Sofology - Stoke-on-Trent Reviews 

Very friendly and knowledgeable service from Josh, Ash and Sam. We didn't feel pressured at any time. We tried out a lot of sofas, many times to find the right one. Didn't make a decision straight away and went back a second time to still great service.

Greeted as we went in. Given time to wander and choose. Then spoke to Ash who was very polite and helpful. Ordered and now just waiting for delivery..

both Ash and Jen(training) were very helpful, professional and friendly. I was approached by Jen on my first visit to Sofology on the Monday, she told me she was new and training but she was very helpful and got any information I required on the furniture, I was interested in purchasing. She also provided me with a costing for them.
My hubby and I then went back 4 days later and put the order in, with both Jen and Ash. We were made to feel welcome and everything was explained.

The sales women was extremely helpful. She did not rush or pressure us into buying the sofa's and the only reason for the 4 stars and not 5 was that our old address was in their system and she could not change the delivery address to our new one so we had to use my e-mail instead of the wife's(BOSS) which took us an extra 30 mins to sort out. This is a slant on the IT system and not the sales lady

Ashley at the Stoke-on-Trent store was incredibly helpful. He was knowledgeable, professional, and patient throughout the whole process. His support made the experience much more enjoyable. Excellent customer service!

Thank you Sam for you help on choosing my sofa today , great customer service

Easy and clear experience. Sandra was fantastic and very attentive. 100% recommend

The saleslady was excellent very professional and explained everything.

Staff friendly and knowledgeable (even though it was his first day). He expanded options and lead times and pricess for collecting our old sofa.

Vicky made our experience from her warmth and welcoming smile to her product knowledge. An absolute asset to your team.

Thank you vicky!

Store is clean and well presented . All staff spoke pleasantly as we passed them but importantly for us they weren’t overbearing or pushy. We initially spoke to Vicky who was friendly and knowledgeable; we advised her we were looking at one in the store and comparing it with one in another store and she told us to absolutely do that - she emphasised how important it was to get it right and to go upstairs, sit on it (and lie on it); she even told us to get cushions off another sofa to try if we wanted. She didn’t follow us and push for a sale though but merely asked us after how it was and told us to go and then come back which we obviously did. Clearly it has to be the right sofa but the staff being so helpful without being in your face was great. Vicky is a great ambassador for your store!

The assistant that we saw was very helpful and explained what was available and went through the agreement and warranty

Very relaxed, friendly and informative. Wasn’t fall to and happy to answer any questions.

Vicky gave us a great experience in choosing our sofas today very pleasant and explanatory

Great experience. Staff ( Sandra) couldn’t do enough to make us feel settled to make the perfect choice of settee. She’s been very informative and knowledgeable. A credit to the Stoke store.

I had a brilliant experience with the customer service at Sofology. The team were genuinely friendly, welcoming, and happy to help from start to finish. Nothing felt rushed, and they took the time to answer all my questions properly. It made the whole process smooth and stress-free. Excellent service – I’d happily recommend them to anyone.

Absolute amazing customer service!
Leon took the time to answer all of our questions with a cup of coffee in hand.
Very happy with our outcome.
Many thanks

Great service and very knowledgable team. I have purchased 3 sofas from the store over 12 years, and they are all amazing quality. Highly recommended

The staff were very helpful and friendly.we were left to look around and not followed.after a complimentary coffee and time to discuss our decision we approached a staff member who took us through the process of buying.she very informative and explained everything thoroughly.