Solartherm UK Reviews 116

We wanted battery storage added to an existing solar panel system. On recommendation from a friend we approached Solartherm. Their staff were very friendly and knowledgeable.
The battery was installed and proved so successful that we added another one to maximise our storage.
At the same time our two grown up children were considering solar systems and Solartherm were very efficient in installing both of these too.
Recently they have returned to reconnect the battery dongle following our upgrade to fibre broadband, and fit a wifi extender due to relocation of the router. (a relatively easy procedure but required accessing the loft - not something we are able to do these days!)
I would recommend Solartherm to anyone considering solar systems

Solar Therm have been nothing but awesome throughout the sale, installation and after care of my solar purchase. Really helpful team who are on hand when you need them. I have already recommended them to family and friends & will continue to do so

If could give more than five stars I would, from start of the journey to considering solar to the beginning of having it installed this has been the best customer service I’ve ever experienced. From my initial questions - for anyone worrying like I did pigeon proofing is not a silly question and they will make you feel at ease asking any questions. Steve, Andy, Dave, Lily, Liz and the scaffolding and installing teams have been fantastic. Friendly and able to help promptly with any questions I’ve had and a very clean and tidy installation. I cannot recommend them enough and look forward to continuing our solar journey with them (Andy I do have your number saved for any future questions !). Thank you all so much.

Solartherm have been exceptional to deal with - giving full information as and when we requested and been extremely patient with us. Lily was very helpful and provided us with all the facts and figures when asked and maintained a professional yet friendly persona. The installation of our solar panels went without hitch and all staff involved with that were helpful and professional. Well done. Solartherm is truly a company to be commended on their expertise, professionalism and knowledge. We would have no reservation in recommending them to others.

I would avoid this company at all costs, by their iwn admission they dud not supply the equipment they charged me for and for which I paid and mistakenly charged me for an emergency call out when indeed I had to wait some time whilst they scheduled appointments in my area. Their charges are over twice that of a reputable solar supplier. Their directors show an arrogance and Contempt to clients when replying to a genuine complaint, in my view AVOID THIS COMPANY AT ALL COSTS

I've been highly impressed by SolarTherm throughout the process. I was recommended them by a relative after they handled a solar installation for him. Unlike several other companies I contacted, SolatTherm really listened to our objectives through the quoting process rather than aggressively up-selling us. Once we had agreed the plan the in-person interactions were great, from the site survey, scaffolding to the installation: all their staff were polite, friendly and efficient and did an excellent job, taking time to explain everything to us as they did so. After the installation was finished the customer aftercare has been strong, with several follow-up calls and emails to check in and rapid responses to our few questions. I would highly recommend SolarTherm, and indeed I have done so to others already.

Lily was very helpful and moreover, patient, as we pulled out of an installation before mid-November last year. By the end of January we had reconsidered and arranged for solar panels/battery to be installed mid- February.

Every thing went smoothly - the scaffolders started at 8am, Solartherm arrived soon after. They were a three man team but we mainly dealt with Jude, who couldn't have been more helpful, considerate and efficient. They worked non-stop and completed the installation about 7pm. We are the third members of our family to choose Solartherm and we would have no hesitation to recommend them.

Have dealt with Solartherm UK before, I had solar panels fitted they were professional and efficient, so it seemed a no brainer to go back to them when I made the decision to purchase storage batteries for my system.

From the start Lily was friendly helpful nothing was to much trouble, she took the time to explain my options, I took the time to review my options, i received no pressure on making a decision, i phoned and booked an installation date with her at a later date.

The installation day arrived and Louis was neat, professional and efficient, he had some issues with a software problem, he couldn’t fix, he contacted the company regarding this issue and it was resolved the following day. I had phone calls from Lily and Louis keeping me informed on what was happening.

The system is all up and running, no issues, GREAT Service and helpful friendly advice, thank you.

I purchased a 10kwh solar battery system to be added to my existing solar panel system. The staff were helpful in helping to ensure that the system was compatible with my current set up and on the day fitted the system with ease. This is now up and running and I can see that I am using more of the energy I generate which should help lower my energy bills.

Staff were dedicated and very skillful.
They worked very hard and in spite of the rainny weather they manged to complete their job in one day.
Thank you , we are very happy with the finished job.

From office staff to installation team all handled with great efficiency. Very good result. No hesitation in good recommendation.

Prompt service, professional installation, great products and peace of mind

Our original SolarEdge inverter broke at 8 years old, 2 years inside the warranty. SolarTherm took care of the warranty claim and kept me informed throughout. We decided to add a battery to the system and Lilly in Tech Support was most helpful. The battery together with the replacement inverter was installed within the week by Louie, the installer, who was excellent, helpful, polite and explained things really well. I recommend SolarTherm most highly.

I had solar panels installed into my property. Didn’t have much information regarding it and was unsure. SolarTherm was recommended to me by a friend of mine and as soon as I spoke Dan I knew it was the right company to deal with from the staff in the office Hillary or Lilly to the installers. Great service all round highly recommend this company since I did my home. I’ve had other properties done as well.

The quality of the battery and inverter installation was very good, but owing to time pressures on the installers I felt I had not been given an adequate briefing before their departure. This omission was however dealt with efficiently by the sales team.

From day 1 the company have been very informative and nothing has been too much trouble. Rob Mallon is very helpful and able to answer any questions however small. His office staff are also very good and are able to help. Installation of my battery add on for my panels went smoothly and the engendre was very good anda crecer to the company.
I would certainly recommend Solartherm UK Ltd to everyone.

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As an IT MSP, Octopus Networks relies heavily on power to keep our business running. We set out to make our building smarter, greener, and as close to off-grid as possible and SolarTherm UK have been instrumental in helping us achieve that.

From start to finish, the experience has been flawless. The team’s knowledge during the design phase, the clear and ongoing support, and the professionalism of the installation crew were all outstanding. Every member of the SolarTherm UK team went above and beyond, and we couldn't be happier with the results.

Highly recommended for any business looking to take control of their energy future.

Extremely pleased with my system and Solar Therms support. Nice people and great system.

This is the second time I have instructed Solartherm. Having had a great experience with this firm at our last house, it was a no brainer to go to them again at our new property. If anything the whole experience was even better than the last from the design phase right through to commisioning. The installation team put in an incredibly long day without complaint and I was very grateful for their attention to detail and common sense approach. I can't recommend them enough and am delighted with both the service and product.

Having had my solar panels for 4 years now, I recently had to contact the company regarding a small item which I needed and they were very helpful in supplying the details I required.
I can highly recommend SolarTherm, and the installation team were superb. Everything works extremely well.