My husband and I visited the stoke on trent store two consecutive days on Saturday speaking with Carolyn and Sunday speaking with Frayah and Ash who were all brilliant. Nothing was too much tro... See more
Company replied
Location
Switch locationOctagon Retail Park, ST1 5RR Stoke-on-Trent, GB
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Very helpful in the shop but don’t expect to get your sofa delivered on your given delivery date.Very inconvenient when you arrange for your old sofa to be collected the day before and then they say i... See more
Company replied
Visited sofology festival park was greeted by a lady named Sam. After looking around we went to every sofa shop thats on the retail park. And I honestly can say nothing compared to sofology. We came h... See more
Company replied
We found Ashley to be very knowledgeable, courteous and friendly in a respectful manner. He guided us through the whole process of the many choices and ultimately on to our final preferences and order... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Octagon Retail Park, ST1 5RR, Stoke-on-Trent, United Kingdom
4.9
Excellent
2k reviews
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Shout out to Paulina!
This store has some proper legends working there.
Shoutout to Paulina (who left shortly after my visit, good on ya pursuing what you want) she was so nice, sat and had a right laugh with me as we talked through all my options and prices.
She helped me pick the sofa i wanted and only reason i didnt buy when she was there was i needed to double and tripple check measurements.
Second shoutout James(please tell me thats right) another legend, walked through everything, made a really good brew and got things all ordered and sorted for me.
Highly recommend this store, staff are just so chill and not pushy. Hapoy to help when needed. Shame its not a shoo you visit everyday. 😂
14 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very comfortable experience at…
Very comfortable experience at sofology, great quality range of sofas in stock and their team were helpful from the start (shout out to Sam for her attention and professionalism)
17 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you very much for your review. We are pleased to hear about your positive experience and that you are happy with the service at Sofology.
James was great
James was great, helping us with our questions and very patient. I would definitely recommend Sofology
17 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Reply from Sofology - Stoke-on-Trent
thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Great experience
Really great experience at Sofology Stoke thanks to Leon.He was very personable and made buying our new sofa really easy; he provided clear, non pressurised information, leaving the decision making entirely to us.
Excited to receive it and spread out in front of the TV with the dog 🤟🏼 thanks so much
11 January 2026
Reply from Sofology - Stoke-on-Trent
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review ⭐⭐⭐⭐⭐
Help to choice
Samantha was very polite and knowledgeable. She made us feel at ease did not pressure us. Our final choice with her help met all our requirements.
13 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you for this great review Alf :-)
I had a few questions which were all…
I had a few questions which were all answered. Information on other items and delivery all explained. Made a purchase two chairs.
9 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Would like to thank Sandra for making…
Would like to thank Sandra for making us feel welcome when we came into the store today at Sofology in Stoke, she made us feel at ease and answered any questions professionally - very pleased
12 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Very well mannered and professional we…
Very well mannered and professional we are so pleased that we went to the showroom today
11 January 2026
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Reply from Sofology - Stoke-on-Trent
Thank you so much for your 5-star review!
Brilliant friendly
Brilliant friendly, insightful and knowledgeable service from James at the store on the octagon retail park
11 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for James, we will make sure to pass this on! Have a nice day.
Reply from Sofology - Stoke-on-Trent
Thank you for awarding us 5 stars :-)
Great service
Great service, no pushy sales people. Explained everything and even made me a coffee.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Great experience
Easy to shop. Well made sprung base modern shape easy to choose fabric lots of choice of colours.
Payment steps easy to apply.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Very helpful staff
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience again
Great experience again! Very easy to find salesperson and very helpful. Bought within minutes! Very stress free thank you sofology again!!
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Vicky the sales assistant was…
Vicky the sales assistant was exceptional very friendly and knowledgable with regards to the product , after care and after sales service , we were made to feel very welcome all in all a 5 star service was provided , very satisfied with the end result .
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you for your review. Another great review for Vicky, we will make sure to pass this on! Have a nice day.
Sam was really helpful going through…
Sam was really helpful going through all of the options and making the order process straightforward from beginning to end.
10 January 2026
Reply from Sofology - Stoke-on-Trent
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Sam. Have a great day 😊
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