Sofology - Nottingham Reviews 

3,178
TrustScore 5 out of 5

4.8

Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB


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Rated 5 out of 5 stars

I had a sofa and footstool delivered today by Sofology. Superb delivery service. Polite men. Took their shoes off at the front door. Worked quickly. Got the delivery done without any problems.

Company replied

Rated 5 out of 5 stars

I felt no pressure to buy on the previous four occasions I had visited the store just to be sure. I was offered the option of further assistance if needed. On the day of purchase I said to the sa... See more

Company replied

Rated 5 out of 5 stars

Ordered my new sofa online after visiting a show room to see the sofa first. Staff very helpful but not at all pushy Ordering process so easy and you had the choice to pay in full or instalments whi... See more

Company replied

Rated 5 out of 5 stars

No pressure from any staff to buy, they have no issues with you testing every bit of technology and are very informed and helpful. Everything is stress free and I left feeling very informed and conten... See more

Company replied


Company details

  1. #26 of 92 best companies in Sofa store
  2. #14 of 53 best companies in Furniture Accessories
  3. #76 of 399 best companies in Home Furniture Shop
  4. #59 of 234 best companies in Homewares Shop
  5. #26 of 113 best companies in Living room shop
  6. #11 of 25 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,178)

18,628 reviews in the last 12 months

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Rated 5 out of 5 stars

Patience pays

Having made several visits before putting in our order, we’ve always found the team members friendly, helpful, informative and relaxed, never being pushy.

9 December 2025
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Reply from Sofology - Nottingham

Thank you so much for taking the time to share this lovely feedback. We’re really pleased to hear that you had such a positive experience. If there’s anything more we can help with, just let us know, we’re always here to support you.

Rated 5 out of 5 stars

Very helpful

Very helpful. We dealt with a gentleman called Chris who told us everything we needed to know. Very polite and knowledgeable.

8 December 2025
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Reply from Sofology - Nottingham

Good afternoon Mandy, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

I decided to change the colour of my…

I decided to change the colour of my sofa and chair phoned up and assistant was very helpful and did it straight away

4 December 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

All good… helpful and friendly staff.

All good… helpful and friendly staff.. sound advice.. hopefully the product (an occasional chair) proves to be what we’re hoping for.

3 December 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

The product was great the staff are…

The product was great the staff are good and the price is reasonable

6 December 2025
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Reply from Sofology - Nottingham

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology😊

Rated 5 out of 5 stars

Amazing service by Danni.

Me and my partner attended the Sofology store in Giltbrook Nottingham and was attended by a lovely lady called Danni and she was absolutely amazing!! We was shown a sofa and we fell in love. The process was so easy and straightforward. Everything was explained very clearly by Danni and we really appreciate her time and effort she delivered to us.

5 December 2025
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Reply from Sofology - Nottingham

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology😊

Rated 5 out of 5 stars

Great Service

4 December 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

The sales assistant was very helpful…

The sales assistant was very helpful and knowledgeable without being pushy , nice to be acknowledged as soon as we entered the store and helped with our purchase

4 December 2025
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Reply from Sofology - Nottingham

Thank you so much for your review! We're delighted to hear that you're happy with our service and would recommend us. Wishing you a wonderful day 😊

Rated 5 out of 5 stars

Help and informative

Very helpful and informative.Listened to my requirements and directed me to make the most suitable choice and purchase

3 December 2025
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Reply from Sofology - Nottingham

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Rated 4 out of 5 stars

Friendly helpful staff who gave you…

Friendly helpful staff who gave you time to look around the store and were not following you around to get a sale.

27 November 2025
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Reply from Sofology - Nottingham

Thank you for sharing your experience! We're delighted to hear that you found our team friendly and helpful, and that you felt free to browse the store at your own pace. We always aim to give our customers space to explore without any pressure, so it’s great to know that came across during your visit.

We really appreciate your feedback and hope to welcome you back again soon! 🌟

Rated 5 out of 5 stars

Very happy

We felt comfortable and at ease , and answered our questions.

29 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Rated 5 out of 5 stars

Our sales man Matthew was so helpful…

Our sales man Matthew was so helpful even when we had the whole team trying to work out combinations!!
He remembered me when I came back and helped me put through my order thank you

28 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Matthew. Have a great day 😊

Rated 5 out of 5 stars

Excellent customer service all…

Excellent customer service all explained by Danni who was professional and helpful though out our visit. Thanks Danni for your help.

24 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you for your review. Another great review for Danni, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Great service very happy

Great service very happy

22 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Rated 5 out of 5 stars

Going shopping for a new 3 piece suit

Going shopping for a new 3 piece suit. Not normally top one the to do list.
Jay just made the experience so effortlessly easy.
Talk about know your product!
Very impressive.

Thanks Jay, you deserved the sale.

23 November 2025
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Reply from Sofology - Nottingham

Thank you for sharing your experience! We're delighted that Jay made your shopping trip for a new 3-piece suite effortless and enjoyable. His product knowledge clearly made a positive impression.

We appreciate your kind words and 5-star rating. It means a lot that you chose Sofology Nottingham for your furniture needs. If you need further assistance, please reach out.

Rated 5 out of 5 stars

Phil & Evie were phenomenal members of…

Phil & Evie were phenomenal members of staff. Absolutely top blokes the pair of them. 10/10.

Phil had a classic touch like smooth jazz, Evie had an up beat pitter patter like rain bouncing off one of them water drums.

The sofas are made to order, so I’m not going to be able to plant my peach down on it until nearly Christmas time.

I guess that’s the price you pay for top quality.

God bless you dear reader.

3 November 2025
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Reply from Sofology - Nottingham

Thank you for sharing your wonderful feedback! We're thrilled that Phil and Evie made a positive impression during your visit. They are exceptional team members, and your kind words will brighten their day.

We appreciate your understanding about the wait time for your made-to-order sofa. We strive for the highest quality and hope it will be worth the wait.

If you have any questions or need assistance, please reach out. We look forward to welcoming you back to Sofology Nottingham soon.

Rated 5 out of 5 stars

Amazing service

Amazing service, Evie was great. Talked us through everything really clearly and helped us choose which sofa was best for us. Would definitely recommend

23 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Amazing experience

Me and my wife spoke to Evie who was absolutely amazing she’s provided a lot of answers and reassurance with our sofa purchase my wife would not buy with anyone else would 100% recommend

23 November 2025
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Reply from Sofology - Nottingham

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from Lilli

23 November 2025
Sofology - Nottingham logo

Reply from Sofology - Nottingham

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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