My call to customer services was answered after just a few rings. I had been getting nowhere trying to return my empty cylinder. Elizabeth explained the returns procedure and I managed to get the empt... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My 5-year-old one-touch SodaStream machine stopped working, due to a faulty electrical adapter. A replacement adapter is no longer available but the machine was covered by the warranty as I am in the... See more
Company replied
Thought my soda stream machine was broken so looked to buy a new one. We still have 3 blue cylinders but couldn’t find a new machine for blue. Kathy in customer services was exceptional. Turns out the... See more
Company replied
I had an issue with exchanging cylinders so reached out to customer support for help. Unknown to me, I had failed to update my payment details which was why I couldn’t order new cylinders. I spoke wit... See more
Company replied
Company details
Written by the company
Did you know that using a SodaStream allows you to make a meaningful difference for the environment? Not only can you enjoy refreshing drinks and sparkling water anytime, but you're also actively replacing countless single-use plastic bottles that would otherwise end up in landfills, contributing to a cleaner, greener planet.
Replace
Written by the company
- To achieve this vision, we champion a simple yet powerful concept: Replace.
- At SodaStream, sustainability is part of our mission; our vision is to empower consumers to make positive choices every day and make a difference, to help keep our planet healthy and clean for all.
- Circular Ecosystem
- By joining our circular ecosystem, you can enjoy personalised sparkling drinks at home while replacing over a thousand* single-use plastic bottles.
- *Estimate based on the average usage of a SodaStream ecosystem over the lifespan of a 5 year period.
2 Year Warranty on all Sparkling Water Makers
And free shipping on all Sparkling Water Makers
At SodaStream, we pride ourselves on providing exceptional customer service that sets us apart. Our dedicated team is committed to ensuring that every customer has a positive experience from start to finish. We listen to your needs, respond promptly to inquiries, and go above and beyond to resolve any issues. Your satisfaction is our top priority, and we strive to create lasting relationships built on trust and support. Join our community of happy customers and experience the difference that outstanding service can make!
Contact info
Office 2 The Limes, Ampthill, MK45 2GJ, United Kingdom
- 0800 085 8373
- customer.care-uk@sodastream.com
- www.sodastream.co.uk
Make a Meaningful Difference!
4.3
Excellent
6k reviews
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Good customer service when Yodel let me down down
I use teh soda stream return system for cylinders. Having had some issues this time with my local Yodel point no longer accepting parcels ( despite still saying they did on the Yodel Website ). Elizabeth at Soda stream was very helpful and understood the difficulties of living in a small town re drop off points and quickly found me an alternative. The new label for in post arrived within 5 mins as promised. Great service and a pleasure to deal with. Thanks
17 August 2026
Unprompted review
An issue occurred which was actually…
An issue occurred which was actually outside of Sodastreams and my own control.
SodaStream dealt with the issue promptly, amicably and professionally.
Thank you
19 August 2026
Unprompted review
Customer services done well!
I seldom write reviews however I must admit I’m impressed with the customer service received during recent dealings with Tracey from SodaStream.
From first contact to final resolution she has been kind, respectful and most of all helpful. You could say she was just doing her job, but my experiences of the world is that all to often people have bad attitudes when dealing with customer issues.
Let’s be honest, not every transaction runs smoothly! When it doesn’t it’s important the company deals with it correctly. In this instance, Tracey got it right! Thank you.
26 August 2026
Unprompted review
May use AI-assist with repliesRead more
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The customer service at Sodastream have…
The customer service at Sodastream have been excellent. I had a problem with my Sodastream and it was replaced straight away. The problem I had was with DPD who couldn't follow instructions on where to deliver it to.
24 August 2026
Unprompted review
Reply from SodaStream UK
Hi Vanessa,
Thank you for taking the time to share your experience with us. We're delighted to hear that our Customer Care team was able to resolve the issue with your SodaStream quickly and arrange a replacement for you.
We're sorry to hear about the difficulties you experienced with the delivery. We understand how frustrating this can be when delivery instructions are not followed. Your feedback is appreciated and will be taken into consideration as we continue working with our delivery partners to improve the customer experience.
Thank you again for your kind words and for choosing SodaStream.
Kind regards,
Team SodaStream
Wow Fabulous Customer service
Wow! Fantastic customer service from Kathy-she helped me through a returns process and made it easy to understand plus saved me from incurring a fee which was due! Made the whole experience extremley easy and was very patient and pleasant throughout!
25 August 2026
Unprompted review
Reply from SodaStream UK
Hi Caroline,
Thank you for your fantastic feedback. We're so pleased to hear that Kathy provided such helpful, patient, and friendly support throughout your returns process. We'll be sure to pass on your kind comments to her.
We truly appreciate your support.
Kind regards,
Team SodaStream
Brilliant
Everytime I have contacted customer service I have been fully satisfied and impressed by the agents. They have always responded in a courteous and efficient manner and I had the same experience with Kathy this morning.
Keep it up!
25 August 2026
Unprompted review
Reply from SodaStream UK
Hi Babs,
Thank you so much for your kind words and continued support.
We're delighted to hear that you've consistently had positive experiences with our Customer Care team. Providing courteous, efficient, and helpful service is something we strive for every day, so it's wonderful to know that our agents, including Kathy, have left such a positive impression.
We'll be sure to share your feedback with Kathy and the rest of the team. Comments like yours are incredibly encouraging and mean a great deal to us.
Thank you for choosing SodaStream, and we'll certainly keep it up!
Kind regards,
Team SodaStream
Kathy in customer services couldn't…
Kathy in customer services couldn't have been more helpful. She resolved the issues with my account very quickly
20 August 2026
Unprompted review
Reply from SodaStream UK
Hi Graeme,
Thank you for taking the time to share your feedback.
We're delighted to hear that Kathy was able to help you and resolve the issues with your account so quickly. Providing friendly, efficient, and effective support is what we strive for, and it's wonderful to know Kathy delivered just that.
We'll be sure to pass your kind words on to Kathy, who will be thrilled to receive your recognition.
Thank you for choosing SodaStream, and for your valued support.
Kind regards,
Team SodaStream
The service I received was excellent as…
The service I received was excellent as always! My problem was dealt with thoroughly and to a satisfactory conclusion by Elizabeth in a professional, efficient and friendly manner. Whenever I have had to call customer service I have always had superb service from staff who know the products and services that SodaStream supply. Customer service second to none- well done SodaStream 👏
24 August 2026
Unprompted review
Reply from SodaStream UK
Hi Ruth,
Thank you so much for your fantastic review and for taking the time to share your experience with us.
We're delighted to hear that Elizabeth was able to resolve your issue to your satisfaction in such a professional, efficient, and friendly manner. We'll be sure to pass along your kind words to her, as recognition like this means a great deal to our team.
It's especially wonderful to hear that you've consistently received excellent support whenever you've contacted us. We strive to ensure our team is knowledgeable, helpful, and committed to providing the best possible service, so your feedback is truly appreciated.
Thank you for your continued support and for choosing SodaStream. Reviews like yours make our day!
Kind regards,
Team SodaStream
Kathy was Fantastic!
Kathy was Fantastic!! She has resolved my query very fast and professional!!
Nice service and very friendly!!! Thank You Soda Stream Team!!
24 August 2026
Unprompted review
Reply from SodaStream UK
Hi Mariusz,
Thank you so much for your wonderful review!
We're delighted to hear that Kathy was able to resolve your query quickly and professionally. Providing friendly and efficient service is something we take great pride in, so it's fantastic to know that your experience reflected that.
We'll be sure to share your kind words with Kathy, who will be thrilled to receive your recognition.
Thank you for choosing SodaStream and for taking the time to share your feedback. We truly appreciate your support!
Kind regards,
Team SodaStream
An unusual fault, quickly recognised and rectified
The company was amazing in helping me- I couldn’t understand why my ‘new’ gas canister wasn’t working. I was asked to weigh it and offered a replacement when it was realised that it was, in fact, already empty! The response was swift and it was easy to return the faulty canister.
14 August 2026
Unprompted review
Reply from SodaStream UK
Hi Ms L Sandhu,
Thank you for taking the time to share your experience with us. We're delighted to hear that our team was able to quickly identify the issue with your gas cylinder and provide a suitable solution.
We understand how frustrating it can be when a new cylinder doesn't work as expected, so we're pleased that the replacement process was straightforward and that returning the faulty cylinder was easy. Providing prompt and hassle-free support is always our goal.
Thank you for choosing SodaStream. We truly appreciate your patience and your kind feedback, and we hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Elizabeth was so helpful when I had to…
Elizabeth was so helpful when I had to call for assistance. I am loving the convention of having soda stream. Then customer service is excellent.
21 August 2026
Unprompted review
Reply from SodaStream UK
Hi There,
Thank you for taking the time to share your feedback. We're delighted to hear that Elizabeth was so helpful when you contacted us for assistance.
It's wonderful to know that you're loving the convenience of using SodaStream and that our customer service met your expectations. We take great pride in providing excellent support, and your kind words will certainly be shared with Elizabeth and the team.
Thank you for choosing SodaStream. We truly appreciate your support and look forward to continuing to serve you.
Kind regards,
Team SodaStream
Very helpful when i needed to talk to…
Very helpful when i needed to talk to them
Could not be better
22 August 2026
Unprompted review
Reply from SodaStream UK
Hi Simon,
Thank you for your kind words! We're delighted to hear that our team was able to help when you needed assistance.
Providing friendly, helpful support is very important to us, so it's wonderful to know that your experience was a positive one. Your feedback means a lot to our team.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Easily solved
I had a slight problem with the delivery and return of my Soda stream gas. This was due to the courier and a misunderstanding, not Soda Stream themselves.
I contacted Soda stream and they responded speedily and with an easy solution to help me.
I was impressed and pleased with the service I received
21 August 2026
Unprompted review
Reply from SodaStream UK
Hi Julie,
Thank you for taking the time to share your experience with us. We're sorry to hear there was some confusion with the delivery and return process, but we're pleased that our team was able to respond quickly and provide an easy solution.
It's wonderful to hear that you were impressed with the service you received. We always strive to support our customers as efficiently as possible, and your feedback means a lot to us.
Thank you for choosing SodaStream, and we hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Now u see my point is more people will…
Now u see my point is more people will buy your product the cheaper it is.
I have allready purchased a cheaper deal, but more customer will come forward now
23 August 2026
Unprompted review
Reply from SodaStream UK
Hi Mark,
Thank you for sharing your feedback. We completely understand your point, and we're delighted to hear that you were able to take advantage of one of our special offers.
We always strive to provide great value to our customers, and it's wonderful to know that our pricing and promotions can make our products more accessible to more people.
Thank you for choosing SodaStream and for taking the time to share your thoughts. We truly appreciate your support and hope you continue to enjoy your SodaStream experience.
Kind regards,
Team SodaStream
Once the software didn’t work…
But the real human beings you get to speak to are helpful, friendly & resolve anything needed. I am confident and comfortable contacting the company knowing my blood pressure will not rise. Wonderful
21 August 2026
Unprompted review
Reply from SodaStream UK
Hello Vanessa,
Thank you for your wonderful review!
We're delighted to hear that our Customer Care team has been helpful, friendly, and able to resolve any issues you've encountered. We know that contacting customer support isn't always something customers look forward to, so it's especially rewarding to hear that you feel confident and comfortable reaching out to us.
Providing a friendly, efficient, and stress-free experience is exactly what we strive for, and your kind words mean a great deal to the team.
Thank you for your support and for choosing SodaStream.
Kind regards,
Team SodaStream
Had really good service with the refill…
Had really good service with the refill bottles from soda stream. Convenient to order and return. They arrive on time and it seems better to order 4 and then have them arrive every couple of months. I happened to miss the return of the bottle which I didn’t realise until I was charged a late fee for returning them. Called up and the return process was explained clearly and easily ( this was my first time returning the bottles). I was helped by Ntokozo Chamane (Nicky) from customer service who helped provide a solution. This was all sorted out quickly and the money for the missed return was returned very quickly. Will definitely be keeping the refill bottles order. If you are unsure I would definitely give it ago. It’s so much nicer having bottles of fresh Pepsi max rather than trying to drink a larger bottle quickly so it doesn’t go flat. Bottles keep their fizz for about 2 days in the fridge and in our house they don’t last that long.
13 August 2026
Unprompted review
Reply from SodaStream UK
Hello Jamie,
Thank you for taking the time to leave such a detailed review and share your experience with our refill service.
We're delighted to hear that you find the CO₂ refill process convenient and reliable, and that the deliveries arrive on time. It's also wonderful to know you're enjoying fresh Pepsi Max at home and getting great value from the subscription service.
We're sorry for the confusion regarding the cylinder return process and the late fee. We're pleased that Ntokozo Chamane (Nicky) was able to explain everything clearly, provide a solution, and ensure the matter was resolved quickly. It's great to hear that the refund was processed promptly and that Nicky's support made the experience a positive one.
Thank you for your kind words and for recommending our refill service to others. We'll be sure to pass your feedback on to Nicky, who will be delighted to know she made a difference.
Kind regards,
Team SodaStream
Great customer service
I was very pleased with the way that Kathy dealt with my enquiry.
Evri claimed they had delivered CO2 cylinders to my address but I could find no trace of them.
It took about 24hours for Kathy to: let me know that the package had been damaged in transit and was returned to the warehouse; arrange a refund of my payment and organise a redelivery of the cylinders.
Great customer service from SodaStream but such a pity my contact was necessary because of a serious shortcoming with their delivery partner.
19 August 2026
Unprompted review
Reply from SodaStream UK
Hello Michael,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Kathy was able to assist you so effectively and keep you informed throughout the process. We understand how concerning it can be when a parcel is marked as delivered but cannot be located, and we're pleased that Kathy was able to quickly investigate the matter, confirm that the package had been damaged in transit, and arrange both a refund and a replacement delivery within such a short timeframe.
We're sorry for the inconvenience caused by the delivery issue and appreciate your comments regarding our delivery partner. We understand your frustration and will ensure your feedback is taken on board.
Thank you once again for your kind words about Kathy and the service you received. We truly value your support and look forward to serving you again.
Kind regards,
Team SodaStream
Very swift and helpful response
Very swift and helpful response. And good to see some understanding and goodwill to a customer applied to the returns policy in my circumstances.
20 August 2026
Unprompted review
Reply from SodaStream UK
Hello Raymond,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you received a swift and helpful response from our team. We always strive to provide excellent customer service, and it's wonderful to know that our understanding of your circumstances, along with the flexibility shown regarding our return's policy, made a positive difference to your experience.
Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing SodaStream.
Kind regards,
Team SodaStream
Excellent customer support
Excellent customer support, Kathy was very good in addressing my issue, sorted the problem and suggested how I might save some money by changing to the subscription route. First class!
20 August 2026
Unprompted review
Reply from SodaStream UK
Hello Gordon,
Thank you for your wonderful review!
We're delighted to hear that Kathy was able to resolve your issue and provide helpful advice on how you could save money by switching to a subscription. Delivering excellent customer service and ensuring our customers receive the best value is always our goal.
Your kind words will be shared with Kathy, who will be thrilled to know her support made such a positive difference to your experience.
Thank you for choosing SodaStream, and we look forward to serving you again in the future.
Kind regards,
Team SodaStream
Excellent support,
Excellent support,
Mekyle was extremely kind, attentive, and helpful throughout the whole process. She responded very quickly to my messages, understood what I needed, and did her best to help resolve the situation.
I was really pleased with the support and the service I received. I’m still waiting to confirm that the issue has been fully resolved, but I truly appreciate her attention, responsiveness, and dedication throughout the process.
Thank you so much for the excellent support!
Sibelle De Lorenzi
17 August 2026
Unprompted review
Reply from SodaStream UK
Hi Sibelle,
Thank you, Sibelle, for taking the time to share your experience with us.
We're delighted to hear that Mekyle was kind, attentive, and helpful throughout the process. Providing responsive and dedicated support is very important to us, and your feedback will mean a great deal to her.
We appreciate your patience while awaiting final confirmation that the matter has been fully resolved. Thank you for recognizing Mekyle's efforts and commitment to assisting you every step of the way.
Kind regards,
Team SodaStream
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