Sofology - Manchester Reviews 2,161

Will at White City retail was so helpful, wasn’t pushy to get us to buy - genuinely wanted to help! He helped with the size of our room and planned it all for us, such a friendly person

Happy was Amazing, had great communication, very clear and friendly!
Made the processes very easy and comfortable.

The store was well laid out, no pushy sales team! Leanne had great product knowledge and was very approachable, this encouraged us to return to the store.

A great choice of sofa,s and especially for me the lumbar support..exceptional quality..thankyou Al for your help,a lovely young man.had a lot of patience and very helpful..

The customer service we received was outstanding. A staff member named Happy provided an excellent experience; he was incredibly thorough in explaining our coverage and care options, as well as the technical differences between models. He was instrumental in helping us determine the correct sizes and the best configuration for our living room layout.

Happy is definitely a great staff member and an asset to your business!

Great knowledge l, very patient and understanding, Happy Singh from Manchester White City was great with good service

We bought out sofa via Qassim who was extremely nice and very professional. He answered all the questions we could throw at him and made the purchase very easy and straight forward.

We visited Sofology to find a sofa for our living room and from the moment we walked in, we were impressed by the wide range of beautiful sofas on display. We were greeted by Happy, who was welcoming, professional, and a pleasure to deal with. He showed us various models, gave us ample time to consider our options and thoughtfully highlighted the importance of choosing a sofa that best suits our comfort and needs. The level of service was excellent and we left the store very satisfied. Thank you Happy for your outstanding service.

Happy the Sales Consultant at The White City Branch in Manchester was superb from start to finish. Offering us a Coffee was top level. Happy is a massive credit to your company. We will definitely recommend Sofology to friends and family.

Justine was knowledgeable, professional, and answered our extensive qs thoroughly. Explained extras and ended up buying sofa at a great price. Smooth payment process

Absolutely pathetic customer services . And hideous quality of furniture. Do not buy from this tin pot outfit

My first vist to test sofas was made all the more pleasurable by the assistance of Happy, he was very helpful and knew the products specifications. I was convinced my choice was perfect for my needs but wanted to take a last look at the deals available. On my return Happy was not in store but fortunately Ikram made the final purchase easy, smooth and simple. It was a joy to shop with you guys and didn't feel at any point I was being rushed or over-sold products. All in all I'm extremely happy with the deal I got and the relaxed sales pitch of Happy & Ikram. Looking forward to receiving my sofa and enjoying it's features. Thnx guys 🙏🏼

Great advice, no pressure to purchase just genuine good customer service.
The whole team were very helpful especially Happy who sorted my order.

Easy to deal with and everything was explained perfectly by Happy my salesman.

I ordered a sofa from the White City branch and have to say that the sales lady Lianne was excellent. Would highly recommend sofology 5 stars all the way

Staff were not in your face and gave help readily when needed.

Assistant very helpful without being overbearing. Explained everything succinctly .

My experience, I can’t remember the person name who serve me but it was an African young man. He goes the the university of Salford. I found him to be very polite and friendly. He explained everything well and go through all the steps and payment options. Yeah the customer service experience today was very good. Every one who we spoke to was very friendly. So customer service was 5 ⭐️⭐️ ⭐️ ⭐️⭐️

It was so easy and quick. Will who helped me was so polite and professional and easy to discuss what I wanted. Thank you Will you made it a pleasure to buy furniture.