Sofology - Carlisle Reviews 

156
TrustScore 5 out of 5

4.8

Charlotte Street, CA2 5BT Carlisle, England, GB


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Rated 5 out of 5 stars

Paul was a great guide throughout the store, very informative and helpful. Can highly recommend our experience with the store and hopefully we will be just as pleased with our sofas when they arrive

Company replied

Rated 4 out of 5 stars

Really well laid out showroom, easy assess, vast choice and curtius knowledgeable staff. But expensive delivery charges and refusal to remove existing sofa when delivering new and extremely long lead... See more

Company replied

Rated 5 out of 5 stars

During the purchasing experience of a sofa and chair the salesman Paul (Carlisle Branch) was polite and understood our requirements. His knowledge of the product was exceptional. His calm and dignifie... See more

Company replied

Rated 5 out of 5 stars

We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was... See more

Company replied


Company details

  1. #26 of 92 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #76 of 399 best companies in Home Furniture Shop
  4. #59 of 234 best companies in Homewares Shop
  5. #26 of 113 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Charlotte Street, CA2 5BT, Carlisle, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

156 reviews

5-star
4-star
3-star
2-star
1-star

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4.8

All reviews

(156)

18,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Would Recommend

Harrison was very helpful in store, good variety of sofas to choose from and also knowledgable on what is offered and which sofas had a firmer cushion

10 January 2026
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Reply from Sofology - Carlisle

Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great sales experience from Harrison at…

Great sales experience from Harrison at the Carlisle store. Not pressured and everything clearly explained

10 January 2026
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Reply from Sofology - Carlisle

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Harrison. Have a great day 😊

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, both Dean and Paul made us feel very welcome and were both very knowledgeable in helping us choose our perfect purchase.

9 January 2026
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Reply from Sofology - Carlisle

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Very Helpful young man called Callum

Very Helpful young man called Callum, no rush very calming experience no hardsell and a really lovely cup of coffee, i could have easily have fallen asleep on the sofa i chose, just needed a quilt. Well Done SOFOLOGY for employing such good staff.

6 January 2026
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Reply from Sofology - Carlisle

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Harrison was so so helpful

Harrison was so so helpful. Gave my mum a lot of time and attention and advise to help her make the choice she did. Not pushy and very very helpful. Will definitely be back. Customer service was top class

6 January 2026
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Reply from Sofology - Carlisle

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

Big ticket purchase

No sales pressure, Good advice given when requested. Sales person (Paul) was polite and informative. Nice to be left alone to make a decision on what is a big ticket purchase for us and hopefully be in our home for many years.

5 January 2026
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Reply from Sofology - Carlisle

Thank you for awarding us 5 stars Steven

Rated 5 out of 5 stars

We were greeted as we arrived and had a…

We were greeted as we arrived and had a bit of advice about stock then left to wander and try and many sofas as we wanted. We had a great guy when explained all about the one we choose and then it was easy sorted to purchase our nest set. Great pace to shop 👍 👍

4 January 2026
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Reply from Sofology - Carlisle

What a fantastic review, thank you so much for taking the time to write this 😊

Rated 5 out of 5 stars

Paul was very helpful and friendly

Paul was very helpful and friendly. The price is great, very happy will be back in the future

4 January 2026
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Reply from Sofology - Carlisle

Hi there, thank you for your review. Another great review for Paul, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great service

Callum Griffiths the Sofology Representative was great! So knowledgeable about the products and came up with great ideas to help make the decision of which product to purchase so much easier.

2 January 2026
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Reply from Sofology - Carlisle

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Harrison was extremely professional

Harrison was extremely professional, friendly and helpful. He was in no way pushy and made the decision to buy the sofa from him extrememly easy. A real credit to the company and a great example of how a sales person should behave

1 January 2026
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Reply from Sofology - Carlisle

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

From the moment walked into sofology…

From the moment walked into sofology nothing was to much trouble great experience and plenty of options and advise, shout out to Harrison who guided me through choosing my final choices.

30 December 2025
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Reply from Sofology - Carlisle

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Big shoutout to Callum

Big shoutout to Callum today, he made buying our new sofa an absolute breeze! Zero pressure, super friendly, and the whole process was quick and straightforward from start to finish. Really appreciated the genuine help without any sales push. Thanks again, Callum

30 December 2025
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Reply from Sofology - Carlisle

Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Gave us the information we required…

Gave us the information we required without hounding us around the shop, pleasant shopping experience

30 December 2025
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Reply from Sofology - Carlisle

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

An excellent shopping experience.

We popped in today (Monday 29th December) as we are due to replace our sofa. We haven't purchased.. YET, however Harrison was incredibly friendly, informative and very good at what he does. There was no hard sell and when we go back later this week we will absolutely buy from him. A very professional yet comfortable experience! Looking forward to ordering our new Hugo!

29 December 2025
Unprompted review
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Reply from Sofology - Carlisle

Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊

Rated 5 out of 5 stars

Very easy and pain free experience

Very easy and pain free experience, all of the staff were easy and not pushy in anyway at all. This allowed us to try and browse with freedom. The gentleman that we dealt with (Callum) was very helpful and answered any questions we had about anything and made our experience more of a joy than choir. Very good service and experience.

27 December 2025
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Reply from Sofology - Carlisle

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Excellent service

Excellent service, no pressure situation. Callum was lovely, knowledgeable and extremely helpful!

27 December 2025
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Reply from Sofology - Carlisle

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊

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