Sofology - Birmingham Reviews 1,228

Big thank you to Sayed at Sofology for his excellent service. He was patient, knowledgeable, and helped us find the perfect sofa without any pressure. Really appreciated his honest advice and attention to detail. Highly recommend speaking to him if you’re visiting!

Just wanted to say many thanks to Sajaid for the advice he gave when purchasing our sofa today. Very informative and easy going manner resulting in a pleasing outcome.

Saj and Kim were fantastic at supporting us to find the right sofa! They let us know of all the benefits and extra bits and bobs.

They were especially helpful at changing our order when we needed to and I would for sure shop here again and will be letting friends and families know how great the service is!

Great help, helping with measurements and support helping with picking the correct sofa and extras to go with it, from Saj and Niyaz.

Very polite and helpful.
Answered all of our questions and never felt pressured. A joyful experience.
Would highly recommend.
Thank you

My sofa from sofology doesn’t have all the features that I requested. When I called sofology to tell them they said the employee at sofology didn’t put that feature in, when I asked them to change it they said no. Sofology sofa are not tailored to the customer as they advertise it’s tailored to there workers capability it’s a gamble on who you get

The lady that helped us was so helpful he even moved around the furniture for us Kim you’re an angel. Thank you for all your help.

Great quality sofas with a large selection to choose from!

A big Thank you to Sales assistant Kim who made our sale swiftly and professionally.
She was very welcoming, answered all questions and gave great advice.
Shes a great credit to Sofology-Birmingham.

First time going to sofology and the experience was great.
Never felt pressured in there and the staff only approached us when we asked for help.
Ishmail was fantastic helping us chose the right sofa for us.
Would recommend to others

The £4000 worth sofa set arrived today. When they were unpacked by the delivery guys, the three seat settee had stains; which they tried to remove using our paid for cleaning stuff. Their job is to deliver and not to try to remove factory stains. They took photos of the two very dark stains. When they left we stated inspecting the two arm chairs, both chairs were stained in various places and one even had been rubbed to remove a stain. We cannot understand why furniture worth £4000 could have been delivered in such a poor state. Quality control completely lacking. Since it's is Sunday, no customer service, so have to wait till tomorrow. We have in the past purchased all our fur from Cousins, and never had a single issue. This is our first purchase from Sofology since the settee was exactly what we wanted and the sales staff were very helpful.

Masroor was really helpful and wasn’t a pushy salesman and made sure we were picking the best sofa for our living room. Overall, the process was very easy. Thank you!

Brilliant service provided by Maz. Smooth transaction and helped us choose the perfect sofa for us!!

Great Experiance good staff helpful

Having visited a few times trying to get a new suite, I had a general idea what I wanted, but Saj took time to show me all the options and explained all the choices to me. Other staff also helped a lot when I visited on different occasions, and although it appeared I could order online, I was so happy I went back in to see Saj who went over and above to ensure I had a really good experience. I am really happy with my final product.

Maz & Tom served us today, They provided a great service and answered all of our questions. The results… we bought a beautiful 3&2 seater sofa , can’t wait for our delivery

Good showroom, helpful staff

Great customer service by sayed. If I could give 10 stars I would. He was very informative and helped us throughout and was very clear with explaining. He answered any questions we had, we didn’t feel pressurised into purchasing extra bits.

Lovely experience and really helpful. Went through all the information that we needed and made sure we were happy with the sofa.
Sajaid from the Birmingham site was very helpful without being pushy. Gave us all the information we needed to help pick what we needed.

I placed an order through Sofology.co.uk (Birmingham branch) with a confirmed delivery date of 1st April. It’s now late May, and I’m still sitting in a sofa-less house — with zero idea when my order will actually arrive.

Every time I contact their so-called customer service team, they give me a new “tentative” delivery date, which is completely made up. That date comes and goes, I chase again, and the cycle repeats. It’s clear they have no control over their logistics and even less interest in keeping customers informed.

I’ve spent a significant amount of money on these sofas, and yet I’ve been treated with utter disregard. No proper explanation, no accountability, no compensation — just false promises and robotic apologies.

If you’re thinking of ordering from Sofology, don’t.

You’ll be paying a premium for sofas that may never arrive, while being passed from one unhelpful rep to another. There are plenty of better retailers out there — avoid this company unless you enjoy being left in limbo for months.

Best costumer service