I had a sofa and footstool delivered today by Sofology. Superb delivery service. Polite men. Took their shoes off at the front door. Worked quickly. Got the delivery done without any problems.
Company replied
Giltbrook Retail Park, Ikea Way, NG16 2RP Nottingham, GB
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I had a sofa and footstool delivered today by Sofology. Superb delivery service. Polite men. Took their shoes off at the front door. Worked quickly. Got the delivery done without any problems.
Company replied
I felt no pressure to buy on the previous four occasions I had visited the store just to be sure. I was offered the option of further assistance if needed. On the day of purchase I said to the sa... See more
Company replied
Ordered my new sofa online after visiting a show room to see the sofa first. Staff very helpful but not at all pushy Ordering process so easy and you had the choice to pay in full or instalments whi... See more
Company replied
No pressure from any staff to buy, they have no issues with you testing every bit of technology and are very informed and helpful. Everything is stress free and I left feeling very informed and conten... See more
Company replied
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Giltbrook Retail Park, Ikea Way, NG16 2RP, Nottingham, United Kingdom
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Having made several visits before putting in our order, we’ve always found the team members friendly, helpful, informative and relaxed, never being pushy.

Reply from Sofology - Nottingham
Very helpful. We dealt with a gentleman called Chris who told us everything we needed to know. Very polite and knowledgeable.

Reply from Sofology - Nottingham
I decided to change the colour of my sofa and chair phoned up and assistant was very helpful and did it straight away

Reply from Sofology - Nottingham
All good… helpful and friendly staff.. sound advice.. hopefully the product (an occasional chair) proves to be what we’re hoping for.

Reply from Sofology - Nottingham
The product was great the staff are good and the price is reasonable

Reply from Sofology - Nottingham
Me and my partner attended the Sofology store in Giltbrook Nottingham and was attended by a lovely lady called Danni and she was absolutely amazing!! We was shown a sofa and we fell in love. The process was so easy and straightforward. Everything was explained very clearly by Danni and we really appreciate her time and effort she delivered to us.

Reply from Sofology - Nottingham
The sales assistant was very helpful and knowledgeable without being pushy , nice to be acknowledged as soon as we entered the store and helped with our purchase

Reply from Sofology - Nottingham
Very helpful and informative.Listened to my requirements and directed me to make the most suitable choice and purchase

Reply from Sofology - Nottingham
Friendly helpful staff who gave you time to look around the store and were not following you around to get a sale.

Reply from Sofology - Nottingham
Danni the lady at Nottingham branch was amazing

Reply from Sofology - Nottingham

Reply from Sofology - Nottingham
Our sales man Matthew was so helpful even when we had the whole team trying to work out combinations!!
He remembered me when I came back and helped me put through my order thank you

Reply from Sofology - Nottingham
Excellent customer service all explained by Danni who was professional and helpful though out our visit. Thanks Danni for your help.

Reply from Sofology - Nottingham
Going shopping for a new 3 piece suit. Not normally top one the to do list.
Jay just made the experience so effortlessly easy.
Talk about know your product!
Very impressive.
Thanks Jay, you deserved the sale.

Reply from Sofology - Nottingham
Phil & Evie were phenomenal members of staff. Absolutely top blokes the pair of them. 10/10.
Phil had a classic touch like smooth jazz, Evie had an up beat pitter patter like rain bouncing off one of them water drums.
The sofas are made to order, so I’m not going to be able to plant my peach down on it until nearly Christmas time.
I guess that’s the price you pay for top quality.
God bless you dear reader.

Reply from Sofology - Nottingham
Amazing service, Evie was great. Talked us through everything really clearly and helped us choose which sofa was best for us. Would definitely recommend

Reply from Sofology - Nottingham
Me and my wife spoke to Evie who was absolutely amazing she’s provided a lot of answers and reassurance with our sofa purchase my wife would not buy with anyone else would 100% recommend

Reply from Sofology - Nottingham
Excellent and professional service from Lilli

Reply from Sofology - Nottingham
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