Sofology - Birmingham Reviews 

I received fantastic customer service from Kushi at the Camp Hill store, Kushi made the purchase a smooth transaction & explained details quite well. Even when I returned the next day due to a amendment to the colour of the sofa, Kushi & her colleague assisted me with great understanding & care even when the IT system wasn't allowing them to make the changes there & then, they advised they would manually make this change via head office & assured me that an email with the update will be sent today. I received the update in my purchase within half hour. I can't thank Kushi enough, lovely lady & excellent customer service.

Great experience in store today as always. I had a shortlist of recliners and the sales rep listened to what I was after and then customised the sofa to fit my space.
Looking forward to delivery now!

I am having a horrible nightmare experience with sofology. I placed order 13 weeks ago and my order isn’t delivered. After multiple follow ups delivery was scheduled but still it din’t happen. Horrible customer service support with people working there no idea about the status of order or why the delivery was cancelled. With this even after 14 weeks I have got no reply for delivery failure or the status of the order. Shame on these guys for giving false promise before ordering that it will be delivered in 6 weeks. Don’t believe them. After you order nobody cares to even update you the status of your order.

Kim was very helpful and nothing was too much trouble. A very polite and friendly lady.

We visited a number of sofa stores, but Sofology had by far the most helpful staff. Both Saj and Kushi were excellent and very helpful. They were able to give us plenty of time and ideas and able to answer our questions fully, hence we ended up buying our sofa from them!

Competent people, made us feel comfortable with the decision made.

Not only that ive had to waitt 3 months but then you say earliest delivery is 2 weeks

Excellent service. Friendly staff. Enjoyable experience

When we walked into the showroom we was welcomed by two members of staff and advised to let them know if we needed any help. We was given time to walk round and test the sofas, as soon as we decided what we wanted Maz talked us through everything different combinations to suit us. He was very helpful and explained everything in detail. Definitely a five star service.

The salesman saj was really helpful not pushy or pressuring at all , took the time to go through everything twice to make sure our order was correct . Lovely polite man

Helpful advisor

The sale assistant was great. No one pressurised us to buy. Left us alone to think about it and offered us a cup of tea. Hopefully we will be happy with the quality of the purchase when it arrives.

Popped into our local Birmingham store. Tom was amazing from start to finish. No pushy sales, very patient (anybody that's sofa shopping with the wife will completely understand). After many sofa hopping tests, we finally choose our dream sitting machine. Tom went through everything thoroughly and explained everything clearly. Thanks Tom you are a superstar!

The service was really good explaining everything we needed to more and much more

Maz was very helpful. Great customer relations and patient. Sofa quality meets expectations. Happy with experience.

Staff were very helpful and patient. Helped with choosing between two sofas and stayed resilient throughout my indecisive decisions.

Definitely recommend Sofology, have great quality sofa and staff that support and have knowledge in why they are selling.

We had a great experience at Sofology today thanks to Mr. Saeed. He was friendly, knowledgeable, and really took the time to help us find exactly what we needed. His honest advice and excellent service made the whole process easy and enjoyable. I’d highly recommend him!

Very helpful on a long phone call as there was a problem with my computer