I have not received the sofas yet, but for overall experience of choosing the sofas I can’t fault the service I had. Making choices like this can be overwhelming for me, but James Okey at the Hanley s... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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See what reviewers are saying
I have never seen soo many Large Sofas in one area. Yes we had taken our measurements so realised the two two seater Sofas would be a correct fit for our space. Ash our Assistant didn’t pressurise us... See more
Company replied
Wasn't hijacked by sales staff the moment I walked through the door. Was left alone to browse and approached sales staff when I was ready and wanted help. Good range of sofas, different styles, materi... See more
Company replied
Very rarely do I leave a buying experience with a sense of having had a genuine human interaction. This was a pleasant exception to that rule. No pushy sales technique or oversell just a person who... See more
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Company details
- #22 of 93 best companies in Sofa store
- #14 of 55 best companies in Furniture Accessories
- #71 of 400 best companies in Home Furniture Shop
- #54 of 239 best companies in Homewares Shop
- #21 of 113 best companies in Living room shop
- #10 of 25 best companies in Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2k reviews
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Sam was excellent at Sofology
Sam was excellent at Sofology. We visited twice to make sure the sofas met our needs and the customer service was excellent from all the staff at the Hanley, Stoke store. We were not pestered or rushed. Just a friendly hello when we got there and then we were left to browse but staff were there is we needed to ask any questions. Far better experience than other stores in the area!
4 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Personal sales touch always a hit
Experience really great, products not oversold and everything explained really clearly. Leon you were fab, thank you!
4 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you for choosing sofology!
Amazing knowledge of the products
On asking one question we were blown away by the knowledge that James shared with us about the differences between two sofas we’d chosen. Every question was answered with confidence. He continued to explain Sofology’s principles and endeavoured to support us in our decision making.
3 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Thank you for your lovely review! We’re so pleased to hear you had a great experience with us.
Perfect
Perfect, placed order with Sandra and Josh both very helpful friendly staff not pushy at all. Highly recommend.
3 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
We had a wonderful sales person called…
We had a wonderful sales person called James . All the staff in the Hanley store didn’t bother us but were there to help us if we needed any help . Thanks to James we were able to see the fabrics we chose online and eventually ordered our favourite settee . James was very knowledgeable and enjoyed working at this store (which makes a difference) . Thank you James and the staff in the Hanley branch
30 December 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Shop at Sofology great staff beautiful three pieces at bargain prices
Couldn't do enough me extremely helpful very friendly and helpful. I'm a ver satisfied customer 😁
2 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Very helpful staff and a good choice of…
Very helpful staff and a good choice of sofas
29 December 2025
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
Sam was so helpful and knowledgeable …
Sam was so helpful and knowledgeable in Sofology store at Stoke. She was very patient when I couldnt choose which colour to go for and was able to guide me in the right direction and always polite and friendly First class service throughout.
1 January 2026
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Thanks for your help John in choosing…
Thanks for your help John in choosing the right sofa for our needs. Great value and interest free.
1 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Very helpful and knowledgeable good…
Very helpful and knowledgeable good experience all round
31 December 2025
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
The Knowledge of the staff was…
The Knowledge of the staff was impeccable
No stone unturned in relation to information provided to help me choose the rite sofa for me
28 December 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
We had a lovely Guy call Leon
We had a lovely Guy call Leon, seams happy in his job, made me feel relaxed, offered me a drink, explained everything I needed to know, plus answered all the questions I had wanted to know
30 December 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We really appreciate you taking the time to share your experience. It means a lot to us and we’re so pleased to hear you’re happy. If you ever need anything in the future, our team is always here to help! 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Extremely friendly assistant that I had a…
Extremely friendly assist that I had a great laugh with. Surprised to know that she had been with the store for 12 years. Also noticed enough mature, smiling, and smart staff also on the floor. The store looked clean too.
27 December 2025
Reply from Sofology - Stoke-on-Trent
Hello, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Hi there, thanks for your 5-star review, we really appreciate the feedbac
Friendly and knowledgeable staff
Suzanne was really helpful, knowledgeable and patient, helping us to make the right choices for our new corner sofa and armchairs. She took us through everything step by step, making the purchase simple and straightforward. Great at upselling too! So excited for delivery!
29 December 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
Reply from Sofology - Stoke-on-Trent
Thank you for sharing your experience :-)
Great customer service from Sam…
Great customer service from Sam,very patient and attentive even with two incredibly fussy customers
29 December 2025
Reply from Sofology - Stoke-on-Trent
Thank you so much for taking the time to share your feedback with us.
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