Sofology - Thurrock Reviews 6,006

TrustScore 5 out of 5

4.9

Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN Thurrock, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We finally got our dream sofa from Sofology, all thanks to Mr. Saad! Even though we'd had trouble with their installment system before, he encouraged us to try again. His professional and friendly app... See more

Company replied

Rated 5 out of 5 stars

Great experience. It was daunting when we visit store lot of choice I have to say staff was very helpful (crystal) help us choosing the sofa which was right for us. Next day we decided to change it fr... See more

Company replied

Rated 5 out of 5 stars

Very polite service lots of good information and very helpful. Rob who was looking after us we found very good 10/10.

Company replied

Rated 5 out of 5 stars

Lovely light, bright showroom with lots of choice for sofa, chairs & other furniture. All clean & tidy. Staff very helpful & in my experience not pushy in the slightest. Sofa brought with 4 hrs... See more

Company replied


Company details

  1. #25 of 90 best companies in Sofa store
  2. #13 of 52 best companies in Furniture Accessories
  3. #77 of 396 best companies in Home Furniture Shop
  4. #58 of 230 best companies in Homewares Shop
  5. #26 of 114 best companies in Living room shop
  6. #9 of 24 best companies in Upholstery shop

Written by the company

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Contact info

  • Unit E4, Lakeside Retail Park, West Thurrock Way, RM20 1WN, Thurrock, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

I was served by Steve

I was served by Steve, he was so helpful and excellent in his explanation of everything, couldn’t have been better, a very good manner, he deserves every bit of praise

29 January 2026
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Reply from Sofology - Thurrock

Thank you for taking the time to share your experience :-)

Rated 4 out of 5 stars

Sofa purchase

Saad was very helpful and informative. I’m happy with my purchase

29 January 2026
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Reply from Sofology - Thurrock

We are happy that you chose Sofology Elizabeth

Rated 5 out of 5 stars

New Sofa

We knew exactly what we wanted to order and Theresa, the sales assistant made it very easy for us to do so. She talked through the delivery options so we felt confident of a smooth delivery and set up of the sofa. All in all a pleasurable experience!

26 January 2026
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Reply from Sofology - Thurrock

Thank you for awarding us 5 stars Emma :-)

Rated 5 out of 5 stars

Great service and very helpful staff

Great service and very helpful staff. Steve was very informative, great service.

29 January 2026
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Reply from Sofology - Thurrock

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Rated 5 out of 5 stars

Great experience and easy transaction.

Absolutely amazing, the sales agent Faye at Thurrock store was great, she provided all the information about the sofa and had good knowledge of the product. Answering all our questions to make it easy for us to decide on the sofa. Overall great experience and found it easy to make the purchase.

27 January 2026
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Reply from Sofology - Thurrock

Thank you for this great review Maz

Rated 5 out of 5 stars

Sofa Purchase

Had a great experience with Rob at the Thurrock branch. He showed us all the lumbar support sofas on display and gave honest feedback on all of them to help us make a decision. There was no pressure and we were able to look around with no one following us everywhere like we experienced in many other sofa shops.

24 January 2026
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Reply from Sofology - Thurrock

Thank you for this amazing review Mrs O!

Rated 5 out of 5 stars

A great experience

Jon at the Thurrock Lakeside Store was very friendly , knowledgeable and helpful when we were looking for our new sofas. There is an extensive range of options , We never felt hassled or pressured in any way on any of our visits ( there were a couple)which made for a nice experience . I would happily recommend to friends and family.

26 January 2026
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Reply from Sofology - Thurrock

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 4 out of 5 stars

Relaxed and was allowed to wonder…

Relaxed and was allowed to wonder around untill we were happy and then inform the staff when we were ready all staff were very helpful

1 January 2026
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Reply from Sofology - Thurrock

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Rated 5 out of 5 stars

Our salesman Del was courteous and…

Our salesman Del was courteous and extremely helpful without being pushy, left us to browse but was on hand when we were ready to order. Thank you for a pleasant experience would recommend

26 January 2026
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Reply from Sofology - Thurrock

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Rated 5 out of 5 stars

Amazing service by Ameet

Amazing service by Ameet. Very helpful and knowledgeable

26 January 2026
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Reply from Sofology - Thurrock

Hi there, thank you for your review. Another great review for Ameet, we will make sure to pass this on! Have a nice day.

Rated 5 out of 5 stars

Saad was really helpful

Saad was really helpful in helping me get the Sofa I wanted.
Thanks a million :-)

25 January 2026
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Reply from Sofology - Thurrock

Thank you for taking the time to leave a 5-star review!😊

Rated 5 out of 5 stars

Steve was very friendly and helpful

Steve was very friendly and helpful. He answered every question I asked. I Would definitely recommend Sofology for the service I received.

25 January 2026
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Reply from Sofology - Thurrock

Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!

Rated 5 out of 5 stars

Sofology had just what we were looking for.....

A good range of sofas at Thurrock. Looked at other stores but only found what we were looking for at Sofology. The price was competitive and the quality looks and feels great too. Steve was very helpful and knowledgeable when arranging our order.

25 January 2026
Sofology - Thurrock logo

Reply from Sofology - Thurrock

Thank you for taking the time to leave a 5-star review!😊

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