
We are very sorry to hear that you could not initially see your credits on your account. We can see from our records that you purchased one credit on 17.09.26 and enrolled on the Ageing course. You then contacted us via the enquiry form requesting assistance on the 18th and our customer team sent you an email explaining how to access your training. Please find these instructions again below in case you need these.
To start the course, please follow the steps listed below:
• Log into your account and select the 'Trainee management' button
• Ensure that the ‘Active Trainees’ tab is selected
Accessing your account using a computer
• Select the number displayed under the ‘Current Courses’ column
• This will direct you to your training page, where you will find a list of courses you have enrolled on
• Each course will have a ‘Start’ button to the right-hand side
Accessing your account using a smartphone or tablet
• Click on your name to be directed to your training page, where you will find a list of courses you have enrolled on
• To see the ‘Start’ button, either rotate your phone into landscape mode or click directly on the course title
The SCTV menus are optimised for mobile devices so you will not see all of the menus or options whilst your device is in portrait mode.
We trust that this has been helpful and please don't hesitate to contact us again should you require any further assistance. Should you prefer to speak to someone over the telephone, our friendly team can be reached between 9am and 5pm Monday to Friday on 01953 853070.
Many thanks,
Team SCTV
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.