Amz made us feel at ease. There was no pressure to buy or aggressive sales tactics, which most people hate. He just provided information, was very helpful and made us feel comfortable. We only popped... See more
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Location
Switch locationUnit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB
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See what reviewers are saying
Stephen was very good at his job as a salesman for sofology, polite, helpful, answered any question we asked, made a lovely cup of tea. We are now waiting for our furniture to arrive.
Company replied
Rob, our Customer Service Assistant was great, helpful and very informative. Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing... See more
Company replied
What made our experience great was the professionalism of the salesman Steve. He took his time to talk us through and showed us the various options and choices we have. It gave us the chance to make... See more
Company replied
Company details
- Sofa store
- also in
- Furniture Accessories
- Home Furniture Shop
- Homewares Shop
- Living room shop
- Upholstery shop
Written by the company
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Contact info
Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom
4.9
Excellent
6k reviews
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Love it!
Rob, our Customer Service Assistant was great, helpful and very informative.
Sofology is a great store, clean, tidy and very well presented. All the sofa's are lovely, colours choices are amazing making the decision hard!
We can't wait for our sofa to arrive!
29 August 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Great service
Great service, great store and so much help from Saad. Looking forward to our new sofa arriving. Best quality and longest lasting sofas are always from sofology!
30 August 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Saad, we will make sure to pass this on! Have a nice day.
Always a first class experience
28 August 2026
Reply from Sofology - Thurrock
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Staff was approached very kind
Staff was approached very kind, and explained everything.
26 August 2026
Reply from Sofology - Thurrock
Thanks for this fabulous review. We appreciate you sharing it with others!
Excellent service and quality
Service at the Lakeside shop was superb! The quality of their sofas are amazing, this is the 3rd sofa we buy with Sofology and wouldn’t look at any other retailer.
24 August 2026
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review!😊
Great welcome not rushed and expert help
23 August 2026
Reply from Sofology - Thurrock
Hello, thank you so much for your review. We are so happy to hear this!
Lakeside staff amazing
The staff in the lakeside branch are amazing, so helpful and knowledgeable. We have been in many times looking for the right sofa and Saad has always been so helpful, remembers what we are looking for and I cannot fault his service
23 August 2026
Reply from Sofology - Thurrock
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Everything was made very easy on our…
Everything was made very easy on our visit to buy two new sofas. Might give 5 stars once they are delivered.
22 August 2026
Reply from Sofology - Thurrock
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The staff were very friendly and…
The staff were very friendly and helpful they explained the way to use and look after it.tea was offered.
21 August 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Staff were friendly and helpful but not…
Staff were friendly and helpful but not overbearing.
Crystal who dealt with me had great knowledge which helped me decide what furniture would be best for me.
21 August 2026
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Rob was a really helpful & …
Rob was a really helpful & knowledgeable member of staff who explained everything well
23 August 2026
Reply from Sofology - Thurrock
Hi there, thank you for your review. Another great review for Rob, we will make sure to pass this on! Have a nice day.
A Great Experience
We made several visits before we finally decided on our new sofas. The staff were very friendly and welcoming. Every time we ended up with Saad who was excellent. He was friendly, knowledgeable and never pushy with sales pitch. He patiently went though all of the options and we are happy with the sofas we wanted. The sofas all seem to be good quality and the range is vast. A great experience overall.
22 August 2026
Reply from Sofology - Thurrock
Thank you for this amazing review Alan!
Customer service was very good
20 August 2026
Reply from Sofology - Thurrock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Very helpful and patient salesman
Very helpful and patient salesman. Steve showed me various reclining chairs and offered a wealth of knowledge about each one to help me decide which ones to buy.
15 August 2026
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Reply from Sofology - Thurrock
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Good lineup of choice and the staff…
Good lineup of choice and the staff allowed us to walk around freely and help when we needed it
11 August 2026
Reply from Sofology - Thurrock
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Professional salesman
What made our experience great was the professionalism of the salesman Steve. He took his time to talk us through and showed us the various options and choices we have. It gave us the chance to make an informed choice.
The showroom was airy, clean and the furnitures well arranged.
I have visited many furniture showrooms but I was really impressed and happy I chose to purchase my new furniture from Sofology.
13 August 2026
Reply from Sofology - Thurrock
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Reply from Sofology - Thurrock
Hi there, thank you for taking the time to leave a 5-star review!😊
Reply from Sofology - Thurrock
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Helpful and knowledgeable staff
Helpful and knowledgeable staff, not pushy like other sofa shops. A nice shopping experience with great quality products and varied credit options.
7 August 2026
Reply from Sofology - Thurrock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
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