Sofology - Hove Reviews 2,077

TrustScore 5 out of 5

4.8

Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN Hove, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We were shown a corner unit that fitted our purpose perfectly. Drew was incredibly helpful &thoughtful & had the knowledge when questions were asked.

Company replied

Rated 5 out of 5 stars

We were looking for a 2 seater and a 3 seater sofa with electric recliners. We were greeted by a lovely lady assistant called Polly, soon after we started browsing and she was SO helpful. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we... See more

Company replied

Rated 5 out of 5 stars

We visited the showroom twice and found the incredibly helpful with advice and also gave us space to wander around with no pressure to really take in our options. Special mention to Karl who was a gre... See more

Company replied


Company details

  1. #26 of 91 best companies in Sofa store
  2. #12 of 50 best companies in Furniture Accessories
  3. #77 of 397 best companies in Home Furniture Shop
  4. #58 of 231 best companies in Homewares Shop
  5. #24 of 112 best companies in Living room shop
  6. #10 of 24 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit 4b Goldstone Retail Park, Newton Road, BN3 7PN, Hove, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I went into store today having done a…

I went into store today having done a lot of research online.
I was looked after by Richard.
He has so much product knowledge and helped me choose a sofa which was slightly different to the one I thought I wanted. All done very smoothly.

8 January 2026
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Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Richard. Have a great day 😊

Rated 5 out of 5 stars

Helpful informative service.

Helpful informative service.

6 January 2026
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Reply from Sofology - Hove

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Lady who looked after us was very…

Lady who looked after us was very helpful and very friendly

3 January 2026
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Reply from Sofology - Hove

Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊

Rated 5 out of 5 stars

Great customer service in the Brighton shop

James was very helpful in the sofology shop, he made the whole experience of choosing a sofa very easy for us!

3 January 2026
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Reply from Sofology - Hove

Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Better choice than elsewhere

Sofology had numerous sofas in more fabric and colour choices than elsewhere. The showrooms were welcoming. The staff weren’t pushy at all and gave time and space for browsing. After a short while we were approached by Vanessa who was efficient and very helpful. She was patient whilst we made our choice. Exactly what we needed whilst making a big, important purchase.

3 January 2026
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Reply from Sofology - Hove

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Rated 5 out of 5 stars

The salesman Karl

3 January 2026
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Reply from Sofology - Hove

Thanks so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re really pleased to hear you had a great experience.

Rated 5 out of 5 stars

Great experience

Karl (Hove store) was brilliant; really knowledgeable about the sofa we wanted, and walked us through the process giving us confidence about our purchase.

1 January 2026
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Reply from Sofology - Hove

Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊

Rated 5 out of 5 stars

Great experience

Great experience, first time for us at sofology. Came away with the most perfect sofa that meets our needs. Drew was a great giving helpful tips. Looking forward to the new sofas arriving

29 December 2025
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Reply from Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

GREAT SHOPPING EXPERIENCE

The product offering is contemporary, show room beautifully spacious and well laid out , staff very knowledgeable. Vanessa was excellent and made our shopping experience very pleasurable.
I would not hesitate to recommend - Sofology is streaks ahead of their competitors- well done!

1 January 2026
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Reply from Sofology - Hove

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Each and every member of the team was epic

Each and every member of the team (Drew and Karl (?))Were extremely helpful, knowledgeable and charismatic. They made us feel relaxed and looked after us and total got our style and logistic needs, in addition very personalised experience.

31 December 2025
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Reply from Sofology - Hove

Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!

Rated 5 out of 5 stars

Can’t praise the experience enough

Can’t praise the experience enough , the sofas on offer were far better quality than the competitors and the salesperson Drew was very helpful, friendly and not at all “ pushy” he explained every aspect clearly and concisely in a professional manner .

29 December 2025
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Reply from Sofology - Hove

Thank you for sharing your experience :-)

Rated 5 out of 5 stars

Great experience with Richard and Sarah…

Great experience with Richard and Sarah thanks

30 November 2025
Sofology - Hove logo

Reply from Sofology - Hove

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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