Sofology - Cannock Reviews 

2,701
•
TrustScore 5 out of 5

4.8

Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB

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Rated 5 out of 5 stars

Everyone hates the thought of going sofa shopping. The staff following you around, they keep talking to you despite your telling them your just browsing. Well it was a totally different experience at... See more

Company replied

Rated 5 out of 5 stars

Lisa was very helpful and knowledgeable about the sofas and helped us to find the right one for us, colour and size wise. She was very friendly and gave us lots of advice about how to keep our new... See more

Company replied

Rated 5 out of 5 stars

We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... See more

Company replied

Rated 5 out of 5 stars

Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... See more

Company replied


Company details

  1. Sofa store
  2. also in
  3. Furniture Accessories
  4. Home Furniture Shop
  5. Homewares Shop
  6. Living room shop
  7. Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
4-star
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2-star
1-star

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4.8

All reviews

(2,701)

13,841 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Purchase made today!

We’ve made a purchase today and no question was too much to ask. Felt completely at ease and no pressure to purchase.

4 January 2026
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Reply from Sofology - Cannock

Thank you for choosing Sofology Kerry!

Rated 5 out of 5 stars

Sunny was friendly

Sunny was friendly, professional and informative. All in all a pleasant and hassle free experience, thank you

3 January 2026
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Reply from Sofology - Cannock

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Lisa in your Cannock store was…

Lisa in your Cannock store was fabulous, talked us through everything, she went out of her way to show us the different fabrics & features of several sofa’s until we made our final choice, she made the whole experience very enjoyable, as it should be, she is a credit to your store, Thankyou Lisa & Sofology x

2 January 2026
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Reply from Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Jess was extremely friendly and…

Jess was extremely friendly and helpful. Made the experience altogether very enjoyable.

28 December 2025
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Reply from Sofology - Cannock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Very good experience all round

Very good experience all round. Lisa who we went through to buy the sofa was very pleasant & professional. She knew when to give us time / space to disscuss the financial & final decision process with my partner.

2 January 2026
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Reply from Sofology - Cannock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Excellent staff and service

Excellent staff and service

30 December 2025
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Reply from Sofology - Cannock

Thank you for your lovely review! We’re so pleased to hear you had a great experience with us. Your feedback means a lot, and if you ever need any help in the future, our team is always here to support you 😊

Rated 5 out of 5 stars

Shannon was really welcoming and very…

Shannon was really welcoming and very knowledgeable!

1 January 2026
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Reply from Sofology - Cannock

Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊

Rated 5 out of 5 stars

Me and my partner walked in on new…

Me and my partner walked in on new years day, we were both slightly hungover but were kindly met by Minaxi who attended to all of our needs(the coffee was a lifesaver). After finding the perfect sofa we were then put through to Kimberly who was absolutely amazing and kept my partner from falling asleep on the sofa haha! She made us feel both so comfortable and answered all questions (especially the heat ring lol). Thank you again for the professional service me and partner received we both can’t wait to sink into our beautiful new sofa😝

1 January 2026
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Reply from Sofology - Cannock

Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re really pleased to hear you had a great experience. Your kind support means a lot to our team, and we’re always here if you need anything in the future. 😊

Rated 5 out of 5 stars

The sales person

The sales person

28 December 2025
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Reply from Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

The Vast majority of selections and the…

The Vast majority of selections and the customisation of the products. The staff were very helpful and not pushy for sale. Gave us plenty of time to have a look and decide we're very helpful with the available options.

31 December 2025
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Reply from Sofology - Cannock

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

I was more than pleased with the…

I was more than pleased with the service received in choosing a new sofa yesterday, I think the experience was due to the assistance that we had from Shannon, she was excellent an couldn’t do enough to help us, she made suggestions an assisted us in trying several sofa configurations and wasn’t over powering but very supportive and honest an helpful.

30 December 2025
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Reply from Sofology - Cannock

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Linda the sales woman was very…

Linda the sales woman was very knowledgeable and gave great advice and help enabling us to choose the right sofa for us.

30 December 2025
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Reply from Sofology - Cannock

Hi there, thanks for your 5-star review, we really appreciate the feedback 😊

Rated 5 out of 5 stars

Just been in to find and buy a sofa

Just been in to find and buy a sofa. Kim helped us a lot and was very patient and helpful. Didn’t feel pushed or sold to at all. Thank you Kim! I can’t speak for the sofa yet, but can highly recommend the Cannock store

30 December 2025
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Reply from Sofology - Cannock

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Great staff Sonny really helped us and…

Great staff Sonny really helped us and was really supportive and patient.

29 December 2025
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Reply from Sofology - Cannock

Hi there, thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.

Rated 5 out of 5 stars

Wasn't pressured

Wasn't pressured, was left to look around and was available when we needed to purchase.
The lady really knew her stuff with regards the product and it was a very simple process to purchase.

28 December 2025
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Reply from Sofology - Cannock

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Great service

Went several weeks before Christmas found the experience relaxed and casual. The staff were genuine and let you look around. We found our sofa and asked for help and Kim duly obliged. She was friendly, knowledgable, professional and gave us all the information we needed to make an informed decision. We didn’t want to purchase there and then and Kim was not pushy and kept all the information for a return visit. We went in today asked for Kim who again couldn’t have been more of a help in ordering our sofa and reiterated all the information to ensure we ordered exactly what we wanted. Also there was an offer on so the final price was less than previously quoted. Thanks Kim great service.

28 December 2025
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Reply from Sofology - Cannock

Thank you so much for your 5-star review!

Rated 5 out of 5 stars

Very friendly staff without being…

Very friendly staff without being overpowering - offered a drink as soon as we went into the shop - showed us everything we asked for
Thank you Sunny

27 December 2025
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Reply from Sofology - Cannock

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Shannon was excellent

Shannon was excellent. She was very knowledgeable and patient with us while we came to our decision

27 December 2025
Sofology - Cannock logo

Reply from Sofology - Cannock

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

Rated 5 out of 5 stars

Beautifully laid out store with plenty…

Beautifully laid out store with plenty of choices of sofas. Kimberley proved very helpful without being pushy. Once we had made a choice Kimberley was on hand to give us the advice we needed. Altogether a very pleasant experience.

26 December 2025
Sofology - Cannock logo

Reply from Sofology - Cannock

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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