Square US Reviews 7,308

Easy to use and keeps great records

easy to use, convenient and costumer are happy with the different options to pay.

Never trust a company using this! They can charge you whatever they want and they aren’t responsible for their fraud. Square will continue to let businesses commit fraudulent activity and not hold the merchants responsible. I had a $40 golf cart ride less than a mile and after I left was charged $240.00. I was told my Square that it was my fault for not getting a receipt and they couldn’t give me any info on the merchant. I did Apple Pay- phone to phone, how was I suppose to get a receipt… horrible horrible company.

Services are plain and simple. The only bad thing is the fact that I have taken loans and paid them off but you still make excuses on giving me another loan.

Square has cost me time, money, and customers. The platform routinely breaks at the worst possible times — and when you contact support, they gaslight you. I was told by a manager that their developers had 'no record' of the issues I was experiencing. No record. While I'm scrambling to find an alternative way to process payments and manage event tickets for my customers, Square's team is apparently sitting in the dark with no visibility into their own system failures.

The ticketing and discount features are clunky, basic functions don't work as advertised, and when things go wrong there is zero accountability. I've wasted hours on workarounds for problems that should not exist on a platform people are trusting with their business.

Have had my square account for about a year. And just a couple days ago square decided to just close my account with funds in the account. Affecting the flow of my business.

Square has met my every business need at a price I can afford to pay and feel good about it at the end of the day. Efficient reliable easy to use .. it could be fancier, true, but it also could be much more expensive. I think they cut cost in such a way that I don’t feel it, I have everything I need to be professional organized and booked! Square connects me to Massagebook and between them I am complete. Square is constantly updating, giving us new options, and refining the platform continually. Everyone recognizes square as well, I like that. It makes people feels at ease to us a POS that they are familiar with.
I have never been more organized than I am now using square. And they continue to support me with loan offers, savings, credit card .. they really offer all encompassing financial and business support, paying attention to me and my accounts in real time! I am very satisfied.

Since I began using square ive read and heard all kinds of things about it. But my first experience with some one hacking into my account and spending my money on something I didnt buy wasnt as bad as i thought it was going to be. Square took my report a few days later refunded my money. Thank you for being so helpful and fast at resolving this issue for me

I have been using Square for many years and i like their customer service team. They respond quickly and give good solid information to solve the problem.
I know there are other companies out there - they are new. I am sticking with Square because I KNOW I can count on them.

It is the worst of all the credit processing companies. Same credit card, same way of charging, different fees. One is 3.5% the second one is 5%. Customer service representative cannot even communicate the merchant in an explanatory manner. What a joke. I stopped using it.

This is all based on my experience and perception, make your own judgement. One of the worst credit card processors I have ever dealt with. 21 days to refund a client on a credit card purchase as absolutely unacceptable.

I had their service for less a couple of months, I generally don’t take CC, but for certain repeat clients I do. When I processed the refund, it said 7 days. Then I called up, and at first could only get an AI assistant, who then said 14 days for the refund.

When I finally got ahold of a customer service agent, which wasn’t an easy feat, they then tell me it’s 21 days for a refund to process.

In the 2 months with them I ran maybe 6-7 charges, but they are very high ticket items. Out of the 6 or 7 charges, 2 gave me major problems. One with me getting paid, and the second with my client getting refunded. Not a good batting average.

Don’t use this service, run away from it!!

It’s a great experience overall I like that it makes it easy to send invoices estimates and offers loans that are easy to pay back automatically as you take transactions.

Great response time and quick help and solving of the problem with DNS settingsm

I wish I could give it a negative 10 review but I can't this app is a total scam I took two transactions for $1,000 all together they charged me their fees which they take right away and when I tried to transfer the money to my account they put it on hold telling me I had to give them a bunch of paperwork that they never asked for to begin with before they let me take the payments now after I done took the payments and I have a mobile business so I'm not even around the person that I took the payments from they tell me that they're deactivating my account and it's going to take 90 days for me to get the money and if there's any discrepancies and it comes out to be more than what I took or whatever they'll just take it out of my bank account like what the fikn is wrong with these people like I told him I said yo y'all already took y'all's money and you're trying to tell me how to wait 90 days to get my fkin money and now my accounts deactivated shit I would never put no more fkin money through y'all anyway even if you transfer my money right now I'm still waiting on my money and they give you some more bullshit excuses talking about will you agree to the service agreement or whatever and it's like yeah but if you're going to ask me for all this that and the other you should have done that before you let me take any payments you should have never let me take payments until everything was ready for me to be able to transfer the money and everything to my account after you done took the money then you want to act like oh I can't get my money because I didn't give you everything you needed wanted whatever within an hour of me taking the payments total scam straight scam they better not try to swallow my money I'm already going to the Better Business Bureau because this is ridiculous don't use this app nobody uses app it's a big scam and then they try to tell me just get them just refund get your personal refund the money ain't going to take a different type payment and I'm like dude I moved 500 miles on the road how am I supposed to do that stupid app stupid scam app and then you talk to a bunch of foreigners who can't you can't even fkin understand what they're saying and they can't fkin understand what you're saying

I was told by one of their agents that a dispute had been resolved in my favor. They even gave me a case number and said a manager would follow up. No one ever contacted me.
When I reached out again days later, another agent said they had no idea why I was told that — and that the dispute was actually decided in the customer’s favor. This is despite the fact that I provided official documentation from the customer’s bank confirming the dispute was resolved in my favor.
Square still took the money.
This is not just poor service — it’s misinformation and a complete lack of accountability. You can’t trust what their support team tells you, and there’s no follow-through when it actually matters.
Be very careful using this platform if you expect any level of protection or reliable support.

I had a guy named Rald help me with my problem. He understood my situation and worked to repair it. He. Was. Awesome.

Square has always been easy to operate. I love the fact that it is upfront and transparent about fees. The loan process is amazing and helpful.

Customer service is great. Very helpful.

Convenience is key when it comes to a mobile business and that what you get with square. I can get payments wherever I go using the app, invoices, plug in reader or contactless reader.

The employees on the hotline apparently know exactly what they are doing.