I went into the store very quickly after another sofa retailer. And the difference of approach was completely different! Welcoming but not pushy. Then straight away the gent that dealt with us (me, my... See more
Company replied
Location
Switch locationGreyhound Retail Park, 6 Sealand Road, CH1 4QQ Chester, GB
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See what reviewers are saying
Great friendly staff not at all pushy and explained everything thoroughly. After visiting all the other sofa shops in the area sofology felt the easiest and best fit for us
Company replied
Chester branch. Nic (Nicola) sold us 2 sofas today. We spent nearly 3k, more than intended, but delighted with our purchase. Nic was generous with her time, extremely knowledgeable and helpful and m... See more
Company replied
Our experience was great at sofology , talked us through and explained everything also gave us plenty of time to think and have a look around
Company replied
Company details
- #25 of 91 best companies in Sofa store
- #13 of 51 best companies in Furniture Accessories
- #78 of 398 best companies in Home Furniture Shop
- #58 of 231 best companies in Homewares Shop
- #26 of 114 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Greyhound Retail Park, 6 Sealand Road, CH1 4QQ, Chester, United Kingdom
4.9
Excellent
3K reviews
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Excellent patient staff
The lady who helped me work out the right sofa was helpful patient and listened to me as I tried to work out which sofa would fit my space back home.
4 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Great service and the staff were very…
Great service and the staff were very helpful and friendly
7 April 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
10/10 experience
The lady who helped with our purchase was brilliant and explained everything extremely well. Fantastic customer service and advice on caring for the material, and overall a pleasant experience
18 March 2026
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Staff made it enjoyable Jodie.
3 April 2026
Reply from Sofology - Chester
Thanks for this fabulous review. We appreciate you sharing it with others!
Reply from Sofology - Chester
Hi there, thank you for taking the time to leave a review, it's great to hear feedback like this! If there is anything at all we can help with, please let us know.
Excellent help from Pete
Excellent help from Pete, very informative but not pushy. A great experience and looking forward to our couches arriving in June.
2 April 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Pete, we will make sure to pass this on! Have a nice day.
Luan employee at Chester branch…
Luan employee at Chester branch extremely knowledgeable
28 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Luan, we will make sure to pass this on! Have a nice day.
Many shops visited for new suite. But finally selected from Sofology at Chester
We have been looking for a new suite for a numbers of months and visited many shops. All were good and staff nice.
However, Sofology at Chester were finally our first choice.
Great range of products. Staff were really good. We delt with Daniel, who really knew his stuff and able to answer all of our questions.
26 March 2026
Reply from Sofology - Chester
What an amazing review, thank you so much for taking the time to write this 😊
Ive never bought from Sofology before …
Ive never bought from Sofology before but after all the furniture shops we visited in Chester, Sofology had the best range in our opinion.
Staff were very helpful and we didnt feel any pressure (like some shops)
Peter and Julia were amazing.
Can't wait to get our sofas now.
We chose the OSCAR range.
Thank you again
19 March 2026
Reply from Sofology - Chester
Thank you so much for taking the time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
He was very helpful and gave use plenty…good sales man and very helpful
He was very helpful and gave use plenty of time to decide
24 March 2026
Reply from Sofology - Chester
Thank you for awarding us 5 stars :-)
Staff was very patient and took time to…
Staff was very patient and took time to explain the varieties of materials available and detailed information on how to care for the leather.
24 March 2026
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Was served by Julia when we visited the…
Was served by Julia when we visited the store and she was really friendly & very helpful. She explained the whole process of purchasing the sofa we had our eye on with no pressure at all. We went away to think about it & she’s since helped me step by step in processing the order online. Lovely lady.
24 March 2026
Reply from Sofology - Chester
Thank you for this amazing review Mrs Egerton!
We dealt with Julia who was…
We dealt with Julia who was helpful,friendly and knowledgeable and once we had made our choice everything was explained to us quickly and efficiently.
23 March 2026
Reply from Sofology - Chester
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Reply from Sofology - Chester
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nic was very helpful
Nic was very helpful, around when we had questions but also gave us space to think about what we wanted. When it came to purchasing, Nic ensured we had all the necessary information to make the right choice
22 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Nic, we will make sure to pass this on! Have a nice day.
Positive buying experience
Really happy with my experience buying a sofa from Pete, he spent time going through the various options and at no point did I feel pressured. He gave good advice and I feel happy with my decision to purchase.
21 March 2026
Reply from Sofology - Chester
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Reply from Sofology - Chester
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
I had a very good experience ‘sofa…
I had a very good experience ‘sofa shopping’ thanks to Daniel. He was very helpful and knowledgeable and spent time making sure I knew what was going on.
A very smooth transaction.
Thankyou Daniel
18 March 2026
Reply from Sofology - Chester
Hi there, thank you for your review. Another great review for Daniel, we will make sure to pass this on! Have a nice day.
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