Sofology - Straiton Edinburgh Reviews 

Great service and patience shown by Elaine who asked the right questions when I went in to buy a new pair of sofas. Only had a rough idea of what I was looking for but she took her time and found the ideal sofas for me.

Great service and very helpful sales person Aida was a star.

Lovely sofas and good quality.

Had looked online and wanted to see what I had shortlisted in the store. Johnathon introduced himself, then left us to look around at our pace without any pressure or following you around like in other stores. Once I was ready to make decision or needed more info he was helpful and clear. Nice friendly and trustworthy vibe from him.

Harrison was very helpfull

Eathin the guy was excellent he was very helpful and pleasant no hassle and a great customer service I will recommend him to anyone that is going to your showroom

Jonathan the sales guy was excellent and showed us everything that the product could do and what options we had. Very professional indeed

Staff very polite and answered all our questions

Very helpful staff and really good service.

A very pleasant and knowledgeable
salesman also offered refreshments
and guided us through the store.

Across two visits staff were friendly and helpful (mainly Colin). He was considerate of the space we have available at home to accommodate our new sofa and help us find the desired product we wanted.

Really helpful staff at the store and great quality product!

Johnathan was the most helpful person nothing was too much trouble and he kept trying to find matching chair for me until he was very successful
Company should be so proud to have him
No

Very helpful and pleasant staff ....Tonya and Colin served me ......I made two separate visits......they knew about the products and purchase process

Warm welcome wasnt pressured or pestered left to look around and see what we were looking for.then staff very helpfull.

Knowable and Friendly staff
also helpful when we needed to amend the order
Thanks Harrison and Stephen

We did look at other companies sofas and when we went to Sofology their sofas stood out a quality items. When we went into the showroom we were welcomed in a friendly manner, and allowed to look at items, we then approached Harrison to help with our question.

He explained a few different items and we took on board his responses and we were happy to purchase a sofa bed based on Harrison’s information which matched what we wanted.

Harrison was very knowledgeable about stock and helped us find what suited our requirement.

The lovely lady couldn’t have done more to help, she went above and beyond for me. Explained everything thoroughly, lovely and friendly.

Do not purchase from Sofology.
We purchased a sofa in September with a confirmed delivery date of 3rd December. After two weeks of chasing and dealing with extremely poor customer service, we were eventually told that the manufacturer had run out of material. Why this wasn’t disclosed back in September is beyond me.
Since then, the delivery date has been pushed back repeatedly — first to the beginning of January, then the end of January, and now we’ve been told they don’t even know where the sofa is. To make matters worse, we’ve also been told no refund will be given.
This has been the worst customer experience I’ve ever had. A complete lack of transparency, broken promises, and zero accountability. I am now reporting Sofology to the ombudsman, as this company clearly needs to be investigated.
Save yourself the stress and disappointment — do not buy from Sofology