Spritz Finance Reviews 

326
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Every time I have an issue and send a message to Spritz support, not only do they respond quickly they stay with you via email until the issue is resolved. Make sure you attach any screen shots in you... See more

Rated 1 out of 5 stars

it’s now been one and a half years since spritz froze my money due to some vague excuse about fraudulent charges but assured me that they knew had no involvement; so I’m not sure why I was even affect... See more

Rated 5 out of 5 stars

Been a great company for me. Fast , cheapest I've found. When have had problems customer service is fast, helpful and have solved every time ( including when thousands didn't show up and had to locat... See more

Rated 5 out of 5 stars

The experience with Support has been outstanding, particularly with Ley. I had many questions to be answered and issues to be resolved. This has been over a period of months, and everytime I get a qui... See more

Company details

  1. Cryptocurrency Service
  2. also in
  3. Alternative Financial Services

Written by the company

Use Spritz to off-ramp or pay your bills directly from your preferred crypto wallet or exchange. We support ANY token on Ethereum, BNB Chain, Polygon, Avalanche, Base, Optimism, or Arbitrum, as well as Bitcoin, Tron, Solana, and more! Unlimited in ~30 countries, and the highest limits on day 1 in the US and Canada! You can even load your pre-paid SpritzCard with crypto to spend anywhere that accepts Visa. Spritz also offers unlimited on-ramping - you can buy stablecoins across Ethereum, Solana, Arbitrum, Optimism, Polygon, and more! Go bankless and refresh your finances when you use Spritz!


Contact info

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4.0

Great

TrustScore 4 out of 5

326 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(326)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Cards "Temporarily" Frozen - Two Months and Counting

This is the message each time I log into my account: "Cards temporarily frozen. Our card partner has temporarily frozen the cards due to fraudulent activity. Your funds are safe, but loading, spending, and withdrawals are temporarily disabled. Contact support for any questions."
It's been several weeks. This seems to be more than a "temporary" problem.

28 March 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Gary, we understand how frustrating this has been and appreciate you taking the time to share your feedback. The card freeze was the result of a fraud-related issue involving our partner, and while your funds remain safe, we know the impact has been significant.

We’re continuing to work closely with all involved parties to resolve this, and we understand how important clear and timely communication is.

If you have any questions or need assistance with your account, feel free to reach out to us at help@spritz.finance.

Rated 5 out of 5 stars

What a nice platform:)

What a nice platform.Always open-minded to accept feedback or advice and respond or improve quickly .

Very impressive service and good attitude 👍👍💯💯

27 March 2025
Unprompted review
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Reply from Spritz Finance

Thank you for your kind words! 😊 We appreciate your support and are always here to improve. Let us know if there's anything else we can do! 🚀👍

Rated 5 out of 5 stars

Long conversation with Ley

Long conversation with Ley - he answered all my questions promptly and really helped me how the system works. Two thumbs up!

21 March 2025
Unprompted review
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Reply from Spritz Finance

Hi David!

Thanks so much for the kind words! We’re really glad to hear that Ley was able to help you out and walk you through everything.

If you ever need further assistance, feel free to reach us at support@spritz.finance — we’re here for you!

Best,
The Spritz Finance Team

Rated 1 out of 5 stars

Still down and all card accounts locked and funds frozen over a month. I am fileing a SEC compant and following up with the FBI Today so major legal issues are on its way for this company/Ponzi Sche

Still down,
All card accounts locked and funds frozen over a month. I am filing a SEC complaint and following up with the FBI Today so major legal issues are on its way for this company/Ponzi Schema

21 March 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi there,

We’re truly sorry for the frustration this situation has caused. Please know that we’re actively working with law enforcement and our partners to resolve the matter. Our top priority is to ensure that card access is restored and funds are returned as soon as possible.

We understand how important this is and appreciate your continued patience during this time.

Best,
The Spritz Finance Team

Rated 5 out of 5 stars

they hung online with me while i…

they hung online with me while i trouble shot the banks issue and were very helpful. Specifically the person who helped me was Ley

19 March 2025
Unprompted review
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Reply from Spritz Finance

Thanks for sharing your experience, Kyle! We’re so glad Ley was able to assist you with troubleshooting. If you need any further help, feel free to reach out to us at support@spritz.finance.

Rated 5 out of 5 stars

Spritz is the best US based exchange

Spritz is the best US based exchange. Low fees on off ramps, support staff is always quick to reply. UI is nice and sleek as well.

17 March 2025
Unprompted review
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Reply from Spritz Finance

Thanks for your support, Eric! We're glad you're enjoying Spritz’s low fees, quick support, and sleek UI. We appreciate your review and are always here if you need anything! 🚀

Rated 5 out of 5 stars

Quick response and helpful response

Quick response and helpful response. Cordial chat. Same fellow that helped me a year ago. I love the continuity that way!

7 March 2025
Unprompted review
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Reply from Spritz Finance

Hi there!

We truly appreciate your kind words! Providing consistent and helpful support is a top priority for us, and we’re glad to hear you had a great experience. If you ever need anything, don’t hesitate to reach out to support@spritz.finance, we’re always happy to help!

Best,
The Spritz Team

Rated 1 out of 5 stars

Suspended the spritzcard all of a…

Suspended the spritzcard all of a sudden!! Not acceptable with funds frozen!!
Stay away

7 March 2025
Unprompted review
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Reply from Spritz Finance

Hi there,

We understand how frustrating this is, and we apologize for the sudden disruption. The SpritzCard pause was due to restrictions imposed by our card partner as part of their fraud investigation. While this was outside of our control, your funds remain completely safe.

As of today, off-ramping and other core services are fully operational again. Now, we’re focused on restoring SpritzCards as soon as possible. We appreciate your patience as we work toward a resolution.

Best,
The Spritz Team

Rated 5 out of 5 stars

Good customer service

Good customer service and your funds are 100% safe

6 March 2025
Unprompted review
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Reply from Spritz Finance

Thanks for the positive review! If you need anything, please reach out to support!

Rated 5 out of 5 stars

Excellent company, even when things go wrong

Excellent company and even when things go wrong, they have someone to talk to and they will take care of it.

25 February 2025
Unprompted review
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Reply from Spritz Finance

Thanks for the review! We appreciate your support and are always here to help when needed

Rated 5 out of 5 stars

Spritz is the best

Spritz is the best. Awesome support, too!

19 February 2025
Unprompted review
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Reply from Spritz Finance

Hey, Matthew! Thanks for the review! We're glad you love Spritz and had a great experience with our support team.

Rated 5 out of 5 stars

Great for desktop, mobile not there yet

Works great on desktop, I'm sure they'll eventually make it great for mobile is well.

Customer support was great as well (reached out twice so far).

11 February 2025
Unprompted review
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Reply from Spritz Finance

Thanks for the 5-star review, Kenny! 🌟 We're glad you’re loving the desktop version and had a great experience with our support team.
Feel free to reach out anytime—

Rated 5 out of 5 stars

Digital Money Movers!

Spritz Finance is a complete game changer! I operate heavily in the Private Sector utilizing the traditional barter system and Digital Assets and Spritz Finance has made it a breeze for transactions between digital assets and Fiat Exchange.

12 February 2025
Unprompted review
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Reply from Spritz Finance

Wow—thank you for the amazing review! 🚀 We love hearing how Spritz is making transactions seamless for those operating in both digital assets and traditional finance. Helping users bridge the gap effortlessly is what we’re all about!

Rated 1 out of 5 stars

Problems with their "Pay Bills"!

To be fair with SF, the "off ramp" for me has worked out great. I've had no problems with that. However, the "pay bills" side has been a nightmare! On January 31, 2025 I made a payment of $1500 for my credit card. The estimated completion date was Feb. 6, 2025. The date has come and gone. I've been in contact with customer services and still nothing has been worked out. I very disappointed in SF bill pay services. It is not something that I can recommend to anyone. I've requested a refund of my crypto and still waiting for the refund.

Update on 02/26/2025: I want to be fair with Spritz. My bill finally got paid. I can only assume that the pay bill section seems to take quite longer than sending money into your bank account. But thanks for paying my bill. It was late.

11 February 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi David,

We're really sorry to hear about your experience with our 'Pay Bills' service. This is definitely not the experience we want for our customers, and we understand how frustrating this must be. Please know that we are treating this with the highest priority and working on resolving it as soon as possible. Our team will follow up with you shortly. Thank you for your patience.

Best,
The Spritz Finance Team

Rated 5 out of 5 stars

If you're off-boarding any other way stop right now

Fantastic experience off-boarding from my Phantom wallet to Bank. Fees are small and its fast. I highly recommend anyone use Spritz for off-boarding if still using Coinbase, Cashapp or another CEX. Best part is US residents can verify themselves easily.

10 February 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Thanks for your awesome review, Carlos! 🚀 We’re glad you had a smooth, low-cost off-ramping experience with Spritz. Making crypto off-boarding easy—especially for US residents—is what we’re all about!

Appreciate your support!

Rated 1 out of 5 stars

I signed up to take advantage of the…

I signed up to take advantage of the $25 sign up bonus and didn't receive it they kept telling me it was in the account but I had to start a transaction using the wallet connect so I did that still no $25 in my account so I emailed again and they tell me it's in the account and to hurry up and use it I had only 12'hours left to use it but how do you use something that's no there what a joke they should not be in business for lying to people and telling them they get a $25 bonus to sign up and I see plenty of people in here with same experience so this is not how a company should be allowed to run and their app should be taken from the play store and the apple store it's rediclous and unacceptable(UPDATE)Now they tell me I had to use the app on computer not my phone in order to get the $25 sign up bonus complete numbers nonsense so why not let people know this oh yeah it's because you only have 3 days to use it so by the time you go through all this garbage the $25 sign up bonus is no longer good cause the 3 days has passed these companies that lie and steal should all get sued and I'm now talking to a lawyer and getting a petition going to sue this company because someone has to say enough is enough

9 February 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Jojo,

We couldn’t identify your account, so we’ve reached out for more details to look into this for you. Feel free to reply so we can help.

Rated 1 out of 5 stars

Its difficult to use SUI wallet…

Its difficult to use SUI wallet connection improve their connection depending on users review they say its a scam. hard to use. All this crypto headache when it comes to connection. Please make it super easy to use. Financial Hardship because I lost my job, now unemployment Financial emergency please super easy.

4 February 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hi Arthur, thanks for your feedback.

Sorry to hear about your experience with the SUI wallet connection. Our team is already assisting you by email, so we’ll continue to support you there to resolve any issues. Let us know if you need anything else.

Best,
The Spritz Finance Team

Rated 1 out of 5 stars

I would say it was like an SNL skit.

I would say, spritz is a complete joke. Customer service was subpar at best. Um, when they did finally return my queries, they explained that I had about 17 minutes left, and they would walk me through it. Then they so much as laughed at me when I said i'm sorry, but I don't have time to right now. The last email that I read, I had to laugh because they said even though the sign on bonus had expired that I should look into the. Referral bonus program. Yeah, 'cause that's what I want to do after my experience is send my friends their way. I don't even think I would send an enemy there for torture. Every time I tried to use their bonus, no matter how I did it, it would say that I didn't have enough funds to cover it. There was a link i was supposedtouse to approve the transaction. And when I'd click on that, I got an "oops. This page doesn't exist"when I brought this to customer service, they just ignored it, and didn't even give me a response. If there was a lot of a lower score then one star, I would have definitely given it to them.

Ya i had 71 and 3/4 hours with out and support. When I first reached out to them they had a message that said be back in a few hours. That then with no return changed to will return tomorrow. Haha. There goes roughly 24 of 72 long story short when I finally got in touch with someone I was just headed out the door for a prior obligation. I explained that I didn't have time now and it would have been nice to have help the 3 days while I struggled alone on with no support staff to assist and help links that said opps this had moved or such language, which obviously, is no help at all. If they really wanted to give out an incentive bonus. They'd probably time frame it. Bye. We will give you 72 hours while our offices are open instead of 72 hours over the weekend with no one home.

27 January 2025
Unprompted review
Spritz Finance logo

Reply from Spritz Finance

Hey Jared,

I’m sorry for the frustration. The bonus was available for 72 hours per our rules, which you can find here: https://help.spritz.finance/en/articles/10451034-how-can-i-redeem-my-spritz-sign-up-bonus. Unfortunately, it expired before it was used. I understand this was disappointing, and I appreciate your feedback.

If there’s anything else I can do, feel free to reach out.

Best,
The Spritz Team

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