Just wanted to call out Kate at the Peterborough store where we have just been and ordered our new sofas. She was brilliant, so welcoming not pushy and just all round friendly and helpful. Made us all... See more
Company replied
Location
Switch locationUnit C, Boulevard Retail Park, Ste 104, PE1 2HS Peterborough, GB
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Jamie from the Peterborough branch approached us when we entered the store just to let us know his here if we need help. No pushy sales pitch just a genuine hello! That made me feel at ease that i cou... See more
Company replied
We came into the store in Peterborough and fell in love with the Beaumont sofa. The colour was perfect and the one in the store was just what we were looking for. We left to have a think about it and... See more
Company replied
The whole process was over the phone and lady was so nice and so helpful,couldn't have asked for a better customer service
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit C, Boulevard Retail Park, Ste 104, PE1 2HS, Peterborough, United Kingdom
4.8
Excellent
2k reviews
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Great support
Friendly, informative and helpful
Supported through the process but not hard sell
Danielle and Ryan stood out but all staff great
2 February 2026
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Peterborough
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience with Sofology
Great experience with Sofology
Famida went above and beyond
So helpful and very patient with me while taking my time in choosing my sofa
Would have no hesitation in recommending Sofology
2 February 2026
Reply from Sofology - Peterborough
Thank you so much for your recommendation Miss Zoric
Sai is just the best as all the answers
We wanted a new sofa but was stuck with getting access into our lounge . Along came sai the most helpful and polite person full of ideas to help us find the sofa the sofa which fitted , she never did the hard sell and worked with us .She makes a good coffee too .
1 February 2026
Reply from Sofology - Peterborough
Thank you for awarding us 5 stars!
Hadi was very knowledgeable and his…
Hadi was very knowledgeable and his attention and service to us as customers was excellent.
1 February 2026
Reply from Sofology - Peterborough
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Sai was fantastic excellent customer…
Sai was fantastic excellent customer service she was not pushy at all and has great product knowledge
2 February 2026
Reply from Sofology - Peterborough
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind and patient rep
We were welcomed. Hadi our customer representative was very patient and honest. He took his time to go through everything with us and looked at all options. Supported us to look at all colour choices carefully. Encouraged us to look in the natural light which was the best thing to do to help make our final decision. Then supported us with finalising our choices. We have two children and he was great with how he engaged with them. Made sure he went through our final decisions with us carefully to see we were happy. We have left feeling we have made the best decision. Grateful he was the person that served us
1 February 2026
Reply from Sofology - Peterborough
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
The service was excellent
The service was excellent, the sales lady helped picture in our lives. Not pushy. Gave alternatives. Would recommend.
1 February 2026
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Sales experience
The sales team were not pressurizing at all. They explained the basics and then allowed you to get on with viewing.
Once decided the whole process was explained and choosing fabrics in the light or dark was a great idea.
We even went away to have a coffee to decide on final design, came back and the same sale chap was busy, but the team made us a coffee while we waited to place final order.
All in all a great experience and cannot wait to get the sofa.
31 January 2026
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Peterborough
Thank you for choosing Sofology!
Reply from Sofology - Peterborough
Thank you Mr Roberts :-)
Ben was fantastic when helping us buy…
Ben was fantastic when helping us buy the Hudson sofa at Sofology. He was friendly, knowledgeable, and gave us plenty of time and honest advice without any pressure. The whole experience was smooth and enjoyable thanks to him. Would definitely recommend Ben if you’re shopping at Sofology!
28 January 2026
Reply from Sofology - Peterborough
Thank you for taking the time to share your experience Zehra!
Reply from Sofology - Peterborough
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great customer service
Sai the lady who helped myself and my husband was very informative, she answered all our questions, she also went through every before we brought it.
She would get an 11/10 if that was possible.
26 January 2026
Reply from Sofology - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sai. Have a great day 😊
Reply from Sofology - Peterborough
Thank you for awarding us 5 stars Linda
Reply from Sofology - Peterborough
Thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Peterborough
Thank you for taking the time to leave a 5-star review!😊
Great customer service
24 January 2026
Reply from Sofology - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Hadi was super helpful and attentive…
Hadi was super helpful and attentive without crowding us during our visit. The purchase process was hassle free. I’d highly recommend a visit to Sofology, Peterborough.
24 January 2026
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Ben was extremely helpful
Ben was extremely helpful and knowledgeable whilst not being pushy to make a sale.
His advise was great and helped us make a decision on the type of sofa we wanted to purchase.
I would recommend Sofology to both friends and family based on the assistance given by Ben.
23 January 2026
Reply from Sofology - Peterborough
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
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